Well you get what you pay for. My mom has yet to have a problem with her mercedes that wasn't fixed promptly and properly, no matter how many tries it took.

 

You don't need to shout profanity to have a conversation with me.

Have you talked to SOA in any case? Not all dealerships are the same. This holds true for other car manufacturers as well. I've had issues with certain Chevy and Mazda dealerships myself. However, I realized their performance in those situations did not reflect the overall customer service level of the manufacturers themselves (or other dealerships).

Did you give SOA a chance to resolve the problem you had with your particular dealer?

- Kean

 

Kean, my man... that's just how i am pay no attention and take no offense.

But the bottom line is a warranty is a warranty regardless of what you pay for in the end. If i hold my Mother's warranty and mine side to side they'll be exactly the same and both are a binding contract with written signature. am i right?

 

the price tag is one thing. i think we should look at the demographics of wrx ownership. some guys mod their cars to high-heaven, abuse it, and expect subaru to cover it.

if anything, guys who are abusing their wrx's are ruining it for the rest of us.

the premium service at the mercedes dealership is nice...but you pay a premium for that.

 

As I see it, you're having a problem with a particular dealer. I'm just pointing out that not all dealerships will provide the same level of service (or lack thereof). It's not isolated to just Subaru (sad but true). If you ever get screwed around like that again, I'd suggest taking the matter up with SOA. Don't let the dealer get away with it.

- Kean

 

You guys seem t be missing my point. Can you name 1 subaru dealer that'll give you the same service my mother got? doubt it.

The fact is she got that service from the same exact type of warranty. Same type of verbage/word usage, same yellow piece of carbon paper and same signature on the dotted line etc etc.

It's a shame SOA and DEALERS don't do the same.

Eric

 

I did want to add to this thread again --

Though it was difficult to get Subaru to agree to fix my seat, they called me today because they had received the parts I need. This repair is one they can only do during the week (M-F) so they offered to get me a rental at their expense. I didn't expect that and thought it was pretty good of them to do that.

So, while I too have been unhappy with their service, I do appreciate their offer on this and it makes me a much happier customer.

 

sigh. FOR THE PURPOSES OF THIS THREAD, AND THE INTENT OF THE ORIGINAL POST, WHETHER OR NOT THE REPAIRS WERE A SCAM OR YOU THINK IT WAS BS IS IRRELEVANT!!!!!!!!!

Jesus, people.

He is simply saying that he wishes Subaru provided better service than they do, and then used an example of EXCELLENT service that he experienced, which was provided by the Mercedes dealership. I agree with him that Subaru should provide better service than they do.

Have a read through the Maintenance and Warranty section, and though many of the cases in there are abuse, you'll see many instances of Subaru making it very difficult to receive warranty service for legitimate repairs.

 

I don't see how you could honestly think you would receive the same level of service your mom gets at her Mercedes dealership vs. Subaru. My brother has a 15 yr old Mercedes wagon. His dealership has given him a couple free repairs (no longer under warranty) for some small interior items that broke. Although I don't expect that level of service, I do expect warranty repairs to be performed whenever necessary (without a hassle). .......Irvine Subaru has come through for me every time in that respect. They've never turned me away or given me grief for any warranty item I had to have taken care of (as I said before). They've even been able to perform regular maintenance/installs in a timely fashion. Your issue(s) has to do with a particular dealership (not SOA).

- Kean

 

I actually think you're just lucky. Even before I bought my WRX I heard about how great Irvine was. I can't think of a single dealer in this area (I live in the same area as sisqocqk) that would provide anywhere near the same level of service as Irvine does. Like I said, browse the maint/warranty section - there are tons of people with claims that appear to be legitimate who are being denied warranty work and it's not fair.

I think the problem is with Subaru dealers in general, and you're just one of the fortunate few to have a really good dealer.

 

I don't know about dealerships in your location but there are several other Subaru dealers in So. CA that provide the same level of service (if not better).

Most of the denials I've read about have nothing to do with "floor mat anchors". They are usually about "abuse" issues dealing with the transmission or engine. .....and I take these claims with a grain of salt. Out of curiosity, I've caught several folks lying about their "abusive" past on these Subaru sites. I'm not saying everyone is a liar and nobody will ever have a problem getting legitimate warranty repairs taken care of. However, people need to realize that these forums are a small sampling of the entire Subaru community and the issue should be looked at with more objectivity.

Sisqocqk was making a general statement of "SOA's" service level. I merely pointed out that it seemed his problem had more to do with a particular dealership than with SOA's policy on warranty repairs/service. Unfortunately, the level of service can differ between dealerships and is not unique to just Subaru. I've had personal issues with certain Chevy & Mazda dealerships myself (my sister with Ford and my fiance with Honda). In each case it wasn't a problem with the manufacturer, but just the dealership we went to. If Sisqocqk's point was that he wished every dealer/manufacturer had a policy like Mercedes, then I agree. .......I wish that was the case as well.

- Kean

 

Subaru of Santa Cruz. By coincidence they also happen to service Mercedes at the same location.
It should not be rocket science that you will get better service from a Mercedes or Lexus dealership than you would from a Subaru or Honda dealership. The service is included in the cost of the car.

 

Yet another person misses the point. First of all you're actually buying a mercedes which is why it costs a lot I've driven a few and they're solid luxury cars and the fact they've been imported from germany with high demand is the fact they cost so much too.

If you look at the extended warranty there's no clause in it that states "It shouldn't be rocket science that we're going to **** you over and cut corners. To tell you the truth you should have bought a mercedes because we really don't have a parts division at all We're just putting more $$$ in our pockets while giving you a sense of false security... You're a complete tool now please bend over the finance table, drop your pants and SIGN HERE----->"

Therefore. if Im buying a POS car with a warranty exactly the same as the mercedes warranty (the only difference is the car name at the top of the paper) it SHOULDN'T MATTER! That warranty should be a legal bond with outstanding customer service regardless. If i break something under warranty then it should be fixed asap. I didn't set the price of the warranty, SOA did jackass so don't you think they'd follow through with it!?

Oh and BTW im sure a lot of you forgot that MOPAR is developing a Stg2 kit for the SRT4 that's completely carb/50state legal and completely under warranty if installed by the dealer. With that said, dodge is pretty much saying "buy a car for the same price as the WRX, go x2 FASTAR, run it into the ground as hard as you can then bring it back and we'll fix it without question"

Eric