Clutch Shudder Warranty

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Feb 19, 2003 | 10:26 PM

#31

mrscary

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clutch shudder tsb

Sent Email to SOA on the 14th, Stating "I own a 02wrx with 5speed and have experanced clutch shudder problems. I would like information on TSB#03-51-02. What it entails and is my vehicle involved with this TSB?" SOA's response came the 18'th Stating "We are aware of customers concerns with the clutch shudder characteristic, and would like to reassure you that this condition is not indicative of clutch failure. However,our technicians have been working on an adjustment to our clutch components,which we hope will alleviate this symptom. Only authorised Subaru Dealerships have access to Subaru technical bulletins, and they have been updated on a possable fix for the condition, We recommend that you have your local Subaru Dealership re-inspect the vehicle and perform the nessessary repairs." They also included the 800 # for customer /dealership services department 1-800-782-2783. Called my dealership on Monday before I got SOA"s response and gave them the tsb # for this web site but They had no information on it ,They were going to call me back. and Have NOT YET called me as of tonight (the 19th)

Feb 19, 2003 | 10:36 PM

#32

Glockperfection

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Ah yes, the runaround.

Feb 19, 2003 | 10:39 PM

#33

Kevin M

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iTrader: (12)

Joined: Nov 2002

Posts: 18,369

From: Reno, NV

Car Info: 1993/2000/2001 GF4 mostly red

Call the service number and inform them of your dealer giving you the brush-off... although I'm sure you already will or did. If you were in California I would also to you to call BAR about it. Do you have an equivalent to them in Illinois? Bureau of Automotive repair, that is.

Feb 19, 2003 | 10:44 PM

#34

mrscary

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Hmmmm... I did not mention SOA did give me a Reference case # That would "help expedite the handling of my situation". I'll be calling the dealership in the am and see if droping that bomb will stir up something.

Feb 20, 2003 | 12:42 PM

#35

ikes wrx

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Joined: Feb 2003

Posts: 77

From: toronto,ont.

Car Info: 02 wrx

How did you find out this Number. and is it on the net some where?

Feb 20, 2003 | 10:23 PM

#36

mrscary

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The referance case # was SOA's file # in response to my e-mail to the SOA web site. In which I was asking for Information on the TSB. Saw Tsb today, It is Titled "Cold Clutch Judder" Its is miss-spelled that way on the tsb. The TSB Number is 03-51-02.

Feb 20, 2003 | 11:22 PM

#37

Glockperfection

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I called Irvine Subaru today and they told me to bring it in to leave it overnight so they can replicate the problem. I'm afriad the clutch will just happen to not shudder when they try it. It didn't shudder this afternoon either after seating in the parking lot for 4 days.

Feb 20, 2003 | 11:35 PM

#38

DriftinS14

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Joined: Jan 2003

Posts: 229

From: Pismo Beach, CA

Car Info: 02 WRX, 06 A3

Ive got the crappy clutch shudder, but ive also got another problem. At certain rpms this annoying noise appears. It sounds like an ash tray filled with change rattling. My guess is its the clutch disk springs spinning in their cups, no biggie but VERY annoying. Have any of you experienced this?

Feb 21, 2003 | 01:30 AM

#39

Glockperfection

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does this rattle happen during deceleration?

Feb 21, 2003 | 06:25 AM

#40

ikes wrx

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Joined: Feb 2003

Posts: 77

From: toronto,ont.

Car Info: 02 wrx

That rattle may be your clutch release bearing ,I get that noise when my car starts when it's cold out . With my problem you can change the noise by pushing the clutch in. My dealer is going to get an earfull this week when the car goes in, Thanks for all the info on the TSB#'s

Feb 21, 2003 | 03:46 PM

#41

Kevin M

Registered User

iTrader: (12)

Joined: Nov 2002

Posts: 18,369

From: Reno, NV

Car Info: 1993/2000/2001 GF4 mostly red

Quote:

Originally posted by Glockperfection
I called Irvine Subaru today and they told me to bring it in to leave it overnight so they can replicate the problem. I'm afriad the clutch will just happen to not shudder when they try it. It didn't shudder this afternoon either after seating in the parking lot for 4 days.

If they tell you that they couldn't verify it, ask them to let you take a mechanic or service rep for a demo ride as early in the morning as possible. The shudder seems to be worse the colder and damper the air is.

Feb 21, 2003 | 08:09 PM

#42

DriftinS14

Registered User

Joined: Jan 2003

Posts: 229

From: Pismo Beach, CA

Car Info: 02 WRX, 06 A3

Ya the rattling noise happens durring deceleration. It basically shows itself at any random point over 4k rpm with an expection of WOT. Throw out bearing might be the culprit. Anyone else heard of this? What do you think my local Subaru dealer would tell me? The car has 18.5k miles on it and I just bought it from the original owner.

Thanks guys!

Feb 24, 2003 | 11:52 AM

#43

cicciolina

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iTrader: (1)

Joined: Dec 2002

Posts: 74

From: San jose

Car Info: WRB WRX

So what is the right TSB number, I punch it 03-51-02
and there were no matching entry.
Thanks

Feb 24, 2003 | 05:46 PM

#44

Kevin M

Registered User

iTrader: (12)

Joined: Nov 2002

Posts: 18,369

From: Reno, NV

Car Info: 1993/2000/2001 GF4 mostly red

Quote:

Originally posted by cicciolina
So what is the right TSB number, I punch it 03-51-02
and there were no matching entry.
Thanks

What site are you looking at? There isn't a standard for numbering them, so each manufacturer does it different. Toyota's, for example, are based on the date of issue, the area of the problem (brakes, paint, electrical, etc.) and then the sequence number for that area. So unless you're searching some Subaru database, it won't work. The dealer should know how to look it up though, plus the service writers will know of it.