Diablo Subaru service

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May 19, 2004 | 05:25 PM

DayvE

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Car Info: Wagon

Diablo Subaru service

Well... I bring my wagon in for the recall, done...10 mins.. cool.

Not only did I get a new clip for the cruise control cable, I got a new 12 x 7" DENT
IN THE RIGHT FRONT FENDER. WTF?!

It was like some over-sized tech leaned over a put all of his/her weight on it.

So I put on my game face, ready to raise all hell and what, no argument from the service manager? I guess I should be thankful that they had Dent Pro fix it at no
charge to me, but still i'm a little pissed off and still had to miss a couple of hrs. from work.

Oh well, it's fixed and I should get over it, but it makes me wonder, since they put up no fight, does this happen often?

May 19, 2004 | 05:48 PM

SwtAzn_WRX_gurl

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Might as well make them fix all the other minor dents on your car just to compensate for your inconveinence.

May 19, 2004 | 07:12 PM

adrian

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they have a really small lot and accidents happen there often. just like on my dealership lot. parking is close and lot size is to small for is now so we end up sending like 1 or 2 cars a day to the body shop. its common.

May 19, 2004 | 07:18 PM

crash n burn

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Quote:

Originally Posted by adrian

I see your point, but still doesn't make it right. I always stand around and watch what places do with my car. I'm sick of the problems these places have. I like just doing things on my own now since you can't trust anyone anymore. Having these kinds of things happen a lot should be a signal that they need to change things around. You should treat other people's property with respect especially since it is a customer who is paying them for a service.

May 19, 2004 | 07:38 PM

nachomc

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Let me first say that I would also be angry about the dent in my fender.

However, I would be very thankful that WITH NO ARGUMENT, the service manager agreed to fix my car for free. You gotta realize that sometimes accidents happen and a great test of a companies customer service skill and willingness is how they go about fixing the damage caused by the accident.

In this case, it only cost you a couple hours of work, and unless you're hourly, I wouldn't think that would be too bad. I would be annoyed about the dent too, but it's fixed and they took care of you so it's cool now, right?

May 20, 2004 | 09:48 AM

DayvE

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Quote:

Originally Posted by SwtAzn_WRX_gurl

Might as well make them fix all the other minor dents on your car just to compensate for your inconveinence.

Well sweety... I would if I could, but I cain't so I ain't. You see... my scoob has no dents. The only thing that has really happend is someone stole the 'A' off the deck lid, after that I just debaged it. Of course, now that I've said no dents, i'm probably going to get a hundred...today.

Quote:

Originally Posted by sonicsuby

However, I would be very thankful that WITH NO ARGUMENT, the service manager agreed to fix my car for free....
I would be annoyed about the dent too, but it's fixed and they took care of you so it's cool now, right?

Yeah, it's cool now... karma was corected and everything is fine with the universe.
I just had to let out some steam...It reminds me about how a few times I've accedentily broken the windows of a Mercedes and BMW while doing a lock out.
hehe...Ish happens is a reacuring theme, but everything eventualy does work
out...if you let it.