Winternals lawsuit

In April 2006, the Geek Squad was accused of using unlicensed versions of Winternals software toolset. A judge granted a restraining order on April 12, requiring use of all unlicensed software be stopped, and forcing Best Buy to turn over all copies of Winternals software within twenty days.[7] After settlement, a version of the Winternals software was released to be used by Geek Squad.[8]

[edit] Peeping Geek lawsuit

In April 2007, a Geek Squad employee was arrested for allegedly covertly recording a 22 year old woman in her shower and later placing the camera phone in her 13 year old sister's bedroom while on a service call. [9] The suspect was arrested the same day on suspicion of using a camera to view a person without their consent and of annoying or molesting a child under 18. [10] A civil lawsuit was filed in Los Angeles Superior Court on Wednesday, April 4, 2007.

[edit] Data theft

The Consumerist.com performed an experiment where they brought one of their computers to twelve different precincts for a simple installation of iTunes. The purpose of the experiment was to identify whether Geek Squad agents would steal pornography and other files from the client when repairing a computer. Through the course of the experiment, the Consumerist.com made their computer log a record of activity while Geek Squad agents installed iTunes. At one of the precincts the computer was brought to, an agent copied personal photos from the client's computer.[11] After the death of **** star Jasmine Grey in a car accident, an employee publicly revealed that his branch had cracked a password to scour her computer for pornography and shared them within the office.[12]