I must be retarded or just not a "football" fan but I didnt even know he played "soccer".

 

for me, as a tech support person for a university, it's first come first serve, unless it is really an emergency.

 

i think it all depends on the situation. so i agree with Mike, and Paul and LIC!

I get a bazillion calls about quotes. We try to do our quotes thru email, so we have it on file and so does the customer. It also helps break it down for them so they know what theyre paying for.

for people who want to buy parts, its all about multi tasking!

this situation just happened...I was on the phone with a customer placing an order, and another walked in, meanwhile someone on AIM asked what our paypal was. I asked the customer on the phone to hold for a sec, told the walk in i would be right with him, and let the person on AIM know our paypal addy while talking to the person on the phone (takes 2 seconds).

Everyone was happy and felt taken care of. Altho they were all return customers and understand a bit better than someone whose never been here. I multi task all day long so im used to it.


NOW the other day i was at BabyR Us trying to get a babyshower gift. Keeping in mind that places like this stress me out to begin with..... I asked someone on the floor if they could help me, their response was they are helping another customer and then going to lunch (ok i understand) they told me to go to customer service. i stood in line for 5 min when i got to the front the girl picked up the phone which rang only once.... and proceeded to have a personal convo while i was waiting. The other guy was busy typing something into the computer. When she hung up i asked her my question and she said she didnt know and would have to look in the computer but the guy was using it, so id have to wait.... he walked away, computer was free, i asked her to help me find it and her response was that she was helping someone else now and i would have to wait WTF kind of customer service is THAT? i looked at her name tag and it said manager. When she could finally help me, she didnt have an aswer and suggest i go to another store! so after spending over 40 min waiting to get help (store was messy and disorganized) i walked around trying to figure it out for 15 min min before i left.

 

He was a renowned hard nut on the field, actually his whole life is a pretty cool story.

He was a self employed brick layer who was playing in the bar leagues at Hackney and got spotted by a talent scout. Most people play from a serious early age through the ranks, I believe he was like 22-24. He played top flight football with Wimbledon and even got a couple of caps for his national team (Wales) then landed a couple of roles in Guy Ritchie movies and now is on the big screen a fair amount.

Mike

 

Unless the salesperson was rude, I think they did the right thing. Whether its AIM or phone, I think the walk in customer needs to be acknowledged quickly upon entering the store.

Personally - I would have told you that I had to help a customer that was in the store and that I might be several minutes but would be back and/or offer to call you when I was available.

 

good ol bullet tooth tony

 

i think a walk in customer gets the attention because they put more effort, of driving and going there, compared to the instant messaging. more effort, better quality?

 

Yes, because one, the customer took the time to drive over there and see the actual people in person. Two, because face to face conversations have a lot more communications than someone with an SN and words. Sorry man, you lose =P

 

not if the vender is on the other side of the united states

 

So if i want something from a shop thats not local, i should fly over there and get the service i want? Face to face is always better, but some places offer better deals that are not local at all.

 

Food for thought,

I go to a cell phone company for some issue with my phone. . . take the time to drive, wait in line, to get told, all you have to do is call this number and they can help you. I was like, I've been here before for the same situation; got fixed and I press on. Now I have to call?

Point being is, whether your there or not "Customer Service" Is SERVICE to the customer who is need of assistance.

"Customer Service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer."

"Customer Service is a function of how well an organization meets the needs of its customers."

Customer service is an organization's ability to supply their customers' wants and needs.

All these definitions of Customer service, not one talks about who walks in person or calls by telephone

 

Well that is just retarded and sounds like the person was lazy and unhelpful. Even if they truly were not able to help you due to policy, the least they could have done is apologize and call for you.

But that is much different than your original post (unless the person was rude to you).

 

your right Examples of customer service from different aspects help with the discussion.

Another example: Good Customer Service

I went to to a frame shop, the Customer Rep was on the phone, and told me I'll be right with you, I have another customer currently on the line. I said thats fine.

 

Take them in the order received and let the waiting know. Personally i would give more priority to the walk in.

when im in a store and their phone rings...they better ask them to hold and keep helping me!

and when i call a store, i realize i may be on hold for quite a while, i dont care because it's still convienient...im in my underwear anyways lol

 

shouldnt matter if you are on the phone or not. you initiated the conversation first. The employee should tell you that someone just walked in and that he/she will be right back. then they should tell that person they will help them when they are done with the customer on the phone. it is how i did it when i was working in retail. just takes a moment and everyone gets attention