@ Stevens Creek Subaru, hope this will be good news
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From: San Jose, CA
Car Info: 2011 WRX hatch gray
Returning parts you bought at one dealer to a different dealer isn't likely something any dealer will do. Subaru doesn't own the dealerships. They're all franchises.
If I didn't buy the part initially Subaru won't let me return it. That means that if the dealer took it back they'd be stuck with it. It's sort of like buying something at Best Buy and returning it to Fry's. Fry's doesn't want to give you money that they never collected from you to begin with. It would be like them buying whatever item it was from you.
Maybe that helps understand that situation a little bit.
If I didn't buy the part initially Subaru won't let me return it. That means that if the dealer took it back they'd be stuck with it. It's sort of like buying something at Best Buy and returning it to Fry's. Fry's doesn't want to give you money that they never collected from you to begin with. It would be like them buying whatever item it was from you.
Maybe that helps understand that situation a little bit.
But the analogy doesn't work. The situation is more like buying a Microsoft product at Fry's Fremont and trying to return it at Fry's Sunnyvale and them saying no.
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From: Mazda NAO
Car Info: 1969 BMW R75/5 & Work Whip
Even that isn't quite clear... how about this... think of every car dealership as a small business (which they really are). Just because store X and store Y carry the same products doesn't mean they are the same entity. They are both completely independent of one another and neither wants to buy the other's merchandise.
At any rate... OEM coolant FTW.
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From: Fremont, CA
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So far so good at Stevens Creek. They have to call Subaru tomorrow, so I got a loaner for the night. If I don't get my car back tomorrow I wouldn't mind. I like loaners. Haha!
Last edited by VDMTom; Oct 22, 2010 at 05:16 PM.
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From: Campbell, CA
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^ I'm glad Stevens Creek Subaru didn't deny your car for bull**** reasons.
Stevens Creek Subaru's reputation seems to be getting better all the time now, and quite the opposite for Capitol Subaru.
Stevens Creek Subaru's reputation seems to be getting better all the time now, and quite the opposite for Capitol Subaru.
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Joined: Oct 2010
Posts: 70
From: bay area
Car Info: derp!
Everything is opposite of what Yelp says.
dude that dealer ship dented my trunk and put a fat cut in my front lip also they never fixed the problem with my motor they had my car for for weeks..they had my car more then i drove it.. until one day my motor just blew on my and shut off and had to get it tow not very happy with this dealer
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Car Info: MY04 aspen wrx wagon.
I still stand by Santa Cruz. I've been going there for 7 years with no problems. Stevens Creek seems to be getting their stuff together as well. Ryan has been awesome. That's the extent of my personal experience with Stevens Creek.
Sucks to hear that they are just blanket denying claims (capitol). They are expected to be able to prove that the suspension caused the problem. At least that's my experience.
Take for example you have some mods and something happens to your transmission. You will have to pay for them to open it but if it turns out it's an issue on their end you get reimbursed and warranty covers it. But in your case the parts are not related at all.
Hell Santa Cruz offered to install some aftermarket stuff for me and when I talked to them about my mods BEFORE I did them they told me nothing would be voided that was not directly related. So by changing my brakes all I did was void the warranty on the brakes.
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Thanks Anthony!!!
I don't know, but Capitol tried to haggle me out of $140 for just even a brake inspection cause my car wasnt under warranty according to them... I didn't think it was fair so I just drove the 45 min back home and wasted time & gas. =(
I don't know, but Capitol tried to haggle me out of $140 for just even a brake inspection cause my car wasnt under warranty according to them... I didn't think it was fair so I just drove the 45 min back home and wasted time & gas. =(
Last edited by VDMTom; Oct 22, 2010 at 07:14 PM.
I will say that Stevens Creek may have ****ed up my Short Shifter install. I had to turn my car into the Dealership to go over the shifter linkage because it was fighting me to shift into every gear and very noisy. It was so bad that any attempt to drive aggressively was met by grinding gears :/ The shifting wasn't any shorter than a stock 2011 WRX shifter either. I'm suspect that they either improperly installed a regular linkage or improperly installed the short shifter linkage and the short shifter is a piece of ****. Either way, I'm not pleased to have to be taking my car to the dealer for work within 3 days of buying it.