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Registered User
Joined: Jun 2007
Posts: 57
From: so cal
Car Info: sti ltd
morning - ahh the orange county street fair is right outside my office.
chapman & glassel - good times
http://orangestreetfair.org/
chapman & glassel - good times
http://orangestreetfair.org/
Registered User
iTrader: (1)
Joined: Jan 2003
Posts: 4,682
From: Union City/San Diego, CA USA
Car Info: The Thundercougarfalconbird
sucks to be the speaker i guess.
Stupid Alienware and their robotic tech support.
Me: I received my laptop back and it still over heats. The comp slows down when the temp hits 80degC in speedfan..
Idiot tech(in some latin accent): Eh.. yes. um.. We apologize for the problems you have. You will have to send it back again so we can test it with actual gaming software..
Me: What did you guys test it with? I told the guy I called that Stress Prime and Benchmark won't show a problem with the machine. You have to actually play the game I'm playing.
Tech idiot: eh yes.. We again apologize for the problems you have. so what we have to do now is... wait.. test it with a better game..
Me: I told you that we used stress prime and benchmark when I first called you guys 2 weeks ago when I shipped the system out to be diagnosed..
Robot: Eh yes... You will have to ship it back in to have us check it out. We couldn't test it with the game you are playing (WoW) because it is a subscriber game.
Me: I told you guys that from the beginning.
Idiot: Eh yes. Again we apologize for the inconvenience. But you still have problems with the system and we have to have the system shipped back to us for us to replicate the problem.
Me: I told you guys EXACTLY what to do and it was pretty simple. Play WoW for 1.5 hours.
Tech: eh yes, but we can't play it because we don't test with subscriber games.
(this goes on for another 10min)
Me: You know what? I'll call customer support to see what my other options are and i'll leave it at that..
Idiot: Do you want me to make a order number for the system to get shipped back?
Me:...... Can I call customer support first?
"Tech support": Sure you can, but we can diagnose...
Me: Can I call customer support?
Techy idiot: Ok. Let us know when you make your decision. Again we apologize for the inconvenience. Please fill out the survey (blah blah blah)..
What a great day today is.... Alienware clearly trying to weasel their way out of the 2 year warranty that I bought. Moral of todays story kids: DON'T BUY STUFF FROM ALIENWARE. You get connected to tech support but you get some zombie that reads procedures from a binder and probably knows nothing about the comp... They apologize every other line and eventually their apologies became almost meaningless... They won't fess up to a terrible design and I'm not buying from them again.
Stupid Alienware and their robotic tech support.
Me: I received my laptop back and it still over heats. The comp slows down when the temp hits 80degC in speedfan..
Idiot tech(in some latin accent): Eh.. yes. um.. We apologize for the problems you have. You will have to send it back again so we can test it with actual gaming software..
Me: What did you guys test it with? I told the guy I called that Stress Prime and Benchmark won't show a problem with the machine. You have to actually play the game I'm playing.
Tech idiot: eh yes.. We again apologize for the problems you have. so what we have to do now is... wait.. test it with a better game..
Me: I told you that we used stress prime and benchmark when I first called you guys 2 weeks ago when I shipped the system out to be diagnosed..
Robot: Eh yes... You will have to ship it back in to have us check it out. We couldn't test it with the game you are playing (WoW) because it is a subscriber game.
Me: I told you guys that from the beginning.
Idiot: Eh yes. Again we apologize for the inconvenience. But you still have problems with the system and we have to have the system shipped back to us for us to replicate the problem.
Me: I told you guys EXACTLY what to do and it was pretty simple. Play WoW for 1.5 hours.
Tech: eh yes, but we can't play it because we don't test with subscriber games.
(this goes on for another 10min)
Me: You know what? I'll call customer support to see what my other options are and i'll leave it at that..
Idiot: Do you want me to make a order number for the system to get shipped back?
Me:...... Can I call customer support first?
"Tech support": Sure you can, but we can diagnose...
Me: Can I call customer support?
Techy idiot: Ok. Let us know when you make your decision. Again we apologize for the inconvenience. Please fill out the survey (blah blah blah)..
What a great day today is.... Alienware clearly trying to weasel their way out of the 2 year warranty that I bought. Moral of todays story kids: DON'T BUY STUFF FROM ALIENWARE. You get connected to tech support but you get some zombie that reads procedures from a binder and probably knows nothing about the comp... They apologize every other line and eventually their apologies became almost meaningless... They won't fess up to a terrible design and I'm not buying from them again.
:RockOn - not mine:
morning - ahh the orange county street fair is right outside my office.
chapman & glassel - good times
http://orangestreetfair.org/
chapman & glassel - good times
http://orangestreetfair.org/
now i have something to do haha
sucks to be the speaker i guess.
Stupid Alienware and their robotic tech support.
Me: I received my laptop back and it still over heats. The comp slows down when the temp hits 80degC in speedfan..
Idiot tech(in some latin accent): Eh.. yes. um.. We apologize for the problems you have. You will have to send it back again so we can test it with actual gaming software..
Me: What did you guys test it with? I told the guy I called that Stress Prime and Benchmark won't show a problem with the machine. You have to actually play the game I'm playing.
Tech idiot: eh yes.. We again apologize for the problems you have. so what we have to do now is... wait.. test it with a better game..
Me: I told you that we used stress prime and benchmark when I first called you guys 2 weeks ago when I shipped the system out to be diagnosed..
Robot: Eh yes... You will have to ship it back in to have us check it out. We couldn't test it with the game you are playing (WoW) because it is a subscriber game.
Me: I told you guys that from the beginning.
Idiot: Eh yes. Again we apologize for the inconvenience. But you still have problems with the system and we have to have the system shipped back to us for us to replicate the problem.
Me: I told you guys EXACTLY what to do and it was pretty simple. Play WoW for 1.5 hours.
Tech: eh yes, but we can't play it because we don't test with subscriber games.
(this goes on for another 10min)
Me: You know what? I'll call customer support to see what my other options are and i'll leave it at that..
Idiot: Do you want me to make a order number for the system to get shipped back?
Me:...... Can I call customer support first?
"Tech support": Sure you can, but we can diagnose...
Me: Can I call customer support?
Techy idiot: Ok. Let us know when you make your decision. Again we apologize for the inconvenience. Please fill out the survey (blah blah blah)..
What a great day today is.... Alienware clearly trying to weasel their way out of the 2 year warranty that I bought. Moral of todays story kids: DON'T BUY STUFF FROM ALIENWARE. You get connected to tech support but you get some zombie that reads procedures from a binder and probably knows nothing about the comp... They apologize every other line and eventually their apologies became almost meaningless... They won't fess up to a terrible design and I'm not buying from them again.
Stupid Alienware and their robotic tech support.
Me: I received my laptop back and it still over heats. The comp slows down when the temp hits 80degC in speedfan..
Idiot tech(in some latin accent): Eh.. yes. um.. We apologize for the problems you have. You will have to send it back again so we can test it with actual gaming software..
Me: What did you guys test it with? I told the guy I called that Stress Prime and Benchmark won't show a problem with the machine. You have to actually play the game I'm playing.
Tech idiot: eh yes.. We again apologize for the problems you have. so what we have to do now is... wait.. test it with a better game..
Me: I told you that we used stress prime and benchmark when I first called you guys 2 weeks ago when I shipped the system out to be diagnosed..
Robot: Eh yes... You will have to ship it back in to have us check it out. We couldn't test it with the game you are playing (WoW) because it is a subscriber game.
Me: I told you guys that from the beginning.
Idiot: Eh yes. Again we apologize for the inconvenience. But you still have problems with the system and we have to have the system shipped back to us for us to replicate the problem.
Me: I told you guys EXACTLY what to do and it was pretty simple. Play WoW for 1.5 hours.
Tech: eh yes, but we can't play it because we don't test with subscriber games.
(this goes on for another 10min)
Me: You know what? I'll call customer support to see what my other options are and i'll leave it at that..
Idiot: Do you want me to make a order number for the system to get shipped back?
Me:...... Can I call customer support first?
"Tech support": Sure you can, but we can diagnose...
Me: Can I call customer support?
Techy idiot: Ok. Let us know when you make your decision. Again we apologize for the inconvenience. Please fill out the survey (blah blah blah)..
What a great day today is.... Alienware clearly trying to weasel their way out of the 2 year warranty that I bought. Moral of todays story kids: DON'T BUY STUFF FROM ALIENWARE. You get connected to tech support but you get some zombie that reads procedures from a binder and probably knows nothing about the comp... They apologize every other line and eventually their apologies became almost meaningless... They won't fess up to a terrible design and I'm not buying from them again.
14591 SW 120 ST
Miami, FL 33186-8638
Phone: 800-ALIENWARE (254-3692)
Fax: 305-259-9874
Mon - Fri: 9:00 am - 6:00 pm EST
Alienware Washington DC Office
The Blake Building
1025 Connecticut Ave, NW, Suite 1000
Washington, DC 20036
Mon - Fri: 9:00 am - 6:00 pm EST
Phone: 202-327-5401
Fax: 202-327-5402
Contact: Kashef Mahmud, Director of Federal Sales
http://www.alienware.com/sub_pages/company_info.aspx
you are screwed they are in florida
the problem is you are playing WOW for more than 1.5 hours you need to go out side timmAy
Registered User
iTrader: (1)
Joined: Jan 2003
Posts: 4,682
From: Union City/San Diego, CA USA
Car Info: The Thundercougarfalconbird
yep its a gaming laptop. I play WoW when I get home from work with some other coworkers.. Which now a days is around 8 or 9pm. Where the hell else can i go at that time? I eat, play for a couple of hours and go to sleep. I have a desktop, but i take the laptop with me to norcal when I go home. Its portable and powerful. Next mobile one is prolly gonna be this:
http://www.falcon-nw.com/config/fragbox.asp
I think I'm done with "gaming laptops".
I actually sent my laptop in 2 weeks ago and they want me to send it back in again since they didn't follow my recommendations.
http://www.falcon-nw.com/config/fragbox.asp
I think I'm done with "gaming laptops".
I actually sent my laptop in 2 weeks ago and they want me to send it back in again since they didn't follow my recommendations.
Last edited by samurai; Aug 31, 2007 at 10:56 AM.