Don't you see what they're doing? It's the classic "good cop, bad cop" sales technique - only this time it's being used in a PR arena.

The only thing to do is stop giving these guys anything. No money, no attention, no nothing. Mods, lock this thread and let SCS go about thier slimy way.

 

I know really, it's amazing how some people can be so arrogant to be jackasses like that. Like come on mayne you should be trying as hard as you can to move up and get out of that sad *** job.

 

That's an amazingly valid point. Seems like it should have been obvious, but it never occurred to me. Well put.

 

i don't wanna sound argumentative, but it seems to me like some of you guys are putting us in a no-win situation here.

with two dozen people calling for jonathan to be fired, if brian had just not commented on the matter at all, i think it's likely that would have gotten him some flak too- don't you?

-jason

 

I never asked that Jonathan be fired. In fact, I was merely pointing out that I found it very offensive and unprofessional that "thefreak" manager guy was talking about his employees and putting them on a "short leash" on a public forum. I would not want my boss to talk to the whole world about my status within the organization on a public forum. I have never experienced Jonathan's sales tactics, so I don't know if he's a good or bad salesperson, but I still feel horrible for him because, even if I was a horrible employee, I would at least want to be granted the courtesy of being talked to privately within the organization, not have my name thrown around as an easily replaceable employee.

I see it like this. If "thefreak" treats his employees as so easily replacable ("I could just fire him so easily and replace him"), what kind of message does it send to his employees? Are his customers just as easily replaceable as he feels his employees are?

This is the attitude that needs to be changed. I believe the Stevens Creek Subaru mangaement is probably more at fault than its employees for the bad reputation it's developed over the years.

Read what the so-called manager trying to change the dealership's reputation says in his post and you will understand the attitude that this dealership holds in dealing with their customers and their employees. It's not just their customers--they also seem to think that employees are a dime dozen.

 

i didn't say that you, personally, did. but if you had, you obviously would just be a voice in the crowd, no?

you're paraphrasing thefreak in an intellectually dishonest manner, because you're ignoring the important qualifier mentioned at the beginning and end of that same sentence.

assessing whether someone is a good or bad person over time is not the same as treating them as "a dime a dozen".

 

Here's the deal, Resident Smurf is right. It is unethical and possibly illegal to discuss internal personnel matters with the general public. Every place I have worked both as an employee and manager personnel matters were always highly confidential. They were not discussed with unenvolved employees and definately not discussed with the general public. TheFreak should not have addressed this situation on this forum, it is a matter between he and Jonathan.

Management is the problem at Stevens Creek, end of story. If they want to change anything, they all need to go to a good management training program and learn how to manage. I know, they are all highly qualified and know what they are doing, BS. Once they get a clue how to manage then it's time to send the sales guys to sales training, then every employee needs to go to customer service training. Then maybe if they really want to do things right it might be a better dealership.

I know none of this will happen because it costs money and as long as they sell lots of cars they won't bother. But TheFreak asked how to change things and this is how I think he should do it.

 

he may be right, but that doesn't mean i was wrong.

-jason

 

Ha,

You can start by giving me back the $200 I spent for "inspections" at your service department while these poor excuses for mechanics, managers or human beings in general, kept telling me that there is nothing wrong with my car. I bet they did not even look at it. My 2 year old complained about the noise and they did not hear anything. May-be you should order a hearing and IQ check for your employees. Just to back up my argument, Santa Cruz Subaru confirmed the problem in 5 minutes and diagnosed it the same day.
Then I got a letter from the low-life dirt bag that calls himself a service department manager, saying that his imbeciles did nothing wrong.

Best Regards,
Dmitry

 

Oh, and if you want to make people on this board happy, shut down this garbage dump (I mean your employees, not the cars) called Steven Creek Subaru.

 

The management, the salespeople, the parts people, are ALL insulting and rude and time wasters.

I will never darken their door again.

I will never, after this post, think about them again.

Subaru of America should buy this dealership back from the owner and then sell it to someone who cars about pleasing customers and selling and servicing cars.

Santa Cruz Subaru is light years ahead of this horrible dive. Even with a new showroom, the same low lifes populate the place.

...and then there are the overpriced parts prices.....and idiot service people.....

Close it down. No more of my money EVER will go their way.

sdh

 

My conspiracy theroy: Stevens Creek will never close because the other dealers (Carlson, Santa Cruz etc.,) need SC. After dealing with the greedy nit-wits at Stevens Creek you get so pissed-off and frustrated that even average service from any other dealership seems like first-class treatment. It's a set-up, their all in cahoots.

 

my friend just went to santa cruz subaru today and said that its combined with a mercedes dealership. haha i thought it was pretty random that a mercedes and subaru dealership would be together

 

you do realize that has nothing to do with this thread right?

lol

 

Subaru is the Mercedes of Sport Compacts.