Stevens Creek 1, Capitol Service 0
one of the techs(mike) at captiol used to work for speedelement, I have only brought in my car once, but i know if i get him as a tech i should be ok. he installed my vf34 back in the day
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iTrader: (10)
Joined: Jul 2006
Posts: 687
From: San Jose, Ca
Car Info: Stage 2 '13 WRX hatch
I had mobile trace installed on my WRX at Capitol Subaru last Saturday. I got a call around 3:30 to let me know that my car would be finished at 4 and that they were currently washing it for me.
I arrived at 4:10 after pumping some gas into the Legacy that they let me borrow, and after signing the work order I was handed some keys and was told that my car was parked at the end of the lot. After looking around for a bit I could not find my car anywhere, but pressing unlock on the fob made a nearby Forester beep (I soon found out that the Forester was a customer's car, not a loaner vehicle...).
After talking to the woman at the service desk and another employee, they found my keys and realized that my car was actually still parked in the back so they went and got it for me. The car had not been washed at all, unlike what I had been told on the phone. At this point however, I just wanted to get out of there.
I've heard bad stories about their service department before, but I wasn't sure how true they were because their sales and parts departments were excellent. Now though, I'm considering taking my car to Steven's Creek Subaru instead for maintenance.
I arrived at 4:10 after pumping some gas into the Legacy that they let me borrow, and after signing the work order I was handed some keys and was told that my car was parked at the end of the lot. After looking around for a bit I could not find my car anywhere, but pressing unlock on the fob made a nearby Forester beep (I soon found out that the Forester was a customer's car, not a loaner vehicle...).
After talking to the woman at the service desk and another employee, they found my keys and realized that my car was actually still parked in the back so they went and got it for me. The car had not been washed at all, unlike what I had been told on the phone. At this point however, I just wanted to get out of there.
I've heard bad stories about their service department before, but I wasn't sure how true they were because their sales and parts departments were excellent. Now though, I'm considering taking my car to Steven's Creek Subaru instead for maintenance.
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iTrader: (5)
Joined: Aug 2008
Posts: 7,634
From: Campbell, CA
Car Info: Some sort of Subaru
I had mobile trace installed on my WRX at Capitol Subaru last Saturday. I got a call around 3:30 to let me know that my car would be finished at 4 and that they were currently washing it for me.
I arrived at 4:10 after pumping some gas into the Legacy that they let me borrow, and after signing the work order I was handed some keys and was told that my car was parked at the end of the lot. After looking around for a bit I could not find my car anywhere, but pressing unlock on the fob made a nearby Forester beep (I soon found out that the Forester was a customer's car, not a loaner vehicle...).
After talking to the woman at the service desk and another employee, they found my keys and realized that my car was actually still parked in the back so they went and got it for me. The car had not been washed at all, unlike what I had been told on the phone. At this point however, I just wanted to get out of there.
I've heard bad stories about their service department before, but I wasn't sure how true they were because their sales and parts departments were excellent. Now though, I'm considering taking my car to Steven's Creek Subaru instead for maintenance.
I arrived at 4:10 after pumping some gas into the Legacy that they let me borrow, and after signing the work order I was handed some keys and was told that my car was parked at the end of the lot. After looking around for a bit I could not find my car anywhere, but pressing unlock on the fob made a nearby Forester beep (I soon found out that the Forester was a customer's car, not a loaner vehicle...).
After talking to the woman at the service desk and another employee, they found my keys and realized that my car was actually still parked in the back so they went and got it for me. The car had not been washed at all, unlike what I had been told on the phone. At this point however, I just wanted to get out of there.
I've heard bad stories about their service department before, but I wasn't sure how true they were because their sales and parts departments were excellent. Now though, I'm considering taking my car to Steven's Creek Subaru instead for maintenance.
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iTrader: (2)
Joined: Oct 2011
Posts: 2,695
From: S.F.BayArea
Car Info: Whatever The Lot Provides ;)
Everyone's getting over market value for the BR-Zeds. Supply and demand, it's a hot ticket item for all the scenesters right now. I know of an automatic, one of only 3 here, and nobody wants it, ask for a discount? 
If in doubt, FLAT OUT
iTrader: (33)
Joined: Oct 2010
Posts: 7,046
From: Nor Cal SJ
Car Info: 2010 Hatch, 2011 Sedan
Registered User
iTrader: (11)
Joined: Nov 2010
Posts: 2,196
From: Morgan Hill
Car Info: 2011 WRX Sedan
Go to Santa Cruz Subaru for maintenance they will take good care of you.
If in doubt, FLAT OUT
iTrader: (33)
Joined: Oct 2010
Posts: 7,046
From: Nor Cal SJ
Car Info: 2010 Hatch, 2011 Sedan
Registered User
iTrader: (10)
Joined: Jul 2006
Posts: 687
From: San Jose, Ca
Car Info: Stage 2 '13 WRX hatch
Still, getting handed the keys to someone else's car was a big WTF for me. I was scared they might have given my keys to someone else and that person was like "Woohoo free WRX!". 
+1 to that!!
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Silky
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Nov 17, 2003 07:11 PM
