bob baker subaru, el cajon (long)
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From: riverside california
Car Info: on going project 95 four door gc8
bob baker subaru, el cajon (long)
Me and my fiance recently purchased a '01 rs from bob baker subaru in el cajon CA. I found the car by chance, while i called for a used wrx they had. after speaking with a salesman about the car he sent me pics, and took some information, so he could give me a rough estimate of our interest rate and payment, because i live about 100 miles north of el cajon. i showed the pictures to my fiance and decided to make the drive down. everything was fine, the car was in great condition and we met with the finance lady to ink something up.
they ran our credit, and wrote up a contract for 7.9%, and made us aware that this rate was not set in stone but did tell us they were 90% sure we would get 7.9% and positive we could get 8.9%.
the next day my fiance and i visit our insurance broker and set everything up. the car is her commuter to and from work (about a 90 mile round trip) and she has no complaints. no word from the dealer by thursday and i have left at least 2 voicemails with no response. i do however contact the finance department that day and they say no word from banks.
friday, on my way home from work i get a phone call from the finance department. she tells me the length of the loan had to be decreased and we would need to come in to sign the new agreement, i then ask what the payments would be... she tells me the payment is now substantially higher, do to the interest rate being 16.99%.
this was obviously bad news and i couldnt understand how it could be so much higher than they had said we could expect. i asked her if she had exercised every option to which she said she had. the conversation continued and she had said we should look for a co signer. I AGAIN asked her if she had tried absolutely everything to get the payments nearer to what we were told they would be and she again told me she had done all she could do.
I am very dissapionted and dreading breaking the news that we would have to take the car back. my only option being a co signer, i call my father and talk him into co signing for us. something i really didnt want to do.
30 minutes later the finance department calls me back and, informs me that she has found a much better rate by financing through subaru.... this would have been good news, had i not asked her twice already if all options had been examined, which would have saved me and my father a headache(my father is a 69 year old retiree). we decide to have a co signer any way since we had already gone to the hassle of getting him an application by fax, and he had already gonr to the hassle of ok'ing it with his wife.
he faxes it to the dealership on saturday morning and recieves conformation that it was delivered. i speek with the finance department later that day and i am told they have recieved the fax, even speak about how my father and i have the same name. i am told i should here from them tuesday or wendsday.
tuesday i call to check the status and they inform me they never recieved the credit app. my father had faxed... so after grossly underestimating my interest rate, which alone would be understandable, they then lose my fathers credit app. after telling me it was there and claim they never recieved it at all.
i speak with the sales manager about the entire situation, and explain to him we would have never drove all the way down there had we been given a more realistic idea of what are interest rate and payments would be. he then tells me that his staff would have never told me they were positive about an interest rate, basically calling me a liar. he also tells me he will personally run a report on his fax machine to find out if they had recieved the app. or not.
well we decided to take the rate from subaru, without a co signer and are currently waiting on final word from that. still no word on the fax report.... sorry for such a long post and thank you for dealing with my horrible writing skills....
they ran our credit, and wrote up a contract for 7.9%, and made us aware that this rate was not set in stone but did tell us they were 90% sure we would get 7.9% and positive we could get 8.9%.
the next day my fiance and i visit our insurance broker and set everything up. the car is her commuter to and from work (about a 90 mile round trip) and she has no complaints. no word from the dealer by thursday and i have left at least 2 voicemails with no response. i do however contact the finance department that day and they say no word from banks.
friday, on my way home from work i get a phone call from the finance department. she tells me the length of the loan had to be decreased and we would need to come in to sign the new agreement, i then ask what the payments would be... she tells me the payment is now substantially higher, do to the interest rate being 16.99%.
this was obviously bad news and i couldnt understand how it could be so much higher than they had said we could expect. i asked her if she had exercised every option to which she said she had. the conversation continued and she had said we should look for a co signer. I AGAIN asked her if she had tried absolutely everything to get the payments nearer to what we were told they would be and she again told me she had done all she could do.
I am very dissapionted and dreading breaking the news that we would have to take the car back. my only option being a co signer, i call my father and talk him into co signing for us. something i really didnt want to do.
30 minutes later the finance department calls me back and, informs me that she has found a much better rate by financing through subaru.... this would have been good news, had i not asked her twice already if all options had been examined, which would have saved me and my father a headache(my father is a 69 year old retiree). we decide to have a co signer any way since we had already gone to the hassle of getting him an application by fax, and he had already gonr to the hassle of ok'ing it with his wife.
he faxes it to the dealership on saturday morning and recieves conformation that it was delivered. i speek with the finance department later that day and i am told they have recieved the fax, even speak about how my father and i have the same name. i am told i should here from them tuesday or wendsday.
tuesday i call to check the status and they inform me they never recieved the credit app. my father had faxed... so after grossly underestimating my interest rate, which alone would be understandable, they then lose my fathers credit app. after telling me it was there and claim they never recieved it at all.
i speak with the sales manager about the entire situation, and explain to him we would have never drove all the way down there had we been given a more realistic idea of what are interest rate and payments would be. he then tells me that his staff would have never told me they were positive about an interest rate, basically calling me a liar. he also tells me he will personally run a report on his fax machine to find out if they had recieved the app. or not.
well we decided to take the rate from subaru, without a co signer and are currently waiting on final word from that. still no word on the fax report.... sorry for such a long post and thank you for dealing with my horrible writing skills....
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Origami posted by sti_95imp
they ran our credit, and wrote up a contract for 7.9%, and made us aware that this rate was not set in stone but did tell us they were 90% sure we would get 7.9% and positive we could get 8.9%.
they ran our credit, and wrote up a contract for 7.9%, and made us aware that this rate was not set in stone but did tell us they were 90% sure we would get 7.9% and positive we could get 8.9%.
That sounds like a horrible experience. Thanks for posting so that other buyers can be be aware of what might be waiting for them.
i-Club also has a dealer review section, but you would have to create a new (product) entry for Bob Baker Subaru before you can write a review.
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"…axles of evil…" - george w. bush
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Take the car back and go somewhere else. Don't deal with people like that. Dealerships get kick-backs from loan companies, and it sounds like they were fishing for a bigger kick-back and banking on your bad or lack of credit to "force" you into taking a crappy loan. Do they seriously think you'll believe them when they tell you that you can't do any better than 16.99% UNTIL you tell them you can't buy a car at that rate, THEN they come up with Subaru financing???
Scam. Run away. I lived in Bonita in '90-'91 and unless things have changed dramatically for the better, I wouldn't trust anyone on El Cajon.
I've had a dealership try the same crap with me only it was on a brand new car (bay area). I had it for about a month and they finally "found" a lender to give me a loan for 1% more than the original write up, I rejected their first loan offers of 1/3 down or super high interest rates. Too bad they treated me like crap for that month because I took the car back, got my downpayment and trade-in back and left them with a used car (3k miles or so, dented hood that THEY did during an alarm installation that they denied, etc). I almost felt bad for the salesman who lost out because he seemed like a nice guy (which is what he gets paid for). When all was said and done I made them come pick up the car 'cause I lived 60 miles from the dealership. The sales guy told me they lost a LOT of money on the car and can't even legally sell it as a new car anymore. I just told him if they would have been honest and treated me like a customer should be treated we'd all be happy.
Scam. Run away. I lived in Bonita in '90-'91 and unless things have changed dramatically for the better, I wouldn't trust anyone on El Cajon.
I've had a dealership try the same crap with me only it was on a brand new car (bay area). I had it for about a month and they finally "found" a lender to give me a loan for 1% more than the original write up, I rejected their first loan offers of 1/3 down or super high interest rates. Too bad they treated me like crap for that month because I took the car back, got my downpayment and trade-in back and left them with a used car (3k miles or so, dented hood that THEY did during an alarm installation that they denied, etc). I almost felt bad for the salesman who lost out because he seemed like a nice guy (which is what he gets paid for). When all was said and done I made them come pick up the car 'cause I lived 60 miles from the dealership. The sales guy told me they lost a LOT of money on the car and can't even legally sell it as a new car anymore. I just told him if they would have been honest and treated me like a customer should be treated we'd all be happy.
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Originally posted by Wingless Wonder
[B]If it wasn't set in stone, it wasn't a contract. Next time, don't sign anything unless you've read the entire document. I would report this dealership to the CA Bureau of Consumer Affairs, or the Better Business Bureau.
[B]If it wasn't set in stone, it wasn't a contract. Next time, don't sign anything unless you've read the entire document. I would report this dealership to the CA Bureau of Consumer Affairs, or the Better Business Bureau.
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From: Monterey, CA
Car Info: I've had cars...BRZ next
Don't buy at boob Baker...Try the Dealer in Temecula or ... What was the deal for? Now that you have everyones attention (well a few people anyway) ask for what you want. Color and everything. I hope this is not too late.
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thanks for the suggestions... we kept the car because of the hassle it would have involved taking the insurance off and getting back to the dealership.... the saga continues, this morning my fiance calls the sales manager to tell him how she feels about suggesting im a liar and to find out if he ever found the missing credit app. he claims he has never spoken to me before, at which point she hands the phone over to me. he changes his story, real quick and says he never told me he would run a report on the fax machine, as he doesnt know how. my fiance takes the phone back and he hangs up on her, transfering her to the finance department. she is reconnected, to him and i take the phone back. i ask him why he keeps trying to call me a liar, and to find out where the credit app. went. he then hangs up on me. we spoke with the general sales manager, who is extremely appologetic, offers us free oil changes, blah, blah, blah....
we have filed a complaint to SOA, and the BBB... any other suggestions as to what i should do. thanks
we have filed a complaint to SOA, and the BBB... any other suggestions as to what i should do. thanks
I got my car from Bob Baker. They tried to give me the run around regarding the interest rate (7%), but I stood my ground and got the interest rate that I was happy with. I should have gone to the dealer in Irvine but I was too lazy to drive up there.
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From: Sacramento CA
Car Info: 02 Impreza WRX sedan
Okay, happy customers - I've uploaded a review page for Bob Baker Subaru of El Cajon (not applicable to his other dealership in Carlsbad). If you have had an experience with this particular dealership, good or bad, your review can inform your fellow i-Club members. Thanks.
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0==WW==0
"…axles of evil…" - george w. bush
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0==WW==0
"…axles of evil…" - george w. bush
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Joined: May 2003
Posts: 132
From: San Diego
Car Info: 00 2.5RS
I had to get on their asses about getting my work done because the mechanic was taking his time putting my RS back together. Can you say 20 days 
. I had a good bit of work done but he had not posted his info into the main computer so no one knew what was up and I took a few trips per week. Anyway, they know me for sure. I'll take my car elsewhere.
. I had a good bit of work done but he had not posted his info into the main computer so no one knew what was up and I took a few trips per week. Anyway, they know me for sure. I'll take my car elsewhere.
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