Post your "professionally tuned" horror stories
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And I disagree with you 1000X.
"Horror stories" about bad shops can help people who might end up using that shop.
Any shop that abuses its customers doesn't deserve "respectful" airing of that. They deserve to have their problems publicly and openly aired so others will know never to use them. That is how you help put said shop out of work, so that others are not screwed over too.
When in the hell did you all turn into a bunch of PC, be nice to everyone hippies? We as a community of like minded car enthusiasts owe it to ourselves and our fellow subie owners to expose the bad shops for what they are.
"Horror stories" about bad shops can help people who might end up using that shop.
Any shop that abuses its customers doesn't deserve "respectful" airing of that. They deserve to have their problems publicly and openly aired so others will know never to use them. That is how you help put said shop out of work, so that others are not screwed over too.
When in the hell did you all turn into a bunch of PC, be nice to everyone hippies? We as a community of like minded car enthusiasts owe it to ourselves and our fellow subie owners to expose the bad shops for what they are.
First and foremost, I know I/We are not perfect....we've made mistakes and again I'm not perfect and will continue to (ideally as limited as possible) in the future. What I can say is with each mistake, it has never been repeated <-- this is called learning from it. And we have always done what is right, which is taking care of the customer.
I'd wish I could say I/We are perfect but we aren't. I have never asked anyone to post up positive things about us or our shop, nor have I ever discouraged anyone. Some people you can never please. Some it takes very little to please. And others you work your butt off to do what you can b/c they've been jaded by another shop, experience(s), and aren't willing to entrust what you offer....we've all had our fair share of them.
At the end of the day, I can honestly say....this business (LIC), Me (Noah), and Adam have done everything in our power to do what is right and often times at the expense of our business. Some say for what? I say, it's who we are. Here is an example: I get emails and phone calls all day long about discounting this or that, this shop does this, this shop does that..........all while someone is trying to extract one thing from me...MONEY. <-- is that fair?
This business is a business; we need your money to survive. Although its fun to get on a bash session about this business or that business, think about what you are doing to that person(s) and that business. Obviously the folks who do this for the joy of it, have no b*lls and decide to go on a tirade for pure amusement. The others who jump in and have no face value or firsthand experience are the ones who are really at fault; these are the folks who take out good people/business. And for that I would do anything and everything to defend this business in that circumstance(s).
Long and short...think about what you say
my $0.02
-Noah
I'd wish I could say I/We are perfect but we aren't. I have never asked anyone to post up positive things about us or our shop, nor have I ever discouraged anyone. Some people you can never please. Some it takes very little to please. And others you work your butt off to do what you can b/c they've been jaded by another shop, experience(s), and aren't willing to entrust what you offer....we've all had our fair share of them.
At the end of the day, I can honestly say....this business (LIC), Me (Noah), and Adam have done everything in our power to do what is right and often times at the expense of our business. Some say for what? I say, it's who we are. Here is an example: I get emails and phone calls all day long about discounting this or that, this shop does this, this shop does that..........all while someone is trying to extract one thing from me...MONEY. <-- is that fair?
This business is a business; we need your money to survive. Although its fun to get on a bash session about this business or that business, think about what you are doing to that person(s) and that business. Obviously the folks who do this for the joy of it, have no b*lls and decide to go on a tirade for pure amusement. The others who jump in and have no face value or firsthand experience are the ones who are really at fault; these are the folks who take out good people/business. And for that I would do anything and everything to defend this business in that circumstance(s).
Long and short...think about what you say
my $0.02
-Noah
Last edited by VRT MBasile; Jan 15, 2010 at 10:48 AM.
I've gotta talk about this from another viewpoint.
As someone who worked at a shop that had chassis dyno tuning there are lots of things the "consumer" does not understand.
Problems that often get blamed on the shop, which just aren't their fault.
1) If you have somthing shady in your engine and it's weak... the dyno will find it. The loads that get put on a car on the dyno maybe be higher than anything the car has actually experienanced before (due to poor traction ect). Sometimes stuff is gonna break it it's not up to snuff
I went through a week where two people had supercharged 5.0 Mustangs blow-up on the dyno during tuning. They were friends and of couse blamed us.
Truth of the matter was that both of these guys had built the same combo, making stupid amounts of boost (20psi) on a stock rotating assembly. In both cases the over-stressed OE connecting rods broke when loaded.
Did we have anything do to with this: No but these two decided to tell their friends it was our fault anyways.
2) If you have anything
As someone who worked at a shop that had chassis dyno tuning there are lots of things the "consumer" does not understand.
Problems that often get blamed on the shop, which just aren't their fault.
1) If you have somthing shady in your engine and it's weak... the dyno will find it. The loads that get put on a car on the dyno maybe be higher than anything the car has actually experienanced before (due to poor traction ect). Sometimes stuff is gonna break it it's not up to snuff
I went through a week where two people had supercharged 5.0 Mustangs blow-up on the dyno during tuning. They were friends and of couse blamed us.
Truth of the matter was that both of these guys had built the same combo, making stupid amounts of boost (20psi) on a stock rotating assembly. In both cases the over-stressed OE connecting rods broke when loaded.
Did we have anything do to with this: No but these two decided to tell their friends it was our fault anyways.
2) If you have anything
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It was during the tuning session, but not due to detonation. The bottom end of the engine just couldn't hold up to the cylinder pressures.
Stock 5.0 Mustang connecting rods are real pieces of crap
Stock 5.0 Mustang connecting rods are real pieces of crap
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[QUOTE=ipozestu;2791834]Was this during a tuning session? I've had personal experience with two tuners that while tuning caused severe detonation, one continued the dyno pull all the way to redline multiple times. Another caused a complete engine failure. It is a tuners responsibility to recognize these conditions and halt to tuning process immediately to make corrections.[/QUOTE
Wow
Wow
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I've gotta talk about this from another viewpoint.
As someone who worked at a shop that had chassis dyno tuning there are lots of things the "consumer" does not understand.
Problems that often get blamed on the shop, which just aren't their fault.
1) If you have somthing shady in your engine and it's weak... the dyno will find it. The loads that get put on a car on the dyno maybe be higher than anything the car has actually experienanced before (due to poor traction ect). Sometimes stuff is gonna break it it's not up to snuff
I went through a week where two people had supercharged 5.0 Mustangs blow-up on the dyno during tuning. They were friends and of couse blamed us.
Truth of the matter was that both of these guys had built the same combo, making stupid amounts of boost (20psi) on a stock rotating assembly. In both cases the over-stressed OE connecting rods broke when loaded.
Did we have anything do to with this: No but these two decided to tell their friends it was our fault anyways.
2) If you have anything
As someone who worked at a shop that had chassis dyno tuning there are lots of things the "consumer" does not understand.
Problems that often get blamed on the shop, which just aren't their fault.
1) If you have somthing shady in your engine and it's weak... the dyno will find it. The loads that get put on a car on the dyno maybe be higher than anything the car has actually experienanced before (due to poor traction ect). Sometimes stuff is gonna break it it's not up to snuff
I went through a week where two people had supercharged 5.0 Mustangs blow-up on the dyno during tuning. They were friends and of couse blamed us.
Truth of the matter was that both of these guys had built the same combo, making stupid amounts of boost (20psi) on a stock rotating assembly. In both cases the over-stressed OE connecting rods broke when loaded.
Did we have anything do to with this: No but these two decided to tell their friends it was our fault anyways.
2) If you have anything
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I have consumed alcohol with Sir Mix-a-lot, et al.
Customers need to take responsibility for their role in any failure.
I can't tell you the number of cars that have been turned away due to ****ty workmanship by the owner.
The best one was a 2.2 swapped WRX that seized up on the dyno; the lower end had 300k on it, had sat outside for a few monthseven though another shop said it was fine.
Is it my fault that the engine failed?
No.
I had another customer that took 8 months to tune his car, because every time it was strapped to the dyno, another problem would show up.
And then his motor blew up.
Customers need to take responsibility for their role in any failure.
I can't tell you the number of cars that have been turned away due to ****ty workmanship by the owner.
The best one was a 2.2 swapped WRX that seized up on the dyno; the lower end had 300k on it, had sat outside for a few monthseven though another shop said it was fine.
Is it my fault that the engine failed?
No.
I had another customer that took 8 months to tune his car, because every time it was strapped to the dyno, another problem would show up.
And then his motor blew up.
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Btw, have we expanded to early 90s already? Cuz Mr. Van Winkle didn't blow up til summer 1990, right? Just sayin'...
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I'd say that's completely fair. Customers shouldn't expect more in these circumstances. I mean really... I doubt there's any business out there that completely goes by the mantra: If there was a problem, Yo, I'll solve it.
Btw, have we expanded to early 90s already? Cuz Mr. Van Winkle didn't blow up til summer 1990, right? Just sayin'...
Btw, have we expanded to early 90s already? Cuz Mr. Van Winkle didn't blow up til summer 1990, right? Just sayin'...
Yes, but 1990 is the last year of the '80s.
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