-- edit, sorry wrong SN cookied --

 

Honestly dude, I tried. I brought the whole thing back thinking there would be no problem, with everything it came with in the original box, and two ppl who were working in the electronics dept at Sears Pearlridge where I bought it from told me they couldn't do anything to help me and I'd have to take it to the service/warranty department in Salt Lake. I told them I didn't want a refund, I just wanted them to give me one that works. The answer was sorry no can do.

I had to drop it off and wait three weeks for it to return, then go down and pick it up again and a couple months later it was broken again. I repeated that process three times in the warranty period. Noone at the service/warranty center could tell me what I could do to get a replacement. I was simply told, if it breaks again, bring it back and they'll fix it again.

I've bought most of my household electronics/appliances from Sears because I expected warranty coverage would be good with them. I'm just glad I don't have problems with the 36" WEGA because there's no way in hell I'm gonna be able to take that to the warranty center in Salt Lake.

It could be that I talked to a couple of boneheads that day who didn't know WTF they were talking about. If that's true, that's really gonna **** me off because I went through a lot of wasted time and hassle, spent a lot of money on that DVD player, and it's fully crapped out.

Can you shed some light on that? I doubt there's anything I can do now about it since it's past warranty and I bought it over two years ago. I've spent a hell of a lot of money there. I never thought I'd ever have this kind of problem with Sears.

errr, but back to topic, most of my Sony stuff is excellent, LOL. Just not the DVD players. We have a new one in the shop that is starting to act up too. It freezes alot. I dunno why the hell we didn't buy a Panasonic after knowing the problems I had with my own personal DVD players.

 

Dangit. You know, it crossed my mind to take it to Ala Moana instead and see what they would say, but I kinda ignored the thought and went straight to the warranty center after going to Pearlridge. Now I'm kicking myself even more in the *** about this.

I really wanted to keep a Sony DVD player (that works!) for use with my WEGA TVs so I can use just one remote for everything. Having the Panasonic, altho it works great, is a hassle now. I don't like the remote and the unit itself is not so user friendly - but it reads all my discs and that's the main thing I guess. My Sony player just spits out a dirty disc code and refuses to play everytime I pop a DVD in, even if it's brand spanking new. I dunno whether to pay to fix it somewhere or just throw the damned thing away.

Thanks for the tip dude. Those guys at Pearlridge really pissed me off. If I buy anything else from Sears it will definitely be from the Ala Moana location.