Dealership crashed my brand new 2015 Subaru WRX with 1300 miles
01-31-2015, 07:06 PM
#1
Dealership crashed my brand new 2015 Subaru WRX with 1300 miles
Not mine.
This threads making a bit of noise on the other Subaru boards. Thoughts?
Dealership crashed my brand new 2015 Subaru WRX with 1300 miles - NASIOC
This threads making a bit of noise on the other Subaru boards. Thoughts?
I had my new WRX with 1300 miles throw a CEL. Code scanner says P0390 & P0391. I'm concerned. It's brand new, I broke it in according to the manual. I take good care of it.
I take the car to Adventure Subaru in Mentor , OH. I speak with a service adviser, REDACTED. It's been there since Friday. I FB message him today to ask the status of my car. He tells me he needs to have a tech take my car home overnight for testing and that it is ok with Subaru and my warranty. I get a call an hour later from him stating that he hit a deer. As far as I know he is not a mechanic, just a service rep. Why is he driving my car?
Then I go to the dealer and talk to the GM, Scott . He says that MY insurance will need to handle the claim as it was a deer strike.
I go around back of the dealer to take pictures of my car and I notice that it is in an uncontrolled parking lot and unlocked. The front end is heavily damaged as shown in the video. Then I notice there are college books on the passenger side floorboard. It seems my car became the service advisor's commuter toy. I have admissions from the service adviser and the management that he was on his way to class when he crashed my car.
I was at first promised to be put in a new car, but the owner is now stonewalling and saying they "might" be able to help me with a trade in. I feel like if I don't get my story out they are going to get away with screwing me.
This link below is a video walk through of the damage and whatnot.
I did a little digging. Here are Screencaps of the service advisor's driving record. I just checked 3 local courts. I do not have access to a state database there may be more:
I take the car to Adventure Subaru in Mentor , OH. I speak with a service adviser, REDACTED. It's been there since Friday. I FB message him today to ask the status of my car. He tells me he needs to have a tech take my car home overnight for testing and that it is ok with Subaru and my warranty. I get a call an hour later from him stating that he hit a deer. As far as I know he is not a mechanic, just a service rep. Why is he driving my car?
Then I go to the dealer and talk to the GM, Scott . He says that MY insurance will need to handle the claim as it was a deer strike.
I go around back of the dealer to take pictures of my car and I notice that it is in an uncontrolled parking lot and unlocked. The front end is heavily damaged as shown in the video. Then I notice there are college books on the passenger side floorboard. It seems my car became the service advisor's commuter toy. I have admissions from the service adviser and the management that he was on his way to class when he crashed my car.
I was at first promised to be put in a new car, but the owner is now stonewalling and saying they "might" be able to help me with a trade in. I feel like if I don't get my story out they are going to get away with screwing me.
This link below is a video walk through of the damage and whatnot.
I did a little digging. Here are Screencaps of the service advisor's driving record. I just checked 3 local courts. I do not have access to a state database there may be more:
01-31-2015, 10:47 PM
#7
Registered User
iTrader: (57)
Join Date: Aug 2006
Location: the area
Posts: 7,380
Car Info: 04 impreza wrx R.I.P Daniel Wentz JOEBOBBUCKET
reading that dealerships facebook pages review is hilarious now!
https://www.facebook.com/AdventureSubaruOhio?sk=reviews
https://www.facebook.com/AdventureSubaruOhio?sk=reviews
horse****. It's no secret that dealership employees hoon customer cars. The least they could do is admit fault and promptly replace the vehicle.
02-01-2015, 12:01 AM
#11
Registered User
iTrader: (57)
Join Date: Aug 2006
Location: the area
Posts: 7,380
Car Info: 04 impreza wrx R.I.P Daniel Wentz JOEBOBBUCKET
I dont "hoon" customers cars. I have respect for their car as I would like for them to have the same respect for my car. So with that said I understand not everyone is the same.
02-01-2015, 09:50 AM
#13
Dirty Purple Ukrainian
iTrader: (1)
Join Date: Mar 2010
Location: In the Purple Land
Posts: 4,431
Car Info: SUBARU BROOM
I work for a subaru dealership, and I have never heard of employees taking customers car home for "testing" that is just crap! I am sorry for what happened, but you better get everyone involved, they owe you a new car.
02-03-2015, 12:44 PM
#14
previously known as wrxBRAH
iTrader: (17)
Join Date: Sep 2010
Location: San Jose / Campbell
Posts: 3,383
Car Info: 2004 FXT
Never had to run monitors to verify repairs? I find it easier to drive the car home and park it in the garage than to waste an hour of my time driving it during the day. I thought this was pretty standard procedure?
02-03-2015, 01:30 PM
#15
iTrader: (12)
Join Date: Jun 2008
Location: In Mother Russia...
Posts: 4,024
Car Info: ...zeh car drives you!
I think in such instances, the customer should be given the personal car of whichever employee gets to "shake down" the customer's car for problems. Seems only fair.
EDIT: In regards to this situation, I cannot even fathom how a dealer has any possible defense or arguments against immediately accepting fault and replacing the customer's car with equal or greater value one (if not a brand new). I hope the college kid doesn't get out of this free and clear either. He was in control of the vehicle. It needs to be on his record regardless.
Last edited by LxJLthr; 02-03-2015 at 01:54 PM.