Capitol Mitsubishi Sucks!! Even Worst Than Stevens Creek
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Capitol Mitsubishi Sucks!! Even Worst Than Stevens Creek
OK, here is the story. My friend was on the waiting list for the EVO, they gave him a call we went there to check out the car last Sat. It was cool at 1st. The sales people greeted us outside as we were walking in. One of the sales took care of us. As usual he started talking about stuff we already knew about car and how the great the car was, then he started to get a bit pushy and started to ask us what color we wanted and if we were ready to sit down and talk about buying it but we didn't EVEN test drive the car yet?? So we asked him if we could test drive it. The sales dude told US to ask the MANAGER OURSELVERS?? We were like what?? Arn't you suppose ask for us, we are the customers right?? So the manager came out and said "NO, we don't offer test drives for the EVO" So we said, how can we buy a car without test driving it?? We were getting pretty irritated. Then another dude came out, he was the GM, he started talking to me and i said to him "Don't talk to me" then all of a sudden he got really pissed off and asked us to leave. Then he said to us "have you ever bought an EVO before?? You just have to sit down with us talk about the payment, you pay the money, we give you the keys and you drive the car away" Then the other sales people surrounded us one of them said "you know he is the GM, if he asked you leave then leave" " if you don't leave we are going to call the cops. As we were leaving some other salesman outside was even cursing at us. I said you know what customer service is? they said "we don't we nee customer service, we don't need you to buy from us go somewhere else" We were furious, i have never been treated like this before in my life, these people are racist, arrogant and don't know what da hell they are doing. We want to take action about this issue, please give us your opinions and if you had similar experiences with this dealership.
CAPITOL MITSUBISHI TOTALLY SUCKS!! THEY JUST HIRE A BUNCH OF MONKEYS AND THINK THEY CAN SELL CARS WITH THAT COCKY ATTITUDE. THEY THINK THEY ARE SELLING FERRARIS OR SOMETHING
THIS IS THE GM (WHAT A *****)
R J Bazofti
Phone: (408) 264-9999
Fax: (408) 264-9988
CAPITOL MITSUBISHI TOTALLY SUCKS!! THEY JUST HIRE A BUNCH OF MONKEYS AND THINK THEY CAN SELL CARS WITH THAT COCKY ATTITUDE. THEY THINK THEY ARE SELLING FERRARIS OR SOMETHING
THIS IS THE GM (WHAT A *****)
R J Bazofti
Phone: (408) 264-9999
Fax: (408) 264-9988
Registered User
Joined: Nov 2002
Posts: 870
It sounds like they need a major attitiude adjustment.
However, with respect to not getting a test drive, I remember in the first 6 months of the WRX being out, Carlsen would not allow any test drives. I let three workmates take my own car out, one of whom subsequently purchased a WRX. I feel I should get commission given that they did absolutely jack to make that sale...
However, with respect to not getting a test drive, I remember in the first 6 months of the WRX being out, Carlsen would not allow any test drives. I let three workmates take my own car out, one of whom subsequently purchased a WRX. I feel I should get commission given that they did absolutely jack to make that sale...
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Joined: Feb 2003
Posts: 568
From: busy writing log of best roads in CA.
Car Info: 2002 WRX Sedan
had a similar experience with Bianco Subaru in Marin County
My wife and I were on our way to Mt. Tam one day and we drove by Bianco on 101. My parents had just bought a 2002 Outback 2.5, I had bought my WRX about 6mo. earlier. My wife had expressed her interest in an Outback H6. So we stopped at Bianco and peeked through some windows and was greeted by your typical, overly friendly, pushy salesman, He agreed to allow us to test drive an H6, which is a really nice car BTW. So we take a 5 minute ride up and down 101 and bring the car back. As we pull back into the lot, the waiting salesman opens the driver's door before the car came to a stop and puts his hands out for the keys. I hadn't even put the trans in Park yet. This gave me a bad feeling. After I exit the car, I say "this H6 is very quiet and refined.......", before I could finish my statement, he comes right out and asks, "Are you paying cash or do we have to go through the loan paperwork?" I thought he was kidding. But no, he was dead serious. I politely explained that I was happy with my WRX and that my wife was just getting interested in replacing her '98 Golf and that we were considering an Outba......well before I could finish my sentence he turned his back on us and walked away, leaving us standing there like idiots. I was FURIOUS. I had to really control my temper because there was no way I was going to have that little ***** disrespect my wife and myself like that. With clenched fists, I just got in my car and we left. My wife called the dealer and asked for the sales mgr, and the little ***** answers!! She told him off (in her polite manner, not like I would have), and his reply is "are you buying today or not?" Just like that.
Anyway we reported this dealer to SOA, whether anything became of it or not I don't know.
Anyway we reported this dealer to SOA, whether anything became of it or not I don't know.
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Joined: Nov 2002
Posts: 206
From: Milpitas, CA
Car Info: Aspen White GDA
I bought my WRX pretty early (like within 3 months it came out). Before I made up my mind a WRX I tried to get a test drive at Stevens Creek. But the sales guy wouldn't let me test drive it and he said, " this is a good car you don't need to test drive. "
A few weeks later I ended up buying from them (different sales person). This time I made an appointment through emails and phone calls for test drive and talks. I guess what these craps look for is "indications of seriousness". Think about it, who wouldn't want to test drive an Evo?
BTW, A friend of mine tested the Evo at Capitols too. And he said he dressed up and he lied about his job (he said he was a marketing executive at some tech firm) when being asked, but in fact he's not even graduated
My suggestion is just be prepared and dress up if necessary. Just remember, test drives are not free. Good luck!
A few weeks later I ended up buying from them (different sales person). This time I made an appointment through emails and phone calls for test drive and talks. I guess what these craps look for is "indications of seriousness". Think about it, who wouldn't want to test drive an Evo?
BTW, A friend of mine tested the Evo at Capitols too. And he said he dressed up and he lied about his job (he said he was a marketing executive at some tech firm) when being asked, but in fact he's not even graduated
My suggestion is just be prepared and dress up if necessary. Just remember, test drives are not free. Good luck!
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From: Kandahar, Afghanistan
Car Info: 09 E90 M3 SEDAN w/DCT
The best thing to do with cocky salesmen is to bag in their product, intellectually. Yesterday, the wife and I took the car out for a spin (Civic Si). I didn't like it, at all. One of the major things that I disliked about it is the fact that it is made in the UK, and not in Japan. First off, the jackass says, "How do you know where it is made, do you work for Honda."
I said, "No, I know how to read a VIN."
He then told me that it was a Honda, and a Honda is a Honda. I replied with an example. My friend works over at NUMI. They are exporting the Vibe (It's built there) to Japan as a Voltz. Toyota of Japan actually had to send a QC team out from Japan and groom the assemble process. From start to finish. It took months to get them up to spec for the Japanese market. The cars made in America, for American consumption are not comparable to the cars made in Japan for Japanese, or American consumption.
I pulled his beeotch card. I told him that I had no reason to believe that an UK built Civic was any better than a Jag, or a Range Rover (Well document POS's). He couldn't reply...I trumped his ****.
Playing mind games with salesmen is so fun. The try to be arrogant and pushy, and you trump them and walk away...I love it!
I said, "No, I know how to read a VIN."
He then told me that it was a Honda, and a Honda is a Honda. I replied with an example. My friend works over at NUMI. They are exporting the Vibe (It's built there) to Japan as a Voltz. Toyota of Japan actually had to send a QC team out from Japan and groom the assemble process. From start to finish. It took months to get them up to spec for the Japanese market. The cars made in America, for American consumption are not comparable to the cars made in Japan for Japanese, or American consumption.
I pulled his beeotch card. I told him that I had no reason to believe that an UK built Civic was any better than a Jag, or a Range Rover (Well document POS's). He couldn't reply...I trumped his ****.
Playing mind games with salesmen is so fun. The try to be arrogant and pushy, and you trump them and walk away...I love it!
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Test drove a Saab 9-5 Aero once, seriously considering it (before they fixed them last year).
The car's torque steer under acceleration was pronounced to the point of being literally dangerous (had to adjust to keep the car going straight), making it a non starter for me (Saabs had been famous for this until last year).
So I got back to the dealership and got the "it's one rocket, isn't it? So what options would you like?"
To which I said, "the torque steer is a little overwhelming. I think I'll pass."
I'll bet the salesperson is still trying to figure out what torque steer is. I've never seen a more blank look in my life...
The car's torque steer under acceleration was pronounced to the point of being literally dangerous (had to adjust to keep the car going straight), making it a non starter for me (Saabs had been famous for this until last year).
So I got back to the dealership and got the "it's one rocket, isn't it? So what options would you like?"
To which I said, "the torque steer is a little overwhelming. I think I'll pass."
I'll bet the salesperson is still trying to figure out what torque steer is. I've never seen a more blank look in my life...
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From: Santa Clara CA USA
Car Info: 96 Chevy Impala SS, 06 GMC 2500HD (former 02 WRX)
OK, so back to the original subject line....
In the latest Autoweek magazine, there is a blurb about the Evo Markup.....and it SPECIFICALLY mentions the $20K markup that Capitol Mitsu had (although it doesn't give the dealer name, it does say a dealer in San Jose).
They called the sales manager of the dealer, and the manager LIED TO THE MAGAZINE! Said the markup was only $4999. This despite the photo floating around the net of the window sticker from the car.....quite clearly showing $20K markup!
Well, if I ever find myself in the unlikely event that I want to buy a Mitsubishi, I think I know which dealer I will NOT be visiting
In the latest Autoweek magazine, there is a blurb about the Evo Markup.....and it SPECIFICALLY mentions the $20K markup that Capitol Mitsu had (although it doesn't give the dealer name, it does say a dealer in San Jose).
They called the sales manager of the dealer, and the manager LIED TO THE MAGAZINE! Said the markup was only $4999. This despite the photo floating around the net of the window sticker from the car.....quite clearly showing $20K markup!
Well, if I ever find myself in the unlikely event that I want to buy a Mitsubishi, I think I know which dealer I will NOT be visiting
Re: had a similar experience with Bianco Subaru in Marin County
Originally posted by jimr
My wife and I were on our way to Mt. Tam one day and we drove by Bianco on 101. My parents had just bought a 2002 Outback 2.5, I had bought my WRX about 6mo. earlier. My wife had expressed her interest in an Outback H6. So we stopped at Bianco and peeked through some windows and was greeted by your typical, overly friendly, pushy salesman, He agreed to allow us to test drive an H6....
My wife and I were on our way to Mt. Tam one day and we drove by Bianco on 101. My parents had just bought a 2002 Outback 2.5, I had bought my WRX about 6mo. earlier. My wife had expressed her interest in an Outback H6. So we stopped at Bianco and peeked through some windows and was greeted by your typical, overly friendly, pushy salesman, He agreed to allow us to test drive an H6....
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Joined: Feb 2003
Posts: 568
From: busy writing log of best roads in CA.
Car Info: 2002 WRX Sedan
bianco attitude
I think the guy that turned you off is the same that walked away from us that day.
We put the food on these people's tables with our purchases. I'm in sales, I know, it is all about treating customers AND potential customers with RESPECT.
regards,
We put the food on these people's tables with our purchases. I'm in sales, I know, it is all about treating customers AND potential customers with RESPECT.
regards,
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From: Kandahar, Afghanistan
Car Info: 09 E90 M3 SEDAN w/DCT
Originally posted by TZL
scary $50k+ evo
scary $50k+ evo
I can personally attest to the fact that sticker is genuine. I went and looked.
Farging arseholes!
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Jul 23, 2004 11:58 AM