Let me first start off by saying I’m a picky person, and I do quality assurance (QA) for a living in the Silicon Valley. I know a fair amount about cars, etc. and a lot about customer service and genuine people/actions.

Now let me start, this is by far the best and most amazing car mechanic/shop that I have ever been to by a looooong shot. I’ve been to most the local shops in the Bay Area and they just don’t hold a candle to the service/information/work that LIC provides. They did a crapload of suspension, clutch, a couple other things/small repairs. The guys stayed extra late for me to pick up my car because I was coming from so far, and they were happy to do it! They also worked on my car way past 9-5. The mechanic stuck around when I picked up my car and totally blew me away. A lot of places I guess will keep the mechanic around, but they also hide and never want questions or to talk to you (almost acting guilty or just like they plain don’t want to talk to you), but at LIC the mechanic was happy to see me, was a very nice guy and chatted it up with me. Then he told me he hoped I enjoyed my car and he was going home (most likely he was staying late waiting for me to pick up my ride). Also the contact back and forth I got from LIC was truly amazing. They found a couple problems on my car I didn’t ask them to look for or mention, and then on top of it fixed them at awesome pricing. I could tell they truly checked out my car because I asked them to look at a couple things like the exhaust etc…, not only did they provide me with tons of answers to my questions about what they observed, but found those other issues that were completely unrelated and in a completely different area of the car (meaning they went out of their way to check out areas of my car I didn't even ask for or pay for). They recommended a clutch for me, I’m picky as I said and commute but don’t want a pos clutch. The kit I got is amazing, and exactly what I wanted pedal feel wise, and it holds a good am. of power!
Honestly their attitude is, how can we do every single thing to get the customers needs met/ make him feel comfortable, and to make sure the car is what he wants and he feels good about it. And they do a flawless job, they have a mutli camera system in their shop with sound streaming online, so you can literally watch your car being worked on, see what has been completed (thanks to list on the page that is updated as they finish tasks on your car). They have a live chat and are always there to talk to you. They kept my car inside without me asking. As I said, This was the most amazing experience with car work I’ve ever had, it more than exceeded my expectations by a huge margin. Thanks so much you guys, my car is awesome, you guys kick rock!

 

...breathe.

 

lic is great for more than just BJ's? thats good news since they will be doing my sti shortblock swap hehe.

glad to hear you enjoyed them.. everyone who has ever used LIC loves em.. plain and simple.

 

nothing but love for LIC.

 

+1 bandwagon, one of the best in the buisness IMO!

 

i think they need a wall to graffiti on...like...kylemtncruz wuz here...type thing.

Mbasile drove from monterey to get his 5mt, i thought i came far from santa cruz

 

yep my ride is driving amazing.

 

lol thats way too long of a paragraph to read but werd +1 for lic

 

$100 a certain person at LIC will read the whole thing LOL