North Vancouer Subaru sucks!
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North Vancouer Subaru sucks!
I had purchased a Subaru from Specialty Subaru in North
Vancouver Canada with an additional purchase of Alloy Wheels.
After I have picked up the car and call them back and ask about
my original tires.. they refuse to give them back. It was not
stated or told to me verbally that it was a trade for the tires. I
have talked to the Manager who name is Jack and he did not
even give me any reasonable explanations and even hung-up on
me... they were not responsible for their mistakes. I did not get
the proper explanation during the deal. I am very pissed.
Don't expect any type of service from this dealer after your purchase... all they care is to push you to buy and once you have
signed, they are not responsible for anything...
A very 'angry' Subaru owner
Vancouver Canada with an additional purchase of Alloy Wheels.
After I have picked up the car and call them back and ask about
my original tires.. they refuse to give them back. It was not
stated or told to me verbally that it was a trade for the tires. I
have talked to the Manager who name is Jack and he did not
even give me any reasonable explanations and even hung-up on
me... they were not responsible for their mistakes. I did not get
the proper explanation during the deal. I am very pissed.
Don't expect any type of service from this dealer after your purchase... all they care is to push you to buy and once you have
signed, they are not responsible for anything...
A very 'angry' Subaru owner
Registered User
Joined: Mar 2004
Posts: 168
From: Omaha, NE
Car Info: 07 2.5i Sport Wagon
File a complaint??? Good lord, I'm hearing FAR too many problems with Subaru dealerships, and I doubt a complaint is going to fix the shady character of these places.
After reading up on the multiple stories and seeing such actions first hand, I am NOT going to be buying a Subaru; instead, a Toyota. Flame me all you want, but when it comes to crap like this, I don't want anything to do with this type of reputation.
After reading up on the multiple stories and seeing such actions first hand, I am NOT going to be buying a Subaru; instead, a Toyota. Flame me all you want, but when it comes to crap like this, I don't want anything to do with this type of reputation.
Registered User
iTrader: (38)
Joined: Oct 2003
Posts: 7,783
From: rightBehindYou, HI
Car Info: 1973 Huevo Ranchero
i work at a subaru dealer-
let tell you what has the best influence on swaying a dealerships decision- media exposure back by some serious legal aid. anything that involves public opinion will quickly change a dealerships tune...especially if it has shady practices or management.
let tell you what has the best influence on swaying a dealerships decision- media exposure back by some serious legal aid. anything that involves public opinion will quickly change a dealerships tune...especially if it has shady practices or management.
Registered User
Joined: May 2012
Posts: 1
From: Vancouver, BC, Canada
Car Info: Subaru Impreza 2012
Hi. The previous messages are 8 year's old so I think it's time we had a bit of an update.
I've had a very different experience with "Specialty Subaru" of North Vancouver. I have just bought my first Subaru, a 2012 Impreza, from them ... and the first car purchase I've done for 25 years (I probably have a world record for running a Chrysler minivan). The experience was excellent. The sales person (Marek) accompanied me on an excellent test drive on the twisty, steep (and wet) hills of North Vancouver where I pushed the car hard, with no complaints from Mark (I think he was amused) and none from the car either (it sticks like glue to slippery roads). I did my research re pricing before sitting down with Marek to "negotiate". This went very smoothly from my perspective. The Impreza is a popular car so I got less than I would have liked (who doesn't), but I got a whole lot more car for the price than the best alternative (and the price was reasonable). I am well satisfied. I came back the next day and the car (with a full tank of gas) was ready to go. The turnover was very smooth and, indeed, fun (I stayed around and chatted awhile with the different staff).
Update ... I went back a week later (a couple of days ago) to get some other accessories that I decided to buy (roof rack, etc.). They were great again. Gave me a bit of a discount (basically what they would have if I'd included it in the first place) and then Steve (the sales manager) helped me install them so I didn't have any service charge. After that, we hung around awhile and talked cars.
I look forward to seeing them for my service requirements ... and I love my Subaru!
I've had a very different experience with "Specialty Subaru" of North Vancouver. I have just bought my first Subaru, a 2012 Impreza, from them ... and the first car purchase I've done for 25 years (I probably have a world record for running a Chrysler minivan). The experience was excellent. The sales person (Marek) accompanied me on an excellent test drive on the twisty, steep (and wet) hills of North Vancouver where I pushed the car hard, with no complaints from Mark (I think he was amused) and none from the car either (it sticks like glue to slippery roads). I did my research re pricing before sitting down with Marek to "negotiate". This went very smoothly from my perspective. The Impreza is a popular car so I got less than I would have liked (who doesn't), but I got a whole lot more car for the price than the best alternative (and the price was reasonable). I am well satisfied. I came back the next day and the car (with a full tank of gas) was ready to go. The turnover was very smooth and, indeed, fun (I stayed around and chatted awhile with the different staff).
Update ... I went back a week later (a couple of days ago) to get some other accessories that I decided to buy (roof rack, etc.). They were great again. Gave me a bit of a discount (basically what they would have if I'd included it in the first place) and then Steve (the sales manager) helped me install them so I didn't have any service charge. After that, we hung around awhile and talked cars.
I look forward to seeing them for my service requirements ... and I love my Subaru!
Last edited by angus; May 11, 2012 at 02:05 PM.
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