Well I let my girlfriend borrow my 02 WRX when it was raining and some idiot hit it in a parking lot. Their insurance was going to pay for a new door and fender (how that guy hit a parked car that hard just awes me!). I purchased my car at a place called Franks Irvine Subaru. The Franks company owns alot of foreign car companies here in Orange County, including Mercedes, so I figured Franks Auto Collission in San Clemente, Ca was a good bet. When I was dropping the car off to get worked on there was a 1970's Corvette they were messing with right next to my car. They swung one of those huge doors and it landed on my WRX. I went out there to tell them to be careful but decided not to make a big deal out of it. This really gave me a bad feeling about the whole thing. Also I gave them my new STi hoodscoop for painting, but told them not to install it ( figured they would not do as good of a job as me). 2 weeks later I pick up my car. To my horror they gave me some extra bonuses. 6 new dings!!!!!!!!! One on the right rear door, 2 on the passenger door, 2 on the front fender, and one on the hood. On top of that Franks Auto Collision scratched my fender probably while installing the hoodscoop I told them not to do. They even "lost" my stock hoodscoop. Also I am missing a bold for the hoodscoop and a bolt for the fender.
All this in 2 weeks! I spoke to the manager and he said they would give me a good deal on paintless dent repair. Why do I want to spend more money for their carelessness? because I cannot prove the dings were professionally installed by them.

I've decided not to deal with them anymore and let the subject go. But I will spread the word, and hopefully noone will be subject to their neglect anymore.

By the way Franks Irvine Subaru is a good place with great people and the best service department. What a shame about their body shop.


Rudedog

 

Call SOA and complain - it helped me (or so I think) when Emich Subaru in Tucson, AZ failed to fix my Outback properly in 2000. They took three months to get the parts and did a lousy job after that. Subary sent me a 100$ coupon after I called them and complained about the whole thing, and then I got reimbursed by Emich for the repairs I had to make at another dealership in Washington a year after because of their inadequate workmanship.

 

well cool. My problem with this is that the body shop is owned by Franks and not Franks Irvine Subaru. Franks Irvine Subaru really is a good company. Franks Auto Collision sucks. Please give me some ideas.

Rudedog

 

I reported celebguy.

 

who is celebguy?

 

Exactly

He was spamming.

 

That's why before I turn my car to any shop, I always take digital photos around my car, so no bs later on.

 

The problem there is that digital photo's won't stand up in court as evidence if it goes that far because they can be altered with the aid of a computer.

 

what is spamming?