The Official: All Things Phone Thread - Page 21 - i-Club


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Old 06-12-2012, 06:32 PM   #301
How did I get here?
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^ I would flip the F out if I didnt have a txt plan and I was charged every time the company txt me.
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Old 06-14-2012, 01:19 PM   #302
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Trying to get as much info out of Vz CSRs as I can:

Quote:
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Brittney R.'

Brittney R.: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: I was thinking about preordering the Galaxy S 3
You: but I am concerned with possibly losing my unlimited data plan
Brittney R.: I'd be happy to assist you.
Brittney R.: You would not lose it.
Brittney R.: Are you eligible to upgrade?
You: Ive been hearing that as of right now I would not lose it, but once it arrives and I activate it, I would be forced into the new shared plan?
You: I am eligible on 6-25-12
You: Ive heard that some are able to
Brittney R.: As a web chat sales agent, I do not handle this type of issue. What I can do is direct you to the people who can. Would you like the number to Customer Service?
You: "upgrade" early even though their upgrade date is not exact?
You: I cant really talk on the phone right now, as I am at work haha
Brittney R.: Oh ok.
Brittney R.: They have not released that info to us.
You: Have they said what the full retail price of the 16GB version will be? So we know on what amount we would be taxed on for the upgrade?
Brittney R.: Would you mind holding for a moment while I check that information?
Brittney R.: $599.99
You: Thank you.
You: Is there any more info about the shared data plans yet? As if one person on the plan were to upgrade, would that automatically put everyone else on that plan onto the "shared plan"?
Brittney R.: Not as of yet.
You: Alright.
Brittney R.: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
Thank you for chatting with us, visit our Online Workshops to learn more about your devices. Click "End Chat" to tell us how we did today via our survey.
and did it again right after to see if i got consistent answers lol

Quote:
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Nicky'
Nicky: Hello! Thank you for visiting out Verizon Wireless online Pre-Sales web chat. My name is Nicky. I can assist you with adding a new line, upgrading and answering general questions.
Nicky: Can I have your first name please?
You: Tom
Nicky: Hello Tom. It is very nice to meet you. How can I assist you with an order today?
You: I was thinking about ordering the Galaxy SIII, but am worried about my unlimited data
Nicky: If you order now, then you will not lose your unlimited data. Our new plans are rolling out on the 28th so if you order now, you can keep it. It is after that date, that when you upgrade, you will lose it.
You: So even though the phone will not arrive until July sometime, the data plan will be safe?
Nicky: Yes it will. As long as you order before that date, you can keep it.
You: Alright. If I were to order it through Best Buy or Target (or some other retailer) would the preorder work the same as ordering the phone through Verizon? The unlimited data would stay?
Nicky: If you order through a 3rd party company, I cannot guarantee that your plans will stay. Also, if you order through them, you are signing a contract with them and not Verizon directly so you will be subject to their terms, conditions, and fees.
You: Ok makes sense. I know my upgrade date is not till the 25th of this month, is there anyway I can still preorder since I would not even get the phone till after my upgrade date?
Nicky: You cannot preorder until that date.
You: Is that set in stone? I have heard of other friends and family members who weree able to upgrade a couple weeks early just due to being long time customers and renewing their contract.
Nicky: It may offer that to you early but you will need to constantly check the website to see that.
You: Ok. If I were to use my 2 year upgrade, what price would I be looking at after tax for a 16GB SIII?
Nicky: I do not have the after tax information because I do not have access to individual state taxes but that device will be $199.99 before taxes.
You: Alright. Is there an estimated date for when the phone should hit Vz retail stores? If I am not able to preorder until the 25th, I doubt it would be shipped out with the first preorders
Nicky: They will hit the stores the same day the ship.
You: So there is no real advantage of preordering (other than keeping unlimited data)? Preorders will not receive the phone sooner?
Nicky: No they will not but if we do sell out of the phone and you order through the store, then the shipping date can be pushed back for those later orders.
You: Ok. Well I think that is everything i had questions about
Nicky: Great! Is there anything else I can assist you with today?
You: Not as of now, thank you.
Nicky: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
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Old 06-15-2012, 02:42 PM   #303
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OK I need an R2D2 noise sound thing to alert me for texts or emails. Where do I get one?
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Old 06-15-2012, 04:09 PM   #304
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OK I need an R2D2 noise sound thing to alert me for texts or emails. Where do I get one?
https://play.google.com/store/apps/d...=search_result
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Old 06-15-2012, 09:48 PM   #305
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Thanks!
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Old 06-16-2012, 09:40 PM   #306
How did I get here?
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Yup yup
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Old 06-18-2012, 02:16 PM   #307
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Looks like I am leaning towards paying full price for the S3 at this rate.
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Old 06-18-2012, 04:38 PM   #308
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I got mine preordered on Sat
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Old 06-18-2012, 05:17 PM   #309
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Quote:
Originally Posted by stupidchicken03 View Post
I got mine preordered on Sat
I 'chatted' with one of the reps and I figured there is no real benefit for me to order it ahead of time. I can see you needing to order yours to avoid the whole losing the unlimited data.
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Old 06-18-2012, 08:07 PM   #310
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That was my only reason for doing it. First phone ive ever preordered lol
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Old 06-19-2012, 09:01 AM   #311
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I didnt even hit 1 gig.

I want ICS alreadY!
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Old 06-19-2012, 12:32 PM   #312
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I didnt even hit 1 gig.

I want ICS alreadY!
On your monthly cycle?

My cycle is the 1st - 1st of every month. Im currently sitting at 20.28 GB haha
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Old 06-21-2012, 07:25 PM   #313
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Old 06-21-2012, 10:06 PM   #314
How did I get here?
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Cant wait for mine
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Old 06-22-2012, 12:56 AM   #315
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Thomas, I think your phone is gonna be the last transaction I do with the company! haha

I think I'm going to put my two weeks in just in time to make everything happen myself.
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