SRIC Bylaws.........
Token Toyota Mod
iTrader: (50)
Joined: Jun 2004
Posts: 52,306
From: Palo Alto, CA
Car Info: Something german
Originally Posted by ryball
:rotfl:
"I'm not sure what happened. Looks like you lost all rights on the network. I'll fix it as soon as it gets approved. I need an email from your manager, then it goes to my manager, then I'll send it on to the network guy."
"I'm not sure what happened. Looks like you lost all rights on the network. I'll fix it as soon as it gets approved. I need an email from your manager, then it goes to my manager, then I'll send it on to the network guy."
Token Toyota Mod
iTrader: (50)
Joined: Jun 2004
Posts: 52,306
From: Palo Alto, CA
Car Info: Something german
Originally Posted by ryball
"what did you do?"
"nothing"
"nothing changed on our end... what did you do?"
"nothing I swear!"
"you didn't load any software or change any settings?"
"oh... well..."
"yeah."
"nothing"
"nothing changed on our end... what did you do?"
"nothing I swear!"
"you didn't load any software or change any settings?"
"oh... well..."
"yeah."
"was that software approved by Security?"
" No? Oh I'm sorry we don't support it..."
Registered User
iTrader: (3)
Joined: Feb 2005
Posts: 10,232
From: Front pleated TWill pants...
Car Info: 2004 PSM WRX
Originally Posted by ryball
perfectly acceptable comments from your IT support person:
"I don't know."
"hmm..."
"give me some time to figure this one out."
"I put a ticket in. It's up to them, now."
"That is pending approval."
"my phone/pager must have died."
"I could do that for you, but then I would have to do it for everyone."
"no you cannot have a flat panel."
"welcome to microsoft."
"reboot."
"I don't know."
"hmm..."
"give me some time to figure this one out."
"I put a ticket in. It's up to them, now."
"That is pending approval."
"my phone/pager must have died."
"I could do that for you, but then I would have to do it for everyone."
"no you cannot have a flat panel."
"welcome to microsoft."
"reboot."
I'll hafta remember some of these...
Here's the ones I already use:
"reboot."
"hmm..."
"give me some time to figure this one out."
"no you cannot have a flat panel."
Originally Posted by soggynoodles
ownage!
"was that software approved by Security?"
" No? Oh I'm sorry we don't support it..."
"was that software approved by Security?"
" No? Oh I'm sorry we don't support it..."
Registered User
iTrader: (3)
Joined: Feb 2005
Posts: 10,232
From: Front pleated TWill pants...
Car Info: 2004 PSM WRX
Originally Posted by ryball
"what did you do?"
"nothing"
"nothing changed on our end... what did you do?"
"nothing I swear!"
"you didn't load any software or change any settings?"
"oh... well..."
"yeah."
"nothing"
"nothing changed on our end... what did you do?"
"nothing I swear!"
"you didn't load any software or change any settings?"
"oh... well..."
"yeah."
perfectly acceptable comments from your IT support person:
The BOFH Archives
The new BOFH
typical user responses:
"I just wanted some fun mouse icons... that wouldn't have done it would it?"
"I don't know where that came from."
"I don't know. I loaded AOL (on the company laptop). That won't screw anything up will it?"
"will the company know if I go to... websites that... umm... you know... stuff I'm not supposed to... umm... you know..."
"Do you guys go through our emails?"
"I just wanted some fun mouse icons... that wouldn't have done it would it?"
"I don't know where that came from."
"I don't know. I loaded AOL (on the company laptop). That won't screw anything up will it?"
"will the company know if I go to... websites that... umm... you know... stuff I'm not supposed to... umm... you know..."
"Do you guys go through our emails?"
VIP Member
iTrader: (7)
Joined: Jun 2003
Posts: 25,095
From: Funtown
Car Info: A limousine with a chauffer
Originally Posted by nKoan
God I'm glad you guys don't work at my company.
Me: "Hey Ray, I think I accidentially locked myself out of the windows login domain. Can you check that?"
Ray: "You dumbass, let me fix that for you"
Me: "Hey Ray, I think I accidentially locked myself out of the windows login domain. Can you check that?"
Ray: "You dumbass, let me fix that for you"
user: can you fix this?
me: do you have a problem ticket or change record?
user: no.
me: then there's your answer.
Token Toyota Mod
iTrader: (50)
Joined: Jun 2004
Posts: 52,306
From: Palo Alto, CA
Car Info: Something german
Originally Posted by sonicsuby
I wish it was like that here. Well, it is for me, since I'm the admin, but for a user it's:
user: can you fix this?
me: do you have a problem ticket or change record?
user: no.
me: then there's your answer.
user: can you fix this?
me: do you have a problem ticket or change record?
user: no.
me: then there's your answer.
Gotta love that Remedy.
Originally Posted by sonicsuby
yup yup. We don't even take work requests via phone or email anymore 
VIP Member
iTrader: (7)
Joined: Jun 2003
Posts: 25,095
From: Funtown
Car Info: A limousine with a chauffer
Originally Posted by ryball
I wish my boss put his foot down and made users use Remedy... I have to enter tickets myself. I have one user that enters her own tickets and she makes like eleventy billion a day...
It's the only way we can keep up with our workload.