I never knew this thread existed. . .lets see, where to start.

Bought my 04 Wagon last year and the wheel almost fell off, the drivers seat was loose, the battery cable was loose so would act all sorts of ****ed up, they said its never been painted but got home and found a wad of paper and painters tape in the bumper with fresh red paint. Promised a spare remote, not given. Tried to get info from them a week later for some insurance reasons, didnt/couldnt find the paper work that even said we bought the car there.

I've always heard the place was bad in the past, only reason I bought my car there was it was the exact one I wanted. Never going back and never recommending anyone there. Period.

 

They screwed us out of our warranty refund and kept refusing to file the paperwork for us to get refund since we didn't use it. Saying they would give us a free 15k service.. Going to contact SOA and have a nice chat with them. We got back all our warranty money from the other 3 subarus so it's very irritating they refused this time.

Best service we got from them was actually in 06/07 surprisingly when lots were having issues with them.

 

Was that an aftermarket warranty? Can you get your money back? The reason I ask is that for some reason I opted to get the warranty but Im sure I wont use it, getting the money back for it would be nice.

 

We paid for extended warranty and subaru will pay you back pro rated for what you didn't use. Of the 3 sti's and tribeca we got almost 2k back on each car except 1 sti because we only used one coupon per car of the services. They tried to say we will give you a free 15k service in exchange for the 2k um no I don't think so since 15k service is nothing. We tried to work with them for 8 months and I'm done now. Going to reach soa and let them know what the dealership is doing to us.

 

She gave her notice and moved on to a new job which isn't a job to her. She's working at a rally school in the Pacific Northwest now. Her last day was tax day (April 15th).

I wish her nothing but the best, personally.

 

Oh wow thats good to know. Was the warranty company with SOA or was it the one they try to sell like Guardian or whatever the name is of the company? I only got it since I was unfamiliar with Subaru's and quality, even though Im a BMW technician...but now I know theyre great and easy to work on.

15k service (aka oil service) or 2k, sounds like BS to me.

 

Who was the sales manager that got in your face? Do you remember his name or what he looked like? And who was the sales guy you dealt with?

 

It was through SOA hence why I am going to contact them and get it all straightened out.

And ya that's why I said no way I was exchanging 2k for an oil change.

 

i called sc subaru...wanted new header/up pipe/down pipe gaskets...they told me (190$)....
so i hold off on it...a week later i call and show up to stevens creek subaru and (cant remember his name, older man who said he was fairly new there at Stevens creek, very helpful) gave me all those gaskets for 98 out the door....so far no bad experience there on my behalf but then again im not buying a car from them...

 

Ya their parts department is hella cool. Just too bad the rest of the dealership can't follow in their shoes.

 

I just went back down there last weekend to see if they would refund my extended warranty but it was a 3rd party one or whatever and they said that if they did refund it, it would go to the finance company, not a check back to me unless I traded in the car or it was totaled out. sucks cause I wanted to use the money for mods LOL. anyone know if thats true?

 

went to stevens creek subaru in 2006 to help my moms find a legacy 2.5i in silver w/ black interior.

Long story short, not a really bad experience but a bad sales technique of offering her 1k less every time she hinted she was going to leave and sleep on it.

Ended up getting the ideal one at walnut creek subaru

 

I just called parts about a pair of caliper bolts and when I inquired about overnight shipping (no, I won't be driving the car without brakes and yes, I'd like to take care of this ASAP) I could literally hear the other guy on the phone thinking I had two heads. Basically I got 'wtfed' in what seemed like an otherwise very normal situation, cool story bro.

 

Is Brian Bakhtiari still the manager at SC?

 

That wasn't directed at you, sorry you took it that way. The situation was misunderstood by me. I didn't get what I was being asked at first. Sorry you felt that way.

I get NOW what you were asking. To Palo Alto you shouldn't have to overnight the bolts to get them tomorrow. Ground usually does a fine job for such short distances. I didn't get that we had them in stock.

Again, sorry. If there is anything I can do to help you out let me know.

Ryan

I wasn't the one on the phone, but I did hear the confusion and I admit I was myself confused.