Just read a distubring article about verbal abuse levied by Americans against Indian call center emplyees. Instead of people taking democratic initiatives to push for more local labor, some have resorted to ugly and abusive measures to belittle people just like us but who happen to live in another continent.

The irony is, most of the call center employees in places like India are very well educated, with a preponderance holding a minimum of bachelor's degrees. Though they might speak with accents, they are probably twice as smart as the average person calling in with questions like "How do I turn on my computer?" and "Does this fax require paper?"

Link:

http://www.sfgate.com/cgi-bin/articl....DTL&type=tech


And we wonder why the rest of the world is really growing to dislike us! The simple fact is, outsourcing is an invention of capitalism, the very system we love and propogate.

 

Since when has customer service been a plethora of good attitudes? 99 times out of 100 you're calling because you're already frustrated due to your own technological barrier, or because your $1500 piece of hardware just took a dump on you. A piece of hardware you still don't consider to be cheap enough even though Dell has taken the initiative to direct your cries for help to an entirely different culture in order to make them cheaper.

Sure, a lot are from India and most of the people in the USA now know this. The fact that American jobs are being outsourced overseas adds to the already bitter state of mind some callers were already bringing to the table. Although I think it's shallow and something I'm incapable of doing, the fact it happens is a no brainier that lies in the hands of Dell and the rest of the conglomerates that continue to outsource. As much as it may suck, you can’t expect this not to happen. These companies must have expected this which is why most are schooled on accents as well. It comes with the territory....