Well I hate to do this, because RSD seems like a pretty reputable vendor, but I ordered a Prodrive y-pipe from them on sale for $73. The part came in a reasonable amount of time, but I was not able to get it on the car right away because I was busy and didn't want to fight with the intercooler. I waited about a week before I finally tried to put it on, but it fit horribly! In order to get on both parts of the intercooler, the pipe was bent horribly and would not have flowed very well.

The next day I used RallySportDirect.com's online contact form to ask for a return number. I didn't get a response for a while and after about a week or a little more had passed, I decided to email them directly. I got a response pretty quickly with this method. Oh but what'd ya know....it was now passed the 15 day return policy! And some how that first communication through there online form never made it through to them. Strange.

Here is where I started to get pretty mad with the situation. I bought this part from them, and its not that I just changed my mind about it, but the part is actually flawed in its fitment. A good retailer would take this back from the customer and then deal with Prodrive or their distributor to recoup there losses on the sale.

Dan Gordon of RSD said he would however help me open a warranty claim with Prodrive if I wished to do so. I emailed him back saying that yes, I would like to open a warranty claim.

A week and a half later still no response. Hmm, trouble with the email system perhaps? Maybe this accounts for the lost initial return request?

All in all, I doubt I'll be doing business with/recommending RallySportDirect.com in the future.

Support your local/localist vendor.
(Dan, if you read this review, I would also like to note that a 25% restocking fee is absolutely ridiculous. 5%-10% is annoying but understandable. Had I read that you had a 25% restocking fee before I ordered, I would not have ordered)

 

Oh yeah, RSD has also had plenty of time to fix the situation, with me receiving an initial response from Dan on 3/11 and my very first return request being placed somewhere between 2/28 and 3/2, with a second request on 3/10. In that amount of time I'd expect at least some headway being made in the situation.

 

i suspect the real reason why he is doing this is because he is going to have to eat it. prodrive USA is gone. prodrive UK is the one you have to deal with.