(Edit SOLD) FS: VF34 Package-brand new
Registered User
Joined: Aug 2005
Posts: 125
From: Smogland
Car Info: Saaburu 92x Aero
Yup, I love Costco. 6 months return policy. No questions asked. But be careful, my buddy got black listed for buying PCs for trade show and returning them when he's done. Did it 3 times, now Costco banned him from ever buying a PC there again.
Registered User
Joined: Nov 2005
Posts: 343
From: Raider Nation
Car Info: '06 Lexus IS
Originally Posted by voipchuck
Yup, I love Costco. 6 months return policy. No questions asked. But be careful, my buddy got black listed for buying PCs for trade show and returning them when he's done. Did it 3 times, now Costco banned him from ever buying a PC there again.
bump for a good deal on a vf34 package! too bad is costs even more for everything else that you need to go with the package. lol
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iTrader: (6)
Joined: Jun 2004
Posts: 774
From: San Francisco, CA
Car Info: 1988 Carrera & 2013 Carrera S
Originally Posted by DEMENTEDWRX
thats ghetto...
bump for a good deal on a vf34 package! too bad is costs even more for everything else that you need to go with the package. lol
bump for a good deal on a vf34 package! too bad is costs even more for everything else that you need to go with the package. lol
Thread Starter
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iTrader: (4)
Joined: Jun 2005
Posts: 627
From: Castro Valley
Car Info: 04 WRB Sti/05 Titan
Sorry for not replying to all your posts...I realize Gruppe-S has a good reputation especially in the Suby world...or else I wouldn't buy there to begin with... Anyway, being in customer service myself, my point?
1. I realize the restocking fee...but 25% is little too steep for a "not a special" order item. But I guess, a rule's a rule
2. It's not like I'm refunding the purchase amount...I am simply exchanging it to a different turbo kit and pay the difference. I'm a good customer and I pay hard earned $$...I just want a fair deal...
For the peep who offered me $1000? I might as well return it and pay the 25% restocking fee and I'll still end up a few $$ ahead
Thanks but no thanks..Squeeze in the extra $100, you're still paying less...That's my final price.
1. I realize the restocking fee...but 25% is little too steep for a "not a special" order item. But I guess, a rule's a rule
2. It's not like I'm refunding the purchase amount...I am simply exchanging it to a different turbo kit and pay the difference. I'm a good customer and I pay hard earned $$...I just want a fair deal...
For the peep who offered me $1000? I might as well return it and pay the 25% restocking fee and I'll still end up a few $$ ahead
Thanks but no thanks..Squeeze in the extra $100, you're still paying less...That's my final price.
Thread Starter
Registered User
iTrader: (4)
Joined: Jun 2005
Posts: 627
From: Castro Valley
Car Info: 04 WRB Sti/05 Titan
Originally Posted by WREXNFX
dude thats harsh you shouldn't put down one of the best shops in that bay area like that specially on something that is a practice of all businesses that sell parts there is always a restocking fee on high dollar items because they cant trust that people return things in the condition they received it. but guess what gruppe-s just lower the price on that kit to $1199.00
Thread Starter
Registered User
iTrader: (4)
Joined: Jun 2005
Posts: 627
From: Castro Valley
Car Info: 04 WRB Sti/05 Titan
Originally Posted by gruppe-s
LoanPro,
Sorry! Our restocking fee is 25% for purchased items. We used to not have a restocking fee, but unfortunately a few people ruined it for everyone.
At any rate sorry we were not able to meet your expectations.
Regards,
Preston
Sorry! Our restocking fee is 25% for purchased items. We used to not have a restocking fee, but unfortunately a few people ruined it for everyone.
At any rate sorry we were not able to meet your expectations.
Regards,
Preston
LoanPro - For your kit, we can take your kit back for 10% restocking fee if you want to do it. To be honest the 25% restocking fee is a bit high for the VF34 kit (you're right we stock this), it's just hard for us to say item X is 25%, item Y is 20%, item Z is 15%, etc. I'm sure you get that point.
That being said, please do understand that for certain transactions, we take over a 7% hit on teh credit card fees alone, along with the time it takes to inspect items (for example the turbocharger), accounting to delete and modify invoices, repackaging stuff, etc. etc. That is where the 25% fees come from as it actually costs us a lot to take packages back, and I'm sorry for this.
But since you're a local guy, we can definitely make that exception for you. Please give me a call if you want to do that. Sorry about everything.
Thanks,
Gary
Gruppe-S
That being said, please do understand that for certain transactions, we take over a 7% hit on teh credit card fees alone, along with the time it takes to inspect items (for example the turbocharger), accounting to delete and modify invoices, repackaging stuff, etc. etc. That is where the 25% fees come from as it actually costs us a lot to take packages back, and I'm sorry for this.
But since you're a local guy, we can definitely make that exception for you. Please give me a call if you want to do that. Sorry about everything.
Thanks,
Gary
Gruppe-S
