appointments are better than first come first serve and they didnt want to give him one. thats strange dont you think? is it really all that hard to write down a name and time? but its really not ****ed up, it just sucked at the moment. i mean, the car got fixed, thats all that matters right?


just my 2¢

 

I agree dood, but if they said 'no you dont need an appointment, just show up' and thats what he did, thats certainly not the right way to start a client/business relationship even if he was understaffed.

my advice: make appointments.

 

I give alot of respect to Mike and Gruppe-S. I'm sure had there been anyway he could have gone out of his way to help you he would've, he's just that kind of guy. But sometimes staying til 2am isn't possible all the time.

--reid

 

my advice too! did you not read the post right above yours?
p.s. how do you put smilies in the text?

 

Being a former shop manager I can completely understand. If you call and schedule to have "A" looked at then show up at the shop wanting to have "A" and "B" done and the shop manager says "Hey, we had an appt. to look at "A", but we don't have time to look at "A" and "B" " is completely understandable.

I've only dealt with Gruppe-S on two occasions so I don't have much to go by, but I will tell you that there are 3 other "performance shops" that are closer to me that I've been to, and I will be driving my happy *** up to Gruppe any time I need something done that I feel too lazy or inept to do myself. I'll be paying them the third visit when my STI motor and tranny mounts come in.

 

I'll continue to goto Gruppe-S. Not only that, I consider some of those guys (Cal and Max) personal friends of mine. I can't see them screwing somebody over some petty **** like this. Heavy Dan, I think some of your posts in the classifieds are more shady than what Gruppe-S did to you that day.

 

Your all completely correct, we should have made an appointment. I have no idea why I didn't (I even took the call) we have a fairly comprehensive appointment booking system in place after all.

Heavy Dan - Sorry for any inconvenience this may have caused you.

Mike

 

yes but Mike also stated that he was originally coming in for a suspension noise (easy to check out) and once he got there he wanted them to work on stripped turbo bolts (much bigger PITA) not much you can do when you tell someone to come in for a small problem that turns out to be a much bigger problem that should be rescheduled to a day when you have more people and time on hand.

Im not trying to play down what happened Dan I know it must have been frustrating, but there was obviously more to the situation than you let on in your post, you probably should have taken that into consideration before you call a good shop F'ed up, just my .02

 

so, you had ONE bad experience and you'll never look for shop reccomendations again from i-club? Overreact much?

 

We are sorry about this and will continue to strive to make customer satisfaction our number 1 priority.

Regards,
Preston

 

oh i know huh? and he phoned about an easy problem and showed up with a different and difficult one? i have no sympathy for him now.

 

WOW... now that's ****ed up. I wish i could have had 40 minutes of work done on my car that day.

 

Um... i WAS first. I called 1 week in advance and was at the shop 1.5 hours early.

 

you think they could have r+r'd stripped turbo bolts in 40 min??

 

THey refused to do "A"... "A" was all i NEEDed