Need outside opinions on customer service issue
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From: Palo Alto
Car Info: 2005 STI Silver/78 911sc/ktm380exc/03 RC51/F4i
Good to know,not that I was doubting Mert. I know he cam from GST with a good reputation and has worked on my car already since going out on his own.
I knew/met Myles when he first opened that shop. Lived next door. I shipped soon after. I always wondered if he'd do right. He always seemed like more of a businessman than an enthusiast.
That's what I like about Mert. He is there to operate a business, but loves the hobby and enjoys sharing the transformation of your car.
That and he does great work and is honest. And don't forget Jo Jo. No idea if that's really his name. That is what I call him and he is always in a good mood.
That's what I like about Mert. He is there to operate a business, but loves the hobby and enjoys sharing the transformation of your car.
That and he does great work and is honest. And don't forget Jo Jo. No idea if that's really his name. That is what I call him and he is always in a good mood.
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Joined: Mar 2008
Posts: 3,856
From: San Leandro, CA
Car Info: Forester XTi
I knew/met Myles when he first opened that shop. Lived next door. I shipped soon after. I always wondered if he'd do right. He always seemed like more of a businessman than an enthusiast.
That's what I like about Mert. He is there to operate a business, but loves the hobby and enjoys sharing the transformation of your car.
That and he does great work and is honest. And don't forget Jo Jo. No idea if that's really his name. That is what I call him and he is always in a good mood.
That's what I like about Mert. He is there to operate a business, but loves the hobby and enjoys sharing the transformation of your car.
That and he does great work and is honest. And don't forget Jo Jo. No idea if that's really his name. That is what I call him and he is always in a good mood.
Its up to you, and I wouldn't say calling out a shop for bad customer service is a "flame war". Any "faithful" following they have, should be objective and if you have been screwed over, ready to walk away from them...or they are just fanboys.
This is the big problem here, people are afraid to call out people/shops/parts that are bull****, out of fear of backlash or "oh they are on here" Trust me, someone screws me over, this whole forum is going to know about it, even if they are a sponsor here.
My suggestion, call them, say "I Have paid you XXXX dollars, you have tell X date to finish and deliver. My call on X-1 day, is to a lawyer."(ONLY if they do not respond to a last proper and polite query)
This is the big problem here, people are afraid to call out people/shops/parts that are bull****, out of fear of backlash or "oh they are on here" Trust me, someone screws me over, this whole forum is going to know about it, even if they are a sponsor here.
My suggestion, call them, say "I Have paid you XXXX dollars, you have tell X date to finish and deliver. My call on X-1 day, is to a lawyer."(ONLY if they do not respond to a last proper and polite query)
And on that note. I'm out. Should anyone feel upset about my opinion on certain companies customer service or work abilities, you can pm me...
Or you can set up a time and a date to discuss over coffee and pastries... Your dime. All my money went to Mert...
Or you can set up a time and a date to discuss over coffee and pastries... Your dime. All my money went to Mert...
Last edited by Slide; Jul 3, 2014 at 07:36 PM.
Thread Starter
Registered User
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Joined: Sep 2007
Posts: 571
From: Palo Alto
Car Info: 2005 STI Silver/78 911sc/ktm380exc/03 RC51/F4i
for once I agree with you, but this is a problem i have noticed on here. and that is why when you search any shops name all you hear is good stuff leaving the next person to get screwed over. If what you say is true then post the name of the shop and a stand up shop will respond maturely and handle the situation.
I didn't because I did not have a chance to hash out my frustrations with the shop. I usually am not that forgiving of a person but I have tried to becaome more open minded in my years. I really wanted to gauge if the actions I felt like taking were a little rash. So I truly do apreciate yo guys chimeing in and giving your honest opinoins as that's what I wanted.
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Gonna have to say EQ as well. I've had a bad run in with them as well and will no longer take my business there. OP, I agree with everyone as far as putting the shop on blast