domino, I had the same issue when I got DSL for my new house. I had the same problem with them asking me to authorize the charge if it's not their fault. I insisted that provide me with more technical people because I didn't want that charge. they couldn't.

so I busted out the phone equipment to make sure that my internal wiring is good and checked at the MPO. called them back and told them to send their F*ing tech out. when the guy came out, he told me the truth.

he said that 7/10 times, the provisioning is never done but it is noted that it is done. then he had to call them (he still had to wait 20 mins) to connect. told them basically that no did anything for my line. only reason why he told me this is because I was technical enough to understand what he was saying. he also eluded to that the techs at the 800 number are a bunch of dumbasses. he made another call after getting some work number and said that it would be working within a few hours. and in about an hour it started working.

good luck.

 

when you talk to a service person ask their names and company user ID.

If you like them you can call back and request them. If you hate them you can call back. Escalate to a manager and file a report.

The word escalate often gets things going in your direction. Just inform the service person that ther is a problem. You will not pay the fee and you need to be escalated to someone that knows what they are talking about and has the authority to authorize a no charge visit.

You guys are right...it's rediculous.

I used to live in the huge mansion type of place....that rented rooms out. My phone goes down so I talk to some of the other people. Turns out that 7 people's phones were out and had been for up to a week and no one had come out to fix them. I called on a friday. Had it escalated. Made it very clear that this needed to be fixed and the line damage was a hazard to the house...freakin cable snapped and was hanging all over everything about to rip parts of the house off.

They were out there on a sat. morning repairing every line.

If the person tells you they are not allowed to give out that information just tell them to pass you on to their manager at that point.

These service people often know absolutely nothing. They just have this manual in front of them and they flip pages. They get a couple weeks training if they're lucky.

DOMINO>.....make sure that you are not charged a cancelation fee. If you terminate a contract you get shafted...can't remember but I think it's like $150 if you haven't run the full length of the contract. If you get through to a manager and explain to them how unhappy you have been. How many times you've called for troubles..etc...etc.. explain that they are obligated by law to release you from the contract for unsatisfactroy service.

Good luck...believe me I hate this company more than you guys do...enough that I work here and the only SBC product I use at home is Cingular cell service and that's not gonna be much longer.

 

you think???

I didn't have an ounce of sympathy for the Safeway/Albertson's strike, and it leads me to be skeptical of your claims as well..

I've owned two businesses so far, and I have over seven years of experience in business management.

You'd be suprised at how much companies pay to provide medical benefits to their employees. I don't see how fair it is that only one side should have to handle the extra burden. Doctors are get paid less (I should know, my father is one), employees and employers alike get charged more, while HMO's make more money.

A good friend of mine is an Account Executive at a computer consulting company, and he will be providing many temporary employees to SBC in the event of a strike, people that actually want to work...I wish him the best in his efforts.

I place the responsibility on my shoulders to handle my employment issues, and I think more people should as well. How could I trust people as corrupt as Union Officials to represent me??? I'd rather hire my own attorney...

Unions used to have a purpose, but that purpose has long been erroded as so much progress has been made in regards to employer/employee relations.

David

 

no simpathy....you trying to lecture me?

you have no freaking clue. I hope I'm picking up mixed signals from you cause if you are trying to lecture me on my employment issues and my support I step down. I don't give a **** how many businesses you've owned. SBC executives are money hungry selfish bastards. I don't need a union rep to tell me that. I can read it in our financials myself.

as for me. I don't support the union. I am forced to pay dues because they have control of my position. Every year I send a letter based on the Beck's decision and I ask for my portion of money back. Something like 17% but hey it's something to show I don't support them. I am not a member.

But in this situation I have read both sides and kept a close eye. You have to shuffle through the stacks of crap that both sides throw at you to attept to gather what is really happening. I could care less about paying for my healthcare. I personally think I should be. If it means I keep good benefits and can take care of myself and my family when needed then so be it. I'll pay my share.
But what I don't support is them taking away retired people's benefits...raising thier rates..etc.

These people put in 25-35 years of their life. Retired with a promise of a certain level of benefits. They can not go back to work to get better health care or more money..etc. Taking their benefits away is bull crap. Me...I can go get another job. Start my own business..which I am considering. But they can't do a damn thing but get stepped on.

SBC's tactics are rediculous. They promise one thing they when they are given a tiny bit of space they take it back? screw them.

And as for not feeling sorry for safeway. Screw you man. There are tons and tons of people that get mixed in with this corporate/union ego bull****. Tons and tons of people that don't necessarily support one side or another but can do nothing to stop it. Take for example my room mates sister and my cousing...both of them got caught up with that. Neither supported it. My room mates sister got into a ton of financial strain and they laughed at her when she asked for help. Union laughed at her. Both sides contributed to that mess. Just like both sides are contributing to this one. Yeah I'd love to have my own lawyer and deal with my own well being but not everyone is so lucky. Maybe you should have some compassion.

be as skeptical as you choose.

I realize how much SBC picks up on medical.

I am not stupid. I do not just buy into what either side is saying. I actually agree with your statements on the purpose of the union and it's former purpose.

I take offense that you would assume that I am neive enough to just buy into it.

All I was trying to do was let people know what's going on so they can be aware of the effect on their services and products. And point them in directions on how to be better helped.

man I can't tell you how pissed I am at the attitude I am picking up in your email. Statements like....people that actually want to work. You are making assumptions about me that you have no grounds to stand on. You think I don't want to work? You think they are gonna pay me to not work? Come on. First 2 weeks we get no money. Next two seeks $200 a week. Every week after that $300. So for the first month I get $400 minus taxes. That doesn't even pay my car payment. I don't want this strike. I'd much rather work and use my saving for what I saved it for.

I really really hope I am reading you wrong and making my own mistaken assumptions. If I am not then please PM me. We can take care of this off the main boards.

As for this thread. I am sorry. All I was trying to do was give you guys a heads. Let you know how to get taken care of. And be aware that your services might be effected.

Beyond that....go ahead and lock this one up and toss it in the dumpster. It's not that important to me to be getting flack over it.

 

that is good to know! Thanks!

 

Where can I find more info on this?

 

damn, i was going to sign up for SBC DSL next monday but now im having second thoughts. I currently have AOL DSL by SBC. I D/L @ around 40 Kbs. Kinda slow huh?

 

My wife was working at PacBell when SBC bought them . . . fun times . . . she left pretty soon after that.

Maybe a tangent, but why your SBC DSL support was so bad and will only get worse -- they outsource the support to other comapnies, like the one my father-in-law works for. It's a general tech-support company SBC contracts for DSL support. He has a lot of experience and does training for them, but most of the people they hire don't, many have never used a computer before (no, really). The company pays them barely more than minimum wage, but that's too much so they are moving all their call centers to the Phillipines -- they asked him to go over an train his replacement. He's being laid off (and the US call center closed) next month.

 

Typical, I swear this is going to be the fate of all of us. I heard on NPR the other day, I think it was a Nielsen report that predicted 580,000 tech related jobs will be leaving the US over the next year.

Intersting enough though, my company (a call center) is going to be taking a lot of the SBC calls since the employees are going on strike. So far it seems like too much trouble though. I would expect service to be worse, if anything.

j

 

iBlueVirus....

I'll talk to my girl friends dad about that. They had an issue with a cell company...can't remember which but they got horrible service and they got out of their contracts after less than 2 months.
I'll do some searching myself. I'm sure nobody at my company is gonna give up that info if it's accurate. Besides..>>i have to get all my crap together today...gonna be a hectic day.

I'll see what I can come up with.

 

OneManArmy, thanks a lot and take your time! BTW, I am sure it was AT&T that they were having problem with. I know I can't speak for everyone, but all the people I know with AT&T were/are having problemSSSSSSS, including my sister. And I am not just talking about wireless, it's local and long distance as well.

 

AT&T wireless just got a huge chunk purchased by Cingular. Hopefully they will both improve but who knows.

Yeah it was either AT&T wireless or sprint...can't remember which.