The parts were "ordered" on a late friday afternoon and I got the call that they were in on monday morning around 9 am. That seems like half a business day to me, does that seem right? They can recieve a whole clutch assembly in less than half a day and I'm still waiting over a week for the defective driver's side motor. How does that make sense? All I'm saying is that the dealership should be more honest with there customers. After all you did spend only 25k on a car. Isn't that the least that they could do?

And yes the chattering was duplicated in less than one day, actually in less than 3 hours. That seems kinda funny, I've never experienced that.

 

I don't know what Subarus order deadline is, but Toyota's was 3:30 when I worked there, and any part ordered that was in stock in the San Rafael warehouse was ther the next morning at 6:30. There are quite a few of these clutch assemblies being ordered, so I'm sure the local warehouse has plenty. Window regulators are a different story. That may or may not be there. Hopefully you aren't waiting for a boat to arrive.

Anyway, I didn't intend to defend the dealer. If they suck, they suck. But all in all, you didn't have all that bad an experience with your claims compared to those in other pages of this thread.

 

Glad to hear about your success Peaty - hope it all works out for you! Keep us posted.

 

Took my '02 RS in today to complain about the clutch shudder that's been getting progessively worse. I didn't even know about the service bulletin! I check the i-Club AFTER dropping off my car, THEN found this thread!

I was curious to find out what the dealer would say. But I armed myself with a print out of the TSB for backup. As I was reading the rest of this thread, I got a call from the dealer. They said they would replace the clutch and flywheel, next Tuesday. Good enough for me!

 

Here You GO

Bulletin Number:03-51-02; Date: 01/15/03 Page 1
SERVICE BULLETIN
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform
those technicians of conditions that may occur in some vehicles, or to provide information that could assist in
the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions,
and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service
Bulletin applies to your vehicle, or that your vehicle will have that condition.
ATTENTION:
GENERAL MANAGER o PARTS MANAGER o
CLAIMS PERSONNEL o SERVICE MANAGER o
IMPORTANT - All Service Personnel Should Read and Initial
NUMBER: 03-51-02
DATE: 01/15/03
APPLICABILITY: All 1999~2002MY 2.5L and
2002MY 2.0L WRX Vehicles
SUBJECT: Cold Clutch Judder
INTRODUCTION
In the event you encounter a customer concern of cold clutch judder that goes away after the
first few applications, replacement of the clutch parts listed below will be necessary to repair
the vehicle. Prior to replacing these parts, you should confirm the engine and transmission
mounting is not broken, loose, or mis-aligned.
2.5L N/A 2.0L Turbo
Flywheel (*2) 12342AA061 (*1) 12342AA071
Cover 30210AA590 30210AA570
Disc 30100AA850 30100AA840
Bolts (6pc) needed, cover to flywheel 800508310 800508310
Bolts (8pc) needed for Legacy only 800610740 N/A
(*1) When using this flywheel on Legacy models, you must replace the 8 flywheel to
crankshaft bolts.
(*2) If the OE flywheel has more then 30,000 miles on it, and is in good condition, it can be
reused. After 30,000 miles of driving, the surface finish is equivalent to the replacement
flywheel.
These parts were introduced into vehicle production from the start of 2003 model year.

 

http://members.roadfly.com/bansuvs/Clutch%20TSB.JPG

That is a scan of the actual TSB page straight from the dealer book. It is shown on page 8 of this thread.

 

That Service Builletin is off Subaru site for dealers
I hope that helps

 

I had that problem also. Irvine Subaru fixed it in a matter of hours.
I seems that the metal clutch line was touching the engine when it was engaged. They simply tweaked it out of the way.

 

Well I dropped my car off this morning for them to look at my car to see what parts they needed and if they would cover it under the TSB and do it for free. Remember my car has 65K miles but I did have the problem documented at 30K.

I got the call that my car was done just a few min ago. I called back asking what the verdict was and he said it was done. I asked done, done or you need to order parts? He said no it's done we thought we might need the parts and while we were ordering parts for another guy we ordered yours too and put them in. We figured you would not want to have to drop off the car again.

I've said it before, I have a pretty good dealer w/ a very good service department. Thanks Dale Martin Subaru

 

AutoWest Mazda/Subaru in Sacramento (Automall) just told me they would fix my problem. I just called them and explained the symptoms, no sweat whatsoever from the service guy. Happy camper indeed!

 

Just drove my car home. It's very humid here and raining on and off. Good test to see if the problem is gone. No shudder and the clutch catches very low to the floor now. The pedal is noticably easier to push too. It's almost like I have to relearn how to drive it

 

Typically no, it should be ok. If it's worn they would probably do that too, but it should last 60,000 miles normally.

 

Just be sure to mention it when you go back in. Sounds like SOA should authorize it.