I just got my 02 WRX back from the stealer, and let me tell you i'm very happy i took my WRX in to get this done, i can now get outta first gear without it bouncing all over the freaking place. Also, every gear is gentle like silk now

Donohue

 

I guess they didn't align the dots right on mine. It was replaced last week and is worse.
I first complained at 1K miles. Saw the Rep, he said "Gee, must be something with the clutch or flywheel". Like it was unusual, as though there wasn't already a documented problem per the Bulletin. Dealer said he'd order the parts.
They finally got the parts 3 months later, when I had 7K miles on the car.
Still have the "Judder".

bill, no more suby's for me, g
'02 OBW

 

DID THEY USE ALL THE PARTS AS A KIT AND ALL THE PARTS FROM THE S/B?

 

On mine they used the parts off the S/B i made sure of this.

Donohue

 

Donohue,
How do you know what they install? I mean, the folks I'm dealing with are not the most forthcoming. I'm talking the Rep as well as the dealership/service manager. Your's must be a more customer oriented dealer.
When I first raised an issue about the clutch "judder" and stalling on initial take-off the Service Mgr suggested I didn't know how to drive. He actually said that. I'm like, gee, I've only been driving for 37 years and having turned wrenches at foreign and domestic stores for a number of those I've driven a variety of cars and I've never had a vehicle act like this unless something in the drive train or fuel supply was hinky.
So they *allegedly* replaced the clutch/pp/flywheel. But how do I know. They can pick up any old part and say "See, here's your's", or show me a box or a shipping receipt but it doesn't mean it went on my car.
Glad your's worked out well.
BTW, Whoever posted the Bulletin, Thanks, I'm gonna go hang around the dealership and stick it under windshield wipers -;
bill g

 

Well, My Dealership is a bunch of morons, but i had issues with it so i've talked with the Suby Rep like 5 or 6 times, And i told the rep i didn't trust the mech's or the service people, So the rep arranged for me to watch them do the installation, I watched for about 4 hrs and i asked the mech to see the packaging material for the clutch that he was using. So either it was a really really good cover-up or they put the correct parts on my car.

Donohue

 

Donohue,
Your dealer sounds like mine, although if I trusted 'em as little as you do it would almost be worth the drive to find another.
I sent in a couple of negative Customer Satisfaction surveys on the one I deal with and I thought the Service Mgr was gonna take a swing at me the next time I went in to see about the clutch thing.
bg

 

Yeah my dealer has been such a PITA that i put in a complainent with SOA, I will never ever ever do business again with Farrish Subaru As Long as I live. They Have been jerking me around about my paint job, Some Tard in prep screwed my paint job, basically i have all these swirls and the subaru rep came out and said yeah the dealer screwed it up, to me. Then turned to the service manager and said look i'm not paying for this you guys are(you guys being the service manager). But they are still jerking me around about getting it fixed. At this rate I've almost given up on them actually doing something about my paint job because the overall poor service.

By the way anyone wanting to place a gripe about the dealer if you havn't gotten something yet you can do it by

1800-subaru3

Donohue

 

JUST REMEMBER THAT SENDING A NASTY SURVEY TO THE DEALER IN SOME CASES WILL ONLY HURT YOUR FUTURE VISITS --UNLESS YOU HAVE NO PLANS TO EVER VISIT THAT DEALER AS LANG AS YOU OWN YOUR CAR...SOME TIMES IT HELPS AND SOMETIMES IT HURTS...IT WILL ALWAYS BE YOUR CALL....

 

just called Irvine Subaru and they set up an appointment to test drive the car and evaluate whether the car has clutch shudder and needs to be replaced per the guidelines set forth by subaru. I'll keep you updated with what happens. I have an 02 WRX sedan and my appointment is for April 17.

Ryan

 

did you know there's no such word as "deceleration" it's actually NEGATIVE ACCELERATION. so my physics teacher claims

 

Ryan, I talked to my rep, and told him what i was feeling, he said no problem and told the guy in service to replace it without test driving it.

Donohue