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Borla headers and broken welds

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Old 04-25-2003, 09:43 AM
  #16  
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I have Borla headers and cat-back system on my '99 RS and they work and sound awesome. They have been on there for over a year now and I have zero complaints. N/A you probably just got a bad set. As far as fitment I had no problems at all. My buddy and I put the whole system on in under 2 hours. I can tell you are not satisfied, but to anyone who is thinking about the Borla headers, I recommend them. My friend has an '02 WRX and he just put the MRT setup on. Yes, it is top quality heavy-duty stainless steel with nice welds, but the weight appears to be significantly heavier than the Borla system and I personally don't think it sounds as good as the Borla system.
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Old 04-25-2003, 10:46 PM
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WEll, actually if you wanted to have the ultimate in price versus performance, the Tech Works Engineering equal length header has got to be the way to go. After that you have to consider offerings from SYMS, JUN, HKS, and AQUA etc... as the "ultimate" AND most EXPENSIVE (but who really knows for sure if it is not more hype, than anything else, in that case?)
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Old 04-26-2003, 11:05 PM
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Borla has indeed been extremely good about backing their products and trying to maintain a presence in the community. The problem is, the Subaru apps just don't have very good quality control or something. The material is good, but they are either poorly engineered or poorly constructed. At some point, nearly everyone has had a crack or a leak. The good part is, Borla will either fix it, or in many cases, reimburse you to have it welded locally. Besides, for $300 and great sound, it's still not a bad deal.
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Old 04-28-2003, 12:53 PM
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Maybe adding a flex pipe with your new cat and solidly mounting your axle back will help.
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Old 05-10-2003, 08:27 AM
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Post Please cut it out!!

Originally posted by david borla
I want to be very clear about this. We will not stop until you have a product that you are satisfied with!!! However, It's up to you to contact us as we cannot contact you. Please give us a chance and call customer service. It's a free call!! 877-GO-BORLA. Ask for Richard or Gabriel.
Well, I for one know that this is a pile of BULLSH#* !!

I went to the Borla factory (as I live literally within 2.5 driving miles) when I first bought my Forester, and asked if they had headers for it. I was assured that they were taking delivery of a Subaru Forester test vehicle that week to fit them.

I called Borla about a month before I purchased the headers, and I believe I talked to a person named Alejandro(?). Because I had heard rumors of fitment issues, and I live so close to the factory, I decided to see if they would install them for me. He assured me that if I bought them from a Borla dealer, that he had someone from the factory that would install them.

Well, I called Renick Subaru, and confirmed with them that the headers they have would fit my Forester. They assured me that the sales representative that sold them a LARGE quantity of these indicated that it would fit ANY 2.5 liter engine of the Impreza/Legacy platforms. The Forester is an Impreza with different body panels attached. The engine layout the exhaust setup, and all fitment are EXACTLY the same.

Well, I went to have the headers installed at a local muffler shop, assuming (which made an a$$ of Borla and me) that they were bolt-on. They weren't.

I went back to Borla, looking to have them make good on the promise to install these headers. The person who I originally spoke to doesn't seem to be there anymore.....(maybe he was making promises Borla can't keep). I was told that they NEVER designed ANY headers for the Forester platform, they would not even look at my car, and would do NOTHING for me!!

I went in person and got the same RUDE A$$HOLE who basically told me the same thing in person with the attitude of....."Didn't you F***ing get it when I told you on the phone??"

"We don't ever do custom work here, and we never said it would fit a Forester. If you do anything to modify the headers, it will void the warranty." To his credit, he finally spat out a name of a custom race shop in the Valley, whose number he didn't have, but he'd call me with it, that does custom work. He never called back with the number, but I got it from 411.

The only thing that needed to be done is to dent the one header pipe by about 1/4" to clear the oil cooler on the engine. I was willing and able to pay a couple hundred bucks to see this done right, by the factory, and maybe the warranty would be there.

Well, now I'm getting rid of these. Does nothing but add noise, and there are obviously no performance gains to be had!!

If you wish to respond, David Borla, you can PM me, and I'll send you my phone #'s, and since I'm local, I can come in.

To the rest of you, I just want to let you know how they do business. Make your own judgement!!

Last edited by Roo; 05-10-2003 at 08:44 AM.
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Old 05-10-2003, 08:57 AM
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To be honest Roo, this is the first instance I've heard of a problem with the company rather than the product. I've never once seen the Forester listed as an application of he headers, even though in theory they should work. As far as few power gains... well, yeah. Nobody said they're worth X horsepower. Dyno will probably show about 4-6 at the wheels strictly from the headers. It seems more like you were the victim of a disgruntled (or desperate) employee. Also, I've never heard of any manufacturer that was willing to do custom work.
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Old 05-10-2003, 09:27 AM
  #26  
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Well, to simplify.....

Here are the main issues I have with Borla.

1. When I first contacted them, they assured me they were just in the final stages of fitment on a Forester. I offered to let them use mine (thinking I might get a discount on them??), and they told me they were taking delivery within the week on a dealer supplied Forester.

2. They mis-inform the Dealer to sell more product. The Forester platform is basically the Impreza platform with a couple of really minor differences (excluding body style). I figured in the year and a couple of months that I had waited (from #1), that they would have ironed out any fitment issues, etc., and when they assure the dealer that it fits xxx, that indeed it will.

3. Customer service sucks, and company does not back up promises made by employees. The person (Alejandro?) that I talked to assured me that they would install these headers, and most likely it would be installed by a tech in the R&D department, so that any fitment issues that I was concerned with would be able to be resolved quickly.

4. Attitude adjustments are needed at that company. When someone calls, is local, and is willing to come in, pay pretty good money ($200-$300) to get this installed (only costs $295), and am told to go pound sand (in different words, but attitude, and "I told you on the phone........") really goes a long way towards bad customer relations.

If I were them, I would have gone ahead, installed them, charged me a couple hundred, and learned something from the install that they could use to make more money. It would have had me singing their praises, how they went out of their way, etc., and I would have recommended them to anyone who asked. As it is, I would recommend these to hmm.....no one.

I was the guinea pig for several Forester owners who were looking to see how these worked in order to see if it would suit them. I have since told most of them how Borla does business, and hopefully they will follow my advice, and look elsewhere for performance headers.

I'm sure I'll never hear from 'David Borla' or anyone else from this company, other than maybe an attorney telling me to cease and desist slandering them. BTW, I'm not slandering, just telling the facts the way that they happened.

-Gregory
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