Best Phone Call EVER!
VIP Member
iTrader: (17)
Joined: May 2005
Posts: 22,776
From: Sunnyvale, CA
Car Info: '13 BRZ Limited / '02 WRX
Next time ask the woman if she wants to take it a step further and take The D-man's dinner while she's at it.
I had a woman call up wanting a product, and wanted us to match the online price. My coworker said "Well, we've never done that, but I'll go ahead and ask my manager for you." So she wrote a note for our boss and the next day I asked my boss (already knowing the answer) what the decision was. She went "So she wants US to sell it to her for the price an online warehouse sells it for?" Me: "Yup." Boss: "Ha!"
I left the lady a voicemail:
"Well, I went ahead and talked to my boss about the price. If you want it for $99 you're more than welcome to go ahead and buy it online. However, if you'd like to buy it from us that helps us, a local business, stay in business and support your local economy, then we'll be happy to sell it to you at our price."
A few days later she came in (driving a new legacy wagon) and was still trying to push for a discount.
Her: "I can get it for $30 less online and not have to pay taxes."
Me: "They sell it below our cost (not entirely true, or we would be ordering it from them too) so we just simply can't match that price without LOSING money on the sale. However, I can offer you actual customer service, let you handle the product before you buy it, and answer any questions you may have, face to face."
Sold it for full price
People that aren't involved in business, or that lack common sense, never understand that there's more to the bottom line than just a store's cost vs. a store's retail price.
I had a woman call up wanting a product, and wanted us to match the online price. My coworker said "Well, we've never done that, but I'll go ahead and ask my manager for you." So she wrote a note for our boss and the next day I asked my boss (already knowing the answer) what the decision was. She went "So she wants US to sell it to her for the price an online warehouse sells it for?" Me: "Yup." Boss: "Ha!"
I left the lady a voicemail:
"Well, I went ahead and talked to my boss about the price. If you want it for $99 you're more than welcome to go ahead and buy it online. However, if you'd like to buy it from us that helps us, a local business, stay in business and support your local economy, then we'll be happy to sell it to you at our price."
A few days later she came in (driving a new legacy wagon) and was still trying to push for a discount.
Her: "I can get it for $30 less online and not have to pay taxes."
Me: "They sell it below our cost (not entirely true, or we would be ordering it from them too) so we just simply can't match that price without LOSING money on the sale. However, I can offer you actual customer service, let you handle the product before you buy it, and answer any questions you may have, face to face."
Sold it for full price

People that aren't involved in business, or that lack common sense, never understand that there's more to the bottom line than just a store's cost vs. a store's retail price.
Thread Starter
Former Sponsor
iTrader: (10)
Joined: Feb 2004
Posts: 3,426
From: 865 A Sweetser Ave.Novato, CA (new shop smell too)
Car Info: MY04 STi some call it a race car
LOL...
Dude dont give Mioke a gun or anything that resembles it, dont you all remember him and the *****?
-Noah
Dude dont give Mioke a gun or anything that resembles it, dont you all remember him and the *****?
-Noah
Former Sponsor
iTrader: (14)
Joined: Sep 2006
Posts: 3,246
From: Hayward, CA
Car Info: WRX, EVO, MSP3
Lets just say the ***** got some use
Registered User
iTrader: (25)
Joined: Jan 2005
Posts: 12,777
From: Kansas - BAIC 4 LIFE!
Car Info: 96 Brighton Coupe Swap
Damn I Fing miss being at the shop.
- FTW ..... CHECK
- Politely telling people to **** off ..... CHECK
- Homie hookup aka reacharound ..... CHECK!
EADIA. FTW!
edit: for myself...can I get the essay hookup holmes?
- FTW ..... CHECK
- Politely telling people to **** off ..... CHECK
- Homie hookup aka reacharound ..... CHECK!
EADIA. FTW!

edit: for myself...can I get the essay hookup holmes?
Last edited by Hatteroo; May 19, 2009 at 07:14 PM.
Former Sponsor
iTrader: (14)
Joined: Sep 2006
Posts: 3,246
From: Hayward, CA
Car Info: WRX, EVO, MSP3
The guy didn't wake up through all of this so I got bored with him still napping there and grabbed some fire crackers and set them under the seat and lit them. He's an ex-marine I think he woke up thinking he was in a war some where and went ballastic. Tommy, Earl, myself and a handful of customers were in tears we were laughing so hard!
Me being a complete tool I forgot to camcord the event, that wont happen again!
Mike
It's QQ thankyouverymuch
iTrader: (39)
Joined: May 2007
Posts: 19,721
From: San Jose
Car Info: 2011 SWP WRX Hatch
I feel for you Noah... At least you don't have to deal with the name of your shop changing... I got a call the other day...
ME: Thank you for calling FedEx Office. This is Jourdan, What can I do your you today?
CALLER: Oh I am trying to call Kinko's. *CLICK*
I was a little dumbfounded...
ME: Thank you for calling FedEx Office. This is Jourdan, What can I do your you today?
CALLER: Oh I am trying to call Kinko's. *CLICK*
I was a little dumbfounded...
Thread Starter
Former Sponsor
iTrader: (10)
Joined: Feb 2004
Posts: 3,426
From: 865 A Sweetser Ave.Novato, CA (new shop smell too)
Car Info: MY04 STi some call it a race car
LOL...oh dont fool yourself, I get that one too.
ME: LIC Motorsports this is Noah
CALLER: Oh this isn't Kaiser?
ME: Nope, this is LIC Motorsports.
CALLER: Well do you have their number?
ME: Click....LOL
-Noah
ME: LIC Motorsports this is Noah
CALLER: Oh this isn't Kaiser?
ME: Nope, this is LIC Motorsports.
CALLER: Well do you have their number?
ME: Click....LOL
-Noah
"Simply stunning..."
Registered User
iTrader: (4)
Joined: Mar 2003
Posts: 3,670
From: East Bay / Pomona
Car Info: '02 PSM WRX
I feel for you Noah... At least you don't have to deal with the name of your shop changing... I got a call the other day...
ME: Thank you for calling FedEx Office. This is Jourdan, What can I do your you today?
CALLER: Oh I am trying to call Kinko's. *CLICK*
I was a little dumbfounded...
ME: Thank you for calling FedEx Office. This is Jourdan, What can I do your you today?
CALLER: Oh I am trying to call Kinko's. *CLICK*
I was a little dumbfounded...
so i pick up
"thanks for calling XXXXXXXXX this is mike how can i help you?"
"do you go by air port?"
"uhh yes we have customers by teh air port we can deliver there"
"how about teusday?"
"ok we go there everyday so tuesdays are not a problem"
" ok come to my house"
"ummmmm what shop is this?"
"no i want you take me to the airport. this is 1800 red cars right?"
"yeah but we dont have red cars.................... you mean the red vans thats a shuttle service? they are 800 red vans"
"so you cant take me to the airport" click
here in so cal we have a shuttle service called prime time theyhave red vans


