<rant> AOL steals money from its Customers!

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Old Jul 15, 2005 | 05:57 PM
  #16  
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yeah.i liked the fact that i had music like a month before it came out in stores, and stuff. remember when music was still in .wav files too lol?

i had numerous programs that did stuff like that.and that whole {S con/con thing that cleared people out of a chat room. stealing accounts, and passwords, credit cards..*cough*...it was great.
Old Jul 16, 2005 | 12:29 AM
  #17  
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hahahaha .wav files.....one song was like 20megs.....LOL
Old Jul 16, 2005 | 12:40 AM
  #18  
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I miss those AOL days...getting randomly booted off...the modem sound...making 205651 accounts...
Old Jul 16, 2005 | 12:58 AM
  #19  
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wow that is sooo f-ed up. stupid aol, never did like em, tyring to send those stupid demos all the time... piracy is still a big thing, haha
Old Jul 16, 2005 | 03:24 AM
  #20  
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my personal testimony, i had my account cancelled years ago, and last month, seemingly randomly, AOL charged my credit card account. wth? it looks like the company randomly takes old accounts and charges them to make quick cash
Old Jul 16, 2005 | 07:05 AM
  #21  
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WTF? Did AOL's executive staff get replaced with the execs from WorldCom? Speaking of WorldCom... there's another gem of a company. Having been involved in their B.S. scam, I can honestly say I was really glad to see them get reamed.


-Bis
Old Jul 16, 2005 | 08:34 AM
  #22  
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I'm waiting for a suicide bomber to hit the AOL headquarters! LOL, That would be great!

-Ted
Old Aug 25, 2005 | 10:56 AM
  #23  
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well here's a likely reason why you were never able to cancel.

http://news.yahoo.com/s/latimests/20...ltBHNlYwM3MTY-
Old Aug 25, 2005 | 11:25 AM
  #24  
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You could maybe try to contact the credit card or bank in which you have your account, and try to reverse the charges (if all else fails). Aol will have a tougher time dealing with a bank than with an individual. Although I'm not sure if they can do anything since it's been such a long time already.

Oleg
Old Aug 25, 2005 | 02:33 PM
  #25  
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http://news.yahoo.com/news?tmpl=stor...ngupishardtodo

America Online Inc. agreed Wednesday to pay $1.25 million to settle allegations that its customer service representatives ignored cancellation requests in a case that highlighted how far companies were willing to go to keep customers.

yup they are shady. looks like they lost more money trying to keep people than actually cancelling their requests.

pwn3d.
Old Aug 25, 2005 | 02:38 PM
  #26  
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Originally Posted by Yin
http://news.yahoo.com/news?tmpl=stor...ngupishardtodo

America Online Inc. agreed Wednesday to pay $1.25 million to settle allegations that its customer service representatives ignored cancellation requests in a case that highlighted how far companies were willing to go to keep customers.

yup they are shady. looks like they lost more money trying to keep people than actually cancelling their requests.

pwn3d.
lol that's the exact same link i posted 2 posts ago lol
Old Aug 25, 2005 | 02:46 PM
  #27  
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can't you switch it to paper billing, then just not pay and cancel service automatically?
Or change you account/billing information, then use Safe Shop feature and generate a valid CC number that is only valid for 1 month and 1 month worth of payment?

My gf had to go through similar thing. Was on the phone for an hour, but got it cancelled first time around.
Old Aug 25, 2005 | 02:47 PM
  #28  
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my bad. haha. wtlw for me .

but yeah, its totally bogus. i think its a stupid thing for AOL to give bonuses for 'retention consultants'. customers arent leaving because of the retention consultants, they are leaving because the product sucks! improve the product, whether it be content or price, then customers will stay. why punish the ones answering the phone.

also, i think its particularly funny that in the article, AOL takes no blame for the practice. so who's fault is it? the people answering the godam phones? AOL are the ones who implemented the stupid incentive program.

wtf happened to accountability??? why do people and companies jsut turn to scapegoats all the time now? be responsible for your actions and be a ****ing man. perfect example of no accountability: steven's creek subaru.

Last edited by Yin; Aug 25, 2005 at 02:49 PM.
Old Aug 25, 2005 | 03:04 PM
  #29  
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Old Aug 25, 2005 | 03:06 PM
  #30  
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Talking My two cents.

Ok I know it sucks, and personaly I think they should be shot, but.. since that doesn't go over very well, I will just say this.
When ever you call, "i.e. voice phone" to change cancle start modify in any way any service you have, wether it be TV, internet, cell phone, always ask for a transaction number, reference number, or for returns RMA number. it is the only way you can track what is being done.
Since I am on the phone with them so much anyway in my work, I sometimes call back and only give them the reference number. Don't say you are cancling service, let them tell you that. Make sure it goes through then gril the hell out of them on any fees taxes and such just so you don't get bitten.
I have and always will hate AOL. I have never had their service nor do I ever want it. In fact I don't even want them on broadband because of the advertising they do through their browser it eats up band width I could use for surfing for naked chicks on the net.. LOL did I just say that... heheee....
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