I am selling the scoobie and will be getting an Xterra... Since we are all local folks, I thought I would share my experience with Stanford Nissan. Please pass this to your friends and family and urge them NOT to purchase from these *******s.

Immediately after receiving this email and being pissed off, I called the dealership and spoke with the Owner, who condoned the actions of his rep!

I would rather do business with Stevens Creek Subaru!

Josh

-----Original Message-----
From: Hanc Meas [mailto:hanc.meas@stanfordnissan.com]
Sent: Saturday, March 08, 2003 8:26 AM
To: jroza@speedera.com
Subject: SO SENSITIVE AND ****!!!!!



JOSHUA,

THANKS FOR THE TIP, JACK!! I DIDN'T KNOW THAT YOU'RE SO SENSITIVE!
I MUST WARN MY FRIENDS AT THE DEALERSHIPS NOT TO USE CAPITAL LETTERS.
MAYBE SOMETIME THIS CENTURY, ONE OF US WILL EARN YOUR BUSINESS AFTER
WE PASS OUR EMAIL ETIQUETTE CLASS. OH, I DON'T SHOUT AT PEOPLE. IT'S JUST RUDE.


HANC MEAS
INTERNET/FLEET MANAGER
PH# 650-493-0363
CELL# 510-205-3399
<http://www.stanfordnissan.com/>


Thank you for sending me the price quote yesterday. What can you do to earn my business today? Nothing. I will be purchasing a new vehicle at the end of march or perhaps April at the latest.
That having been said, May I suggest to you that you take an email etiquette class. In email, Capitol letters are seen as yelling and or shouting...

Josh

-----Original Message-----
From: hanc.meas@stanfordnissan.com [mailto:hanc.meas@stanfordnissan.com]
Sent: Friday, March 07, 2003 5:51 PM
To: jroza@speedera.com
Subject: NISSAN XTERRA SE




DEAR JOSHUA,


YESTERDAY, WE SENT YOU A PRICE QUOTE ON THE VEHICLE YOU WANT. JUST WANT TO KNOW WHAT WE
CAN DO TO EARN YOUR BUSINESS TODAY. PLEASE LET US KNOW. WE''RE HERE TO ACCOMODATE YOUR
AUTOMOTIVE NEEDS.

BE SURE TO BRING THE QUOTE WHEN YOU COME IN TO SEE US. ONLY OUR DEPARTMENT WILL HONOR THE
INTERNET/FLEET PRICE.


RESPECTFULLY,


STANFORD NISSAN
HANC MEAS
PARDEEP WALIA
FLEET/INTERNET MGR.
650-493-0363
CELL 510-205-3399/ 925-580-2803

 

Well so here is the deal... I am in sales, and I do a ridiculous amount of email and so therefore early on, I learned the rules. I guess I just have standards... Sorry for expecting people to carry out their work as I would carry out mine, but I expect more from my sales people.

The capitol letters have NOTHING* to do with me not purchasing from them... It is the response I have a problem with. Did I tell him I would not do business with him? No... I simply answered his question and told him I would be purchasing at the end of this month or next. And BTW, learn about email since this is your method of doing business. You should never resort to calling names, or acting like a jackass... Hell, they were the top contender for my business until he sent the second email.

I look at it this way, if I carried out my business the way this guy did over email, I would have been FIRED* on the spot.

If I was a waiter and I received ****ty service from a server, I would speak out the same... Call it professional courtesy.

Josh
*Notice the PROPER use of capitol letters in my post

 

I'm not mad... That went away the second I spoke to the owner... Then Happiness came over me in a sudden rush, because now that I know this is how they treat prospects.. Imagine how they treat customers ........


Josh