Epoch Fail Friday -and- email leevang6@yahoo.com for free stuff
Father Time
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Posts: 6,699
From: You're doing it wrong!
Car Info: This aint a bag. It's a shipment.
Re: DTV rants.
I've heard crap stories from every provider. Customer service in general just sucks everywhere. I avoid calling unless I absolutly have to. I really want some newer MPEG4 DVRs but they drpped tivo and push their own brand. bleh.
I've been a customer since before they merged with USSB (see custom title). I've been through four moves. I do my own installs. I've called them less than a dozen times.
I remember trying to cancel AOL (version 3, again see title) and it being a long drawn out process.
I've heard crap stories from every provider. Customer service in general just sucks everywhere. I avoid calling unless I absolutly have to. I really want some newer MPEG4 DVRs but they drpped tivo and push their own brand. bleh.
I've been a customer since before they merged with USSB (see custom title). I've been through four moves. I do my own installs. I've called them less than a dozen times.
I remember trying to cancel AOL (version 3, again see title) and it being a long drawn out process.
Token Toyota Mod
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Joined: Jun 2004
Posts: 52,306
From: Palo Alto, CA
Car Info: Something german
HAHAHAHAH just called to get an update on my wheelies
yea.. I'll be getting them by mid May.
WWWRRRRRRRRRRRRRRRRRRRYYYYYYYYYYYYYYYYYYYYYYYYYYY
At least they shipped out the lugs and the hub rings. :|
yea.. I'll be getting them by mid May.
WWWRRRRRRRRRRRRRRRRRRRYYYYYYYYYYYYYYYYYYYYYYYYYYY
At least they shipped out the lugs and the hub rings. :|
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From: Bong Hits 4 Jesus
Car Info: Dying is not an option. It's an upgrade.
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Thread Starter
Registered User
iTrader: (3)
Joined: Feb 2005
Posts: 10,232
From: Front pleated TWill pants...
Car Info: 2004 PSM WRX
<comcast rant>
My cable modem was fine for about 9 months, then suddenly I'm getting tons of dropped packets, and the net is pretty much unusable. The Comcast tech comes out and adds an amplifier to my line. He says the signal can degrade over time (I take his word for it since I don't know the technicalities of cable infrastructure). He says no charge since it was Comcast's issue. I don't remember getting a copy of a work order and I can't remember if I signed anything.
Well the next month I get a $49.95 charge on my bill, I don't follow-up on it in time and it automagically pulls from my bank account. So I call after I see it pull out asking what this charge is about. The customer service rep says there was no record that I should be charged for this, so I'll be credited the $49.95 next month.
The next month comes and I don't see a credit. So I call customer dis-service again, and they say the billing department deemed that the service call warranted a charge and that's why I wasn't credited the money. I ask what reason did they give, but the billing department didn't cite a reason, and the technicians paperwork doesn't say that I should be charged. I hang-up eventually and call back a little later to get a hold of another person asking why I was charged. They help find the section of the web site that talks about service charges, but it's all lawyer-speak and doesn't explain my charge.
Eventually I get a hold of a rep that explains that all service calls in my area (Rancho Cordova) warrant the $49.95 charge. Does this sound right? Where Comcast can say all calls (even Comcast's fault) in a certain area warrant a charge?
I think I'm still going to call back and fight it, or talk to my coworker's husband, who is the regional manager of marketing and sales in California.
Other than this, Comcast has always been very reliable.
</comcast rant>
My cable modem was fine for about 9 months, then suddenly I'm getting tons of dropped packets, and the net is pretty much unusable. The Comcast tech comes out and adds an amplifier to my line. He says the signal can degrade over time (I take his word for it since I don't know the technicalities of cable infrastructure). He says no charge since it was Comcast's issue. I don't remember getting a copy of a work order and I can't remember if I signed anything.
Well the next month I get a $49.95 charge on my bill, I don't follow-up on it in time and it automagically pulls from my bank account. So I call after I see it pull out asking what this charge is about. The customer service rep says there was no record that I should be charged for this, so I'll be credited the $49.95 next month.
The next month comes and I don't see a credit. So I call customer dis-service again, and they say the billing department deemed that the service call warranted a charge and that's why I wasn't credited the money. I ask what reason did they give, but the billing department didn't cite a reason, and the technicians paperwork doesn't say that I should be charged. I hang-up eventually and call back a little later to get a hold of another person asking why I was charged. They help find the section of the web site that talks about service charges, but it's all lawyer-speak and doesn't explain my charge.
Eventually I get a hold of a rep that explains that all service calls in my area (Rancho Cordova) warrant the $49.95 charge. Does this sound right? Where Comcast can say all calls (even Comcast's fault) in a certain area warrant a charge?
I think I'm still going to call back and fight it, or talk to my coworker's husband, who is the regional manager of marketing and sales in California.
Other than this, Comcast has always been very reliable.
</comcast rant>
Thread Starter
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Posts: 10,232
From: Front pleated TWill pants...
Car Info: 2004 PSM WRX
MMmmmmm.....just had Fat's......now I'm stuffered....I feel a doo doo crew post coming on (if only my T-Mo domain could be added to i-crub's whitelist)... 
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BanHammer™
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Joined: May 2000
Posts: 47,596
From: Wagonmafia Propaganda Lieutenant
Car Info: 2014 Forester XT
<comcast rant>
My cable modem was fine for about 9 months, then suddenly I'm getting tons of dropped packets, and the net is pretty much unusable. The Comcast tech comes out and adds an amplifier to my line. He says the signal can degrade over time (I take his word for it since I don't know the technicalities of cable infrastructure). He says no charge since it was Comcast's issue. I don't remember getting a copy of a work order and I can't remember if I signed anything.
Well the next month I get a $49.95 charge on my bill, I don't follow-up on it in time and it automagically pulls from my bank account. So I call after I see it pull out asking what this charge is about. The customer service rep says there was no record that I should be charged for this, so I'll be credited the $49.95 next month.
The next month comes and I don't see a credit. So I call customer dis-service again, and they say the billing department deemed that the service call warranted a charge and that's why I wasn't credited the money. I ask what reason did they give, but the billing department didn't cite a reason, and the technicians paperwork doesn't say that I should be charged. I hang-up eventually and call back a little later to get a hold of another person asking why I was charged. They help find the section of the web site that talks about service charges, but it's all lawyer-speak and doesn't explain my charge.
Eventually I get a hold of a rep that explains that all service calls in my area (Rancho Cordova) warrant the $49.95 charge. Does this sound right? Where Comcast can say all calls (even Comcast's fault) in a certain area warrant a charge?
I think I'm still going to call back and fight it, or talk to my coworker's husband, who is the regional manager of marketing and sales in California.
Other than this, Comcast has always been very reliable.
</comcast rant>
My cable modem was fine for about 9 months, then suddenly I'm getting tons of dropped packets, and the net is pretty much unusable. The Comcast tech comes out and adds an amplifier to my line. He says the signal can degrade over time (I take his word for it since I don't know the technicalities of cable infrastructure). He says no charge since it was Comcast's issue. I don't remember getting a copy of a work order and I can't remember if I signed anything.
Well the next month I get a $49.95 charge on my bill, I don't follow-up on it in time and it automagically pulls from my bank account. So I call after I see it pull out asking what this charge is about. The customer service rep says there was no record that I should be charged for this, so I'll be credited the $49.95 next month.
The next month comes and I don't see a credit. So I call customer dis-service again, and they say the billing department deemed that the service call warranted a charge and that's why I wasn't credited the money. I ask what reason did they give, but the billing department didn't cite a reason, and the technicians paperwork doesn't say that I should be charged. I hang-up eventually and call back a little later to get a hold of another person asking why I was charged. They help find the section of the web site that talks about service charges, but it's all lawyer-speak and doesn't explain my charge.
Eventually I get a hold of a rep that explains that all service calls in my area (Rancho Cordova) warrant the $49.95 charge. Does this sound right? Where Comcast can say all calls (even Comcast's fault) in a certain area warrant a charge?
I think I'm still going to call back and fight it, or talk to my coworker's husband, who is the regional manager of marketing and sales in California.
Other than this, Comcast has always been very reliable.
</comcast rant>
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Joined: Oct 2004
Posts: 384
From: Elk Grove/Citrus Heights
Car Info: 06 Audi A3
I didnt see this one coming.
http://www.ktvu.com/news/15636324/detail.html
http://www.ktvu.com/news/15636324/detail.html
