LOL

 

Thanks for the compliment.

It is definitely achievable (high customer satisfaction). And I think Mike is showing that that is what they're trying to do. I was just saying its a lot easier to keep customers happy and a lot easier to spend extra (read cheap/free) over time with customers to make them happy when you're a one man show.

Like freelance design for instance. I can charge for say 6 hours of work and knowing my name is on there and since I don't have to pay other employees I can say spend an extra hour on it and all it does is bring MY hourly pay down. Larger shops don't have that ability so when time is up time is up. I know Mike and the guys go above and beyond all the time but they can only do that with in reason and with relation to how many other paying customers are at the shop with their own apts. that day.

See what I"m saying? Not knocking Ed.. just trying to explain the nature of the beast.


So like I said before... my only issue is the WHAT IF factor.

You can only listen to me so much on this because I'm one of those guys with bias. I like ed. I'll have a beer with ed and talk shop with him but when it comes time for ANYTHING to be done to my car that I can do by myself with the help of Jeff or Justin my car WILL go to Mike and GST.

 

I would assume that's not the complete story as I've never directly heard of such a thing. So I do have a basis to compare your statement to.

so I pose a question to you as sherlock would do... How much time did you pay for?

just trying to clear things up for the folks at home.

 

Been running Mikes tune since Oct. 06 when he was at Gruppe-s. Still very pleased with the tune and I've had ZERO issues with how the car runs. I'll definitely go back once I have the funds to add some more whp.

 

I have also been running Mikes tunes for a while now (4+years) and have never had a problem with my car. This just goes to show you how reliable mikes tunes are for the long run not to mention other shops bring their cars to Mike to tune. I wouldn't trust anyone else with my car!

 

If you're talking about what I think you're talking about, what happens at either shop? You're modifying a car outside of its 'intended' parameters and what legal leg do you have to stand on if something goes boom?

I'm more curious if there's anything you could do than I am playing devils advocate.

 

In all honesty, it's kinda hard to road tune a gutted, 110% street illegal, fully equipped race car without drawing just a bit of attention to yourself.

 

If its tuner error you have a leg to stand on. That'd be like telling a surgeon that screwed up in surgery that its o.k. because I'm modifying it outside of the intended parameters. Don't HAVE to get that knee surgery or get those eye corrected.

Every tuner has made a mistake and if they haven't they just haven't tuned enough cars.

That's what insurance is for and why mike's dyno has I believe over $2million in insurance coverage.

 

i thought it was by the hour?

 

Interesting, although I don't like the surgeon analogy, I wonder how this would play out in court.

 

I Have only good things to say for either tuner. Mike knows his Subaru's and so does Ed. They've both been doing this for a long time and are the only good options in Norcal.

I can say that having insurance on your dyno is a good thing, however when dealing with tuning, the dyno isn't he place where the car is going to break. The vast majority of motors that blow up cause of a tune, happen on the road within 2-3 months of the original tune. Normally from having bad timing and fuel settings.

However, this is not something i would be worried about with either Ed or Mike.

 

You got it.