My 2002 WRX has been having some power steering issues. So I call Subaru of Thousand Oaks to set up an appt. I explain my situation, how many miles are on the car, and he affirms that it is still under the 5/60k powertrain warranty. So the appt day comes, and before I leave my house, I call and make sure there is a loaner car available, he puts me on hold, checks, and says yes. So I make the long drive down there from the valley, to Thousand Oaks, and when I get there, i find a) They actually DON'T have a loaner car, and b) they give me a couple of stories 1) My milage is past 36k, therefore not under warranty, and 2) they will charge me $75 just to look at it and THEN he said it MAY be covered under the 60k powertrain warranty... So I'm like, ok, I'm not paying $75 to fix something that is under warranty, and even if I did, my promised rental car isn't even THERE!!! So after being treated like dirt by the two excuses for service reps in the room, I leave there in disgust, never to reccomend them to anybody who wants to service or purchase a Subaru. Stay away from SUBARU OF THOUSAND OAKS! THEY ARE LIARS! They talked down to me, blew me off and acted like it was no big deal that I had to drive over there over LIES