I'd like to see his response to some of the more recent posts in this thread. So here's the bump to put it back on the map.

-Bis

 

I see people keep asking "why are they still in business" and such. I am sure that at this point, SOA is plenty aware of what's going on at SCS. They should have been years ago. I too have been to SCS with similar experiences when shopping for my WRX and then when looking for a car for my g/f. I have to believe that their BS tactics still work on a lot of people, and they are still making sales and a profit. This tells me even more than my dealings with Subaru over warranty issues that, they really don't care. And that is pretty sad. Once again, Subaru - awesome cars, crappy people. Why would a company want a branch with their name on it making them look so bad? Why WOULDN'T SOA do something about it? Doesn't make sense to me.

 

I bought my car there a year ago last july. i did pay more than blue book, but what the F*** does price have to do with something you WANT. I have had good experiences with the service department except for when my parts were on back order and even at that they gave me a loner car. they may be a little more expensive but they are close to home and they have the inventory. they have really improved, or rather, i personally have never had a major problem with them directly.

 

A fool and his money are soon parted.

 

LOL.

get more than 2 posts if you're going to make one out of three positive posts on this thread.

 

Let me add my experiences:

Went if for a service as I have the service plan for 45000 miles. I gave them six (6) quarts of Mobile 1 oil as that is what I had been using in between their laughable 7500 oil change inteverals....

When I got the car back I didn't think about checking the oil level, you figure it just got the oil changed. Here is where it gets interesting. My father picked up the car from the dealership and forget to ask where the rest of the Mobil 1 was, as you know, it only needs 4.2 quarts.

Needless to say, they put six (6) quarts of oil in my STi. My father went back, this time with another 6 (another 30 some odd dollars) of Mobil 1 and told them to fix it. He also demanded they make a note of the issue. Upon attempting to create a note or bulletin for the fact that they over filled the car 6 quarts and was driven around for 1500 miles, the proceeded to argue that it was only overfilled one quart and that it would have no adverse effect on the engine.

Well, after my father said a few words they put up a note, although I doubt it is either there or it will mean anything in terms of warranty issues.

Stevens Creek Subaru, suck my *****. They won't EVER see another car purchase from ANYONE I know. Santa Cruz Subaru is without a doubt the place to patronize in the Bay Area as far as I am concerned.

 

Will this thread just F'n DIE!!!! Please DIE you bastard.... DIE!!!!

 

bump?

 

Given this thread may protect future innocents from having to deal with them.....

bump?

 

Ok Ok, bump it to death!!! DIE

 

yes... like what kermit is doing in your avatar? O_o....

Anyways. we must inform the future generation of car owners of what car dealerships can do to ppl.

Tim

 

Pretty much all complaints are being handled by me and the General Manager at this point but we are currently looking for people in the customer relations field to reopen this department. We had two guys in that position before and although it helped a little bit, it wasn't the big boost that I thought it would be. I guess this time around I have different tasks for them that will help out a lot.

Let me say this, as far as helping the Suby community I don't think you will find a younger group of guys at any other dealership. We all love Subaru's that’s why we work here. We are constantly trying to get the dirt on what Subaru is doing in their labs and always trying to justify from a financial point why Subaru should bring over the models that they don't bring to us.

 

I'm gonna get to them all Bis. Just been really busy.

 

You guys need some genuine Industrial/Organizational Psychologists over there to analyze your buisness/ethical process. I'm not done with my degree, otherwise I'd apply , but I really do think a genuine H.R. Specialist with a background in I/O Psychology would do your organization some good.

-Chris

 

They are still lying and playing games.
Friend takes car in for scheduled service a few weeks ago, is told he has a leak that needs fixing, but he needs to set up an appointment later so they have time to get the part.
Calls a couple weeks later to see if the part is in yet, nope not yet.
Calls again a week later, nope don't have part.
He gets the part number from the tech, and calls their *own* parts desk and inquires about stock of the part.
Yeah they got 'em.
Hmmmmmmm

The sad part is we don't know if the tech was just a complete idiot(idiots make good high-performance mechanics), or which was the lie, the leak(I haven't had a chance to check yet), the tech about the part, or the parts dept.
Now why would the tech want to make the customer wait for service when the parts are readily available in house???

The good part is that no one cares, as any lying to the customer is enough to warrant no business from the customer, and all his dozens of Subaru-owning friends and family.

SCS doesn't need an HR Specialist, they need a serious dose of ethics.