EQ Tuning built 2007 STI

Thread Tools
 
Search this Thread
 
Old 06-04-2012, 11:44 AM
  #16  
iClub Silver Vendor
iTrader: (12)
 
EQ Tuning's Avatar
 
Join Date: Mar 2003
Location: 631 Railroad Ave. Fairfield, CA
Posts: 8,228
Car Info: A Laptop
Originally Posted by stupidchicken03
No word from Chris or EQ??



If its fixed under warranty and the customer doesnt have to pay, does that mean it will take 4+ weeks to get it back?
Sorry but I wasn't checking this thread regularly.

The engine was broken down, inspected, and re-assembled within 2 weeks of the car arriving here. Unfortunately when it was fired up again, it was still having random inconsistent miss-fire issues localized to one cylinder. After some diagnostics, we tracked the issue down to the injector on that cylinder. At this point everything started making much more sense as the head gasket failure was also on that specific cylinder. Like I said previously, we have never before had a single head gasket failure on any engine we've built so we were all stumped as to the cause of this failure until we discovered the failing injector.

Basically this injector was getting progressively worse and flowing progressively less fuel. This caused extremely high combustion and exhaust temperatures in this cylinder which took out the head gasket and significantly warped the head and the block. If the car was running on 91 octane, I would imagine the issue would have been caught sooner as 91 is much more sensitive to a/f swings. E85 can mask issues like this because it can run extremely lean without causing knock and pulling timing. The car will appear to run fine until the excessive heat starts causing damage like this. The progressive nature of the failure also made it difficult for the customer to identify in time.

FYI, these were one of the early sets of Deatschwerks 1300's that have sadly proven to be very unreliable over the past few years. The injectors are now at Deatschwerks getting inspected. We are waiting on word from them to see what they will do in terms of replacing the injectors as well as helping cover the costs of this work. I'm very curious to see what their position is on this situation since it was their part that was directly responsible for the damage. That being said, I honestly don't expect them to take any real monetary responsibility outside of warrantying their own part. Sadly that's how the aftermarket world tends to work and in the end the individual is always taking some responsibility and risk for using aftermarket parts.

I'll keep this updated as we get more info back from Deatschwerks.

Thanks
-- Ed
EQ Tuning is offline  
Old 06-04-2012, 11:51 AM
  #17  
iClub Silver Vendor
iTrader: (12)
 
EQ Tuning's Avatar
 
Join Date: Mar 2003
Location: 631 Railroad Ave. Fairfield, CA
Posts: 8,228
Car Info: A Laptop
Originally Posted by Brfatal
That's great to hear. 90% of shops will tell you to bugger off even when it's clearly an problem with the build, including many of the "big" name shops. I wish my motors had been built by you guys.
Whenever our customers have any issues, we always first assume that we may have done something wrong. We then go through our own work, try to identify any possible issues, and rule out anything we may have done wrong. Only then will we go looking for other possible issues that did not have to do with what we did directly. This is sometimes a painful process but this has always been my approach at engineering. You always have to check your work and prove to yourself that you did not do anything wrong before pointing fingers at other possible issues.

4+ weeks is a very fast build, from experience. I've had 2 engines take 6 or 7 weeks, one 8 months, one 4 weeks, and the most recent one a few days over 1 year.

I'm assuming this tune was done on meth as well?
I believe 4 weeks is a pretty reasonable time for a quality built engine from scratch. Considering machine shop times and delays, dealer parts, and potential delays, etc, 4 weeks is not bad at all. That being said, we've always been striving to improve our efficiency and we have been able to get the more basic builds down to about 2 weeks. This is as fast as I'm personally willing to push these builds without taking any shortcuts and keeping quality control at a premium.

There was no meth on this car... just E85.

Thanks
-- Ed
EQ Tuning is offline  
Old 06-04-2012, 12:03 PM
  #18  
Technical Know-It-All
 
Brfatal's Avatar
 
Join Date: Oct 2003
Location: Sterling, VA
Posts: 2,123
Car Info: '02 WRX + '15 WRX
Originally Posted by EQ Tuning
Whenever our customers have any issues, we always first assume that we may have done something wrong. We then go through our own work, try to identify any possible issues, and rule out anything we may have done wrong. Only then will we go looking for other possible issues that did not have to do with what we did directly. This is sometimes a painful process but this has always been my approach at engineering. You always have to check your work and prove to yourself that you did not do anything wrong before pointing fingers at other possible issues.
I'm just speaking from experience. I've had 3 low mileage motors fail due to the engine build or from the builder's tune. 2 engines were built with the wrong clearances/torque specs and on another I knocked so bad on the tune that the very 1st time I floored it I threw a rod on a 1,200 mile engine. None of the 3 shops warrantied their work, and one of them is the single most "respected" shop in the Subaru tuning business.

My meth comment was because the numbers on this car are very high for what's on it.

Last edited by Brfatal; 06-04-2012 at 12:06 PM.
Brfatal is offline  
Old 07-25-2012, 11:26 AM
  #19  
Churro Aficionado
iTrader: (38)
 
stupidchicken03's Avatar
 
Join Date: Feb 2008
Location: IG - @thomas.teammoist
Posts: 54,632
Car Info: IG - @TEAMMOISTOFFICIAL
So any updates on new injectors? Customer have to pay for the rebuild under warranty?
stupidchicken03 is offline  
Old 08-01-2012, 10:45 AM
  #20  
Registered User
Thread Starter
iTrader: (2)
 
2fst4chp's Avatar
 
Join Date: Feb 2011
Location: Bay Area
Posts: 172
Car Info: 2005 STI
sold to carmax
2fst4chp is offline  
Old 08-01-2012, 01:03 PM
  #21  
Churro Aficionado
iTrader: (38)
 
stupidchicken03's Avatar
 
Join Date: Feb 2008
Location: IG - @thomas.teammoist
Posts: 54,632
Car Info: IG - @TEAMMOISTOFFICIAL
Nothing new happened with EQ? Did they charge you for the rebuild?
stupidchicken03 is offline  
Old 08-01-2012, 02:24 PM
  #22  
iClub Silver Vendor
iTrader: (12)
 
EQ Tuning's Avatar
 
Join Date: Mar 2003
Location: 631 Railroad Ave. Fairfield, CA
Posts: 8,228
Car Info: A Laptop
Originally Posted by stupidchicken03
Nothing new happened with EQ? Did they charge you for the rebuild?
The customer did not pay a cent for the rebuild. Deatschwerks gave him a refund for his injectors and a new set of injectors and gave us a credit for some of the expenses we incurred. We ended up eating the rest even though it was not our work or product that directly caused the failure.

Thanks
-- Ed

Last edited by EQ Tuning; 08-01-2012 at 02:29 PM.
EQ Tuning is offline  
Old 08-01-2012, 03:46 PM
  #23  
Registered User
 
DDriven's Avatar
 
Join Date: Jul 2012
Location: Sactown
Posts: 7
Car Info: 2005 Subaru Wrx Sti
Originally Posted by EQ Tuning
The customer did not pay a cent for the rebuild. Deatschwerks gave him a refund for his injectors and a new set of injectors and gave us a credit for some of the expenses we incurred. We ended up eating the rest even though it was not our work or product that directly caused the failure.

Thanks
-- Ed
When My engine is blown, I will be calling to have it rebuilt, It is my DD right now, but what I can see as customer service is absolutely incredible and just reading this one post makes me want to go to you. Keep up the great job, I'm going to dm you with a question on a protune. =D
DDriven is offline  
Old 08-01-2012, 04:23 PM
  #24  
Churro Aficionado
iTrader: (38)
 
stupidchicken03's Avatar
 
Join Date: Feb 2008
Location: IG - @thomas.teammoist
Posts: 54,632
Car Info: IG - @TEAMMOISTOFFICIAL
Originally Posted by EQ Tuning
The customer did not pay a cent for the rebuild. Deatschwerks gave him a refund for his injectors and a new set of injectors and gave us a credit for some of the expenses we incurred. We ended up eating the rest even though it was not our work or product that directly caused the failure.

Thanks
-- Ed
I heard the OP had to show up with the police to get his car back?
stupidchicken03 is offline  
Old 08-01-2012, 04:53 PM
  #25  
iClub Silver Vendor
iTrader: (12)
 
EQ Tuning's Avatar
 
Join Date: Mar 2003
Location: 631 Railroad Ave. Fairfield, CA
Posts: 8,228
Car Info: A Laptop
Originally Posted by stupidchicken03
I heard the OP had to show up with the police to get his car back?
I'm not sure if/why he showed up with the police as I wasn't personally here when he picked it up.

For the record, the OP was not happy about the situation and still placed blame on us even after Deatschwerks admitted to a possible issue with their injector, agreed with our testing procedure and results, and provided the refund for him. Considering the situation, the OP was asked to cover the machine shop labor and parts at our cost, but refused to do so. The car was released to him and we ate the losses.

Sadly there is only so much we can do to make some people happy and some people will never take responsibility for their own actions and/or mistakes. Like I have said previously, we stand behind our work and products 100%, but cannot be responsible for damage caused by 3rd party products and/or negligence on the part of the customer.

Did you also hear that the OP reported intermittent cold start and idle miss-fires approximately 6 months before the failure and was told that it was likely an injector issue and to either bring the car in immediately or send the injectors in for inspection? He decided to ignore this warning and eventually the injector got worse and caused the failure. If he had followed my recommendation, the issue would have been exposed much sooner and the engine could have been saved. Instead he continued to drive and track the car until it really let go.

Thanks
-- Ed

Last edited by EQ Tuning; 08-01-2012 at 04:56 PM.
EQ Tuning is offline  
Old 08-01-2012, 05:37 PM
  #26  
Registered User
Thread Starter
iTrader: (2)
 
2fst4chp's Avatar
 
Join Date: Feb 2011
Location: Bay Area
Posts: 172
Car Info: 2005 STI
Originally Posted by EQ Tuning
I'm not sure if/why he showed up with the police as I wasn't personally here when he picked it up.

For the record, the OP was not happy about the situation and still placed blame on us even after Deatschwerks admitted to a possible issue with their injector, agreed with our testing procedure and results, and provided the refund for him. Considering the situation, the OP was asked to cover the machine shop labor and parts at our cost, but refused to do so. The car was released to him and we ate the losses.

Sadly there is only so much we can do to make some people happy and some people will never take responsibility for their own actions and/or mistakes. Like I have said previously, we stand behind our work and products 100%, but cannot be responsible for damage caused by 3rd party products and/or negligence on the part of the customer.

Did you also hear that the OP reported intermittent cold start and idle miss-fires approximately 6 months before the failure and was told that it was likely an injector issue and to either bring the car in immediately or send the injectors in for inspection? He decided to ignore this warning and eventually the injector got worse and caused the failure. If he had followed my recommendation, the issue would have been exposed much sooner and the engine could have been saved. Instead he continued to drive and track the car until it really let go.

Thanks
-- Ed
I was really trying not to bring anything up over i-club..

I had idle issues since the first tune and had a total of three different tunes since the motor was built.
My car first started over heating due to the head gasket on 1/12/12..the last time ed had it on his dyno tuning it was 12/28/11. correct me if im wrong but thats about two weeks..

Its also kinda funny that my really good friend came with me and had his 05 sti tuned on the same day juat a bit before mine. He also suffered a blown head gasket not to much long after me.

I can go into a lot greater detail of all the issues ive had with this car. ask anyone that comes to the sac i-club meets about my sti. Its kind of a joke that i had one of the fastest cars that came to the meets and yet it never ran 100%
2fst4chp is offline  
Old 08-01-2012, 05:41 PM
  #27  
Churro Aficionado
iTrader: (38)
 
stupidchicken03's Avatar
 
Join Date: Feb 2008
Location: IG - @thomas.teammoist
Posts: 54,632
Car Info: IG - @TEAMMOISTOFFICIAL
Originally Posted by 2fst4chp
I was really trying not to bring anything up over i-club..

I had idle issues since the first tune and had a total of three different tunes since the motor was built.
My car first started over heating due to the head gasket on 1/12/12..the last time ed had it on his dyno tuning it was 12/28/11. correct me if im wrong but thats about two weeks..

Its also kinda funny that my really good friend came with me and had his 05 sti tuned on the same day juat a bit before mine. He also suffered a blown head gasket not to much long after me.

I can go into a lot greater detail of all the issues ive had with this car. ask anyone that comes to the sac i-club meets about my sti. Its kind of a joke that i had one of the fastest cars that came to the meets and yet it never ran 100%
Another head gasket failure out of EQ when Ed was claiming they have never had one? haha wow

but why not bring it up? Thats the point of the community and the boards, share information with personal experiences from shops. Some have seen what Ed has said in this thread and are "sold" on his services.. but when the car(s) is/are having problems, well shouldnt they know that too?
stupidchicken03 is offline  
Old 08-01-2012, 05:52 PM
  #28  
Registered User
Thread Starter
iTrader: (2)
 
2fst4chp's Avatar
 
Join Date: Feb 2011
Location: Bay Area
Posts: 172
Car Info: 2005 STI
One of my favorite parts is that i was given the car back the last time with a badly warped cylinder #3 yet on the 4k invoice i received it showed that I was charged for blueprinting of the motor. Last time i checked that should have meant that every part of that motor should have been gone through and checked to make sure everything was perfect.
2fst4chp is offline  
Old 08-01-2012, 06:05 PM
  #29  
Registered User
Thread Starter
iTrader: (2)
 
2fst4chp's Avatar
 
Join Date: Feb 2011
Location: Bay Area
Posts: 172
Car Info: 2005 STI
Originally Posted by stupidchicken03
Another head gasket failure out of EQ when Ed was claiming they have never had one? haha wow

but why not bring it up? Thats the point of the community and the boards, share information with personal experiences from shops. Some have seen what Ed has said in this thread and are "sold" on his services.. but when the car(s) is/are having problems, well shouldnt they know that too?

He says he never had a head gasket blow on motors hes built. Joe's car had a sotck block with just over 40k miles on it.
2fst4chp is offline  
Old 08-01-2012, 06:59 PM
  #30  
Registered User
 
SeaOfGreen's Avatar
 
Join Date: Sep 2010
Location: Sonoma County
Posts: 972
Car Info: 2004 WW Evo RS
Originally Posted by stupidchicken03
Its not like it was a fresh build.. the motor had issues and it was brought back. Should be checked out disassembled/reassembled as needed. Why would that take over a month? And im going off a month from when i heard about it.. i dont know how long the car was down before then too
Why do you care so much? Seems your just stirring up some drama!
SeaOfGreen is offline  


Quick Reply: EQ Tuning built 2007 STI



All times are GMT -7. The time now is 01:37 PM.


Top

© 2024 MH Sub I, LLC dba Internet Brands



When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.