Well people decide based on items instock, pricing, customer service etc etc etc.

How does anyone decide what vendor to go with???

You my friend are beyond funny!

Mike

 

Priceless!

 

ture, but how does anyone decide if they're all the same?? is that not why we read reviews?

 

i'm guessing its a 02 and 04 difference

 

I think you guys who are posting utter crap like this should all go to bed and stop posting. NONE of these posts are doing ANYTHING except for showing how much I-club is a mob-mentality. I mean as you all are saying it's supposed to be a 'community' but how the hell is this a 'community' if when someone comes out and says they've had a bad experiance gets flamed?

This is exactly what diz said in the 1st reply to this post of
Also Mike, wtf are you doing by saying
You have absolutely no say in how good or bad of a customer he was. Did he go to Gruppe-S? NO.

As stated in the FIRST POST by davisvans he said '
This is the summary of what we talk about over the phone. ' It's a SUMMARY of the conversation NOT THE ACTUAL CONVERSATION. Learn to read guys. This means this is the impression davisvans got out of it, and that's reason why he posted. It's to aid in his explination and I find nothing wrong to give a SUMMARY of the conversation with the rep from MPJ. Remember, HE IS THE CUSTOMER and REVIEWS are by the customer from their impression on the service provided by the company.

Also, if and I emphasize IF the summary provided by davisvans is fairly accurate, just because a company decides to fix it's errors because a customer brings the issue to the public's attention does NOT mean it's a good company (and by no means do am I saying that MPJ isn't a good company). I'm sure many shady companies would try to fix the errors they've done if people brought it to public's eyes and it would mean they lose business. So just because MPJ is trying to fix their mistake now, doesn't mean that's what they did when davisvans first called.

 

I was referring to his posts after the fact which based on his attitude towards the situation caused him to reply stating he was not looking for community support which is what I directly quoted, simply stating he would get none.

Also what has my post got to do with Gruppe-S, I suggest you read it a little closer prior to posting utter crap like that (as I am pretty sure I have not referenced Gruppe-S anywhere in this thread! or how good or bad a customer he is).

 

It's not the review part I am referring to it's the obvious effort the representatives of both MPJ/GB are putting forth to resolve this issue with you.

It is important for both reviews of positive and negative dealings with businesses to be shown for what they are worth (although I think there is a review section for doing this, not BAIC).

My responses to you are directed at the way you have responded since the above businesses have tried to make right with you, nothing more nothing less.

Mike

 

I did read close, and I read a little too close. As the same with davisvans
I was under the same impression that you were calling him a bad customer. If that was not your intention I apologize.

Remember just because the company tries to resolve the issue with the customer after he goes public, does not mean this review should be ignored. Even though I know it will be by the majority of the mob-mentality I-club.

 

I think this could have been resolved when the Tech at GB tried to install and it didn't fit, If a Sudy Tech that works on subaru's everyday can't install it then it must be the wrong part. He was already at the Shop/store why didn't this get taken care, he could have exchanged it for the one that fit the car correctly? The part was already paid for so It wasn't like he was asking for something free, just the correct part he paid for.



GL

 

There is a problem when a customer goes to a public forum and mis-represents what the other party involved said or did. First and foremost, let's stick to the facts:

-He is claiming that the bar we sold him is not for the his car. However, just like customers, we as vendors rely on parts numbers, either on the item itself or the box in which it is packaged. From our records, it shows that we sold him a bar that has the part number PSP-SUS-100, which Perrin shows as the correct part number for his car.

davisvans- CAN YOU PLEASE TELL US WHAT PART NUMBER IS LISTED ON THE BOX.

If that is not the correct part number, THEN IT IS ENTIRELY OUR FAULT. If the part number is the same, then as I mentioned earlier it may be a manufacturer's defect or just the wrong bar being packaged. In this case, please do not make it seem that we intentionally sold you the wrong bar. Never once, even before you posted this "review" that we said we were not going to try and resolve this matter.

Now, as for the part the makes it seems that we didn't want to work w/ him, let me put some clarification on that. We didn't have the same Perrin bar nor did we have any comparable Whiteline or Cusco front swaybars in stock at the moment. Secondly, it was neither Philip or I who spoke to him or inspected the car when he came in at the shop. Since the people in the shop does not deal with supplying parts, who I may ask told you that they would exchange the bar at that time?

Lastly, I could have easily typed up Philip's version of the conversation that I believe would be more accurate, but I'm not going to do that because it just HEARSAY...one's word against another.

It's one thing for a customer to post legitimate negative reviews if that's what he truly feels. However, any review that does not tell the whole story is certainly up for debate. And being that we are the subject of this review, I feel that we have the right to also post our side of the story and leave it up to the people in I-club to decide if the negative review is warranted or not.

-Soren

 

there's a section for reviews on vendors....

 

I was not calling him a bad customer, I have never met him. I simply stated that his actions through his posts on here have pretty much dictated the responses he has gotten from members thus far nothing more nothing less.

Like everything internet wise I guess all posts leave a lot for the reader to read into.

 

I agree. That's one of the reason why I choose local vendors instead of buying parts from out of state now and then.

I see Soren's point on manufacturer's defect though. When I bought and istalled Borla Hush @ MPJ, a clamp was missing in the box. But of course, Gino slash opened a new box for me. There was no need for calling a vendor or sending parts back...just have Gino slash open another box ehehheehe

I think this guy/customer should be allowed to express his dis-satisfaction. It is good for balance between customers and vendors. And also allow the vendor to defend as well. This would keep things in check right?

 

edit.

 

I've never had anything but GREAT service from Soren and he has to ship my stuff to Hawaii. +1 for them