I spoke with Desiree and she was more interested in making excuses for her employees than just apologizing for the horrible experience I had at her dealership. I wanted to give her another chance and was just about to Lake Forest on I-5 when John Studebaker from Thousand Oaks called and offered me a deal that I just couldn't pass up. So I ended up driving 4hrs in traffic to everything promised by John & more. I was helped out by Zeb (internet sales) and Dave (sales manager). This had to be my single best dealership experience ever. I would recommend anyone that finds a car they like to talk to John & Zeb over at Thousand Oaks, it will definitely be worth your while.