I have a great story you would probably be interested in hearing about an extended warranty company. I would love to disclose the name, but i have to wait for a little bit to do that.
My rear differential was making a clicking noise this past Saturday, so i took it to the dealership Monday at 8AM. I have 52K miles on my car. Don't really race at all or try to abuse the car. Take care of it very well. The dealership diagnosed it as a differential problem. The extended warranty company had to make sure the part was defective, so they wanted me to pay for it to be taken apart and if it was covered they said they would "partially" pay for the taking apart of the differential. I called them and asked why "partially" and not fully, the guy on the phone said then pay for 2 hours (looked in contract, and it says they pay, nothing about 2 hours). I agreed, the dealership opened the differential and found wear, so the warranty company sent out an appraiser to take a look at it. I just received a call that the warranty company denied my claim because of the "performance modifications" i have on my vehicle. They said i have Boost control which adds torque, blow off valve (HKS), and cat-back exhaust (Blitz). Well i don't have the boost control (never had one). The *** that they thought was boost control goes to my amp that was professionally installed with a receipt. I called and told them this, and they spoke with an adjuster, put me on hold for ten minutes and when they got back on the phone, they said that it doesn't matter because any modification (he said Cat-back exhaust) would cancel the warranty. They said they canceled my extended warranty, and when i yelled at them, they said my $2K would be refunded, but I said that's ridiculous because now I can't get another extended warranty because it's past my 36K warranty. I'm furious and need some suggestions.
Let me know what you think about this, it's pretty funny to me how bad they are trying to screw me over. They don't have anything so they're planning to use the exhaust as a reason not to pay because the differential through the Dealer where my car is torn apart costs $1300 just for the part. Not to mention the rental car. There is no way that the torque increase that an exhaust makes would mess up the differential. If that was true then every car with an exhaust would not have warranty. I asked to speak with the supervisor and he never picked up, not even after 3 messages. I need some ideas, on how to fight back. thanks everyone for your responses.