'02-'03 Impreza Wagon Tailgate Strut Recall
06-06-2008, 07:29 PM
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Location: San Jose, CA
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Car Info: '02 WRX Wagon and a '04 Miata
'02-'03 Impreza Wagon Tailgate Strut Recall
Got this email from my.subaru today. Anyone else heard about it?
Dear Subaru Owner:
Subaru of America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2002 and 2003 model year Subaru Impreza station wagons.
Subaru has determined that your vehicle may have been manufactured with tailgate stays (also known as tailgate struts) that were inadequately tightened during production. The left and right tailgate stays are designed to support the tailgate when it is placed in an upright position. Each is connected to the tailgate by means of a stud bolt that is attached directly to a welded nut located within the tailgate. If one or both of the stud bolts were inadequately tightened, the loose stud bolt may put unintended stress at the area around the welded nut. Over time and after repeated tailgate operation (opening and closing), this condition could result in the welded nut, along with the tailgate stay, separating and detaching from the tailgate causing the tailgate to close unexpectedly.
You should immediately contact your Subaru dealer for an appointment to have the tailgate stay mounting hardware inspected, and if necessary, repaired at no cost to you.
The actual time to inspect the tailgate stay mounting hardware is approximately 10 minutes. It may take an additional 45 minutes if the tailgate stays and related hardware require replacement. However, it may be necessary to leave your vehicle the full day of your scheduled appointment to allow your dealer flexibility in scheduling.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru dealer you can access our website at www.subaru.com and select "Find a Dealer". Or, you may call us at 1-800-SUBARU3 (1-800-782-2783) during normal business hours for assistance.
Continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle's proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Subaru of America, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2002 and 2003 model year Subaru Impreza station wagons.
Subaru has determined that your vehicle may have been manufactured with tailgate stays (also known as tailgate struts) that were inadequately tightened during production. The left and right tailgate stays are designed to support the tailgate when it is placed in an upright position. Each is connected to the tailgate by means of a stud bolt that is attached directly to a welded nut located within the tailgate. If one or both of the stud bolts were inadequately tightened, the loose stud bolt may put unintended stress at the area around the welded nut. Over time and after repeated tailgate operation (opening and closing), this condition could result in the welded nut, along with the tailgate stay, separating and detaching from the tailgate causing the tailgate to close unexpectedly.
You should immediately contact your Subaru dealer for an appointment to have the tailgate stay mounting hardware inspected, and if necessary, repaired at no cost to you.
The actual time to inspect the tailgate stay mounting hardware is approximately 10 minutes. It may take an additional 45 minutes if the tailgate stays and related hardware require replacement. However, it may be necessary to leave your vehicle the full day of your scheduled appointment to allow your dealer flexibility in scheduling.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru dealer you can access our website at www.subaru.com and select "Find a Dealer". Or, you may call us at 1-800-SUBARU3 (1-800-782-2783) during normal business hours for assistance.
Continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle's proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
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