Answers in Red:
Non-Managers:
Job Title: Data Center Technician
1.How long have you been working with your company?
2.5 years

2.Is there an incentive program (i.e. bonus, commission, raise, promotion, reward, etc)?
Bonuses, yearly raises (based on your annual performance review), random gifts (gift cards, small priced items (<$20) from our manager

3.Do you get recognition for good work (i.e. personal praise, employee of the month, announcements, etc)?
personal praise, random gifts from our manager (see #2)

4.How much do you enjoy your job? (circle one)
Not enjoyable 1 2 3 4 5 Very enjoyable

5.How stressful is your job? (circle one)
Not stressful 1 2 3 4 5 Extremely stressful
Just like any job, its normally around a 2 stresswise, but because we're an internet company, when **** hits the fan and a website goes down, its easily a 5+


6.Have you personally received a reward from an incentive program at your current job?
yes - bonuses, small gifts from my manager, raises, promotion

 

Managers:
1.How long have you held a managerial position at your current job? 2.5 years, retail management 8 years. 28 years old.

2.Do you use positive reinforcement in the workplace?
a.If yes, examples? Yes, generally starts with verbal praise. Continued performance= storewide recognition i.e. employee of the month, however this does not come along with anything extra such as extra vacation time, extra break, dress down day, etc. so incentive to be EOTM isnt really there. Occasionally at the busy times of the year we do sales contest. If you do well in meeting your goals you earn tickets which enters you into a raffle. Daily prizes and weekly prizes for doing well all week. Prizes include paid hour lunch (vs unpaid 1/2), casual dress days, things like that.


b.How has it been successful (specifically on productivity?) EOTM doesn't really drive extra work or business performance. Sales and goals improve during contest time. However, the ugly side to it is our sales goals rarely get met immediately following the contest, hard to retain focus of meeting goals each day.

3.Are there any repercussions for bad performance?
a.If yes, examples?
Verbal warnings, continued bad performance will bring written warnings, and after 3 of those termination.

b.How successful has this been? Does what any other write up system does. Rarely actually leads to termination unless employees performance has been severely sub par.

4.Since gaining your position, have you implemented any techniques to increase productivity (in general)? I try to explain why my sales area of the store is important, why its important to retain the product knowledge. It really depends on how important the job is to the employee and how much they care and how much they need the job. Pretty high turn around, not lately but thats what happens when the most important time in the year is xmas and baby season.

5. Are you satisfied with your techniques/ results? Somewhat, I have kept some good employees who like what they do and enjoy helping.
a. If not, what can you do to improve? Encourage them, train and teach.