STI RUSH: Wants your thoughts on customer service. .
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BAM9 Ladies choice Carshow winner
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I was customer
I think thats all that matters.So, if a walk-customer comes in just get a quote, i should be put aside from my quote online?
in the end, there are plenty of ways for a vendor to handle online/phone/in house customer services when they have more than one client. It all comes down to how the handle it and if they have the staff to handle more than one at one time.
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BAM9 Ladies choice Carshow winner
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The vendor wouldn't know if the guy walking in needed a price quote until he got off the phone with you to help him or at least see what he needed.
in the end, there are plenty of ways for a vendor to handle online/phone/in house customer services when they have more than one client. It all comes down to how the handle it and if they have the staff to handle more than one at one time.
in the end, there are plenty of ways for a vendor to handle online/phone/in house customer services when they have more than one client. It all comes down to how the handle it and if they have the staff to handle more than one at one time.
j/k
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Money in the store takes priority over potential money on the phone (or online in your case)
However, for the situation where you were in the middle of placing an order over the phone, that should have been completed before dealing with the next customer since you were actually placing an order.
This is why I usually PM/Email for quotes so that whoever I am dealing with can get to it when they have a chance and don't have to juggle customers.
However, for the situation where you were in the middle of placing an order over the phone, that should have been completed before dealing with the next customer since you were actually placing an order.
This is why I usually PM/Email for quotes so that whoever I am dealing with can get to it when they have a chance and don't have to juggle customers.
Last edited by VRT MBasile; Feb 25, 2009 at 09:51 AM.
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Typically walk in's would take priority over an AIM conversation for us, if we were in the middle of a phone order I would like to think we would kindly ask the walk in to have a seat and we would be right with them and then finish the phone order.
Mike
Mike