ummm

 

ummm

 

Who were these 3 or more people - I am not asking for names, but were they drinking buddies, co-workers, random people on the street? And how did you pose the question to them?

I am not saying this is what you did, it is just a possible example so please don't sue me for putting words in your mouth.

If you went to someone and said:
[purely fictional situation #1]

What up homey, check this out yo. I gots me this dumb *** customer that got the wrong part, painted it and then wanted me to replace it and cover the cost of their paint. Whatcha think I should do yo?

[/purely fictional situation #1]

Of course they would say - screw the customer...

Now if you said:
[purely fictional situation #2]

Hey, this customer came in, ordered a bumper and I got them the wrong part. The problem is that the customer already painted the part and now wants me to eat the costs

[/purely fictional situation #2]

I think the answer would be different.

Think about what you would have expected here if you were the customer that was sold the wrong part. If you are honest with yourself and the forums, there is no way you would not side with Ed on this one.

 

Quoted for, uh... sincerity?

 

Chris = Douche

 

 

Thanks for at least apologizing Chris. I think it shows character that your able to admit things didn't go the right way. This is besides the fact that we may not know any back story to Chris dealing with his manager on this. Letting yourself post on here about personal feelings is most of what got you into this mess. Simply admitting you were trying and doing the same for soggy in emails would have went a long way.

 

Indeed, right you are Ken.

 

 

Hey, i gave him that name.

 

After reading all of this I think there is a little fault in all the people involved except Ed. Ed gave Maita his vin # for his car, and got a bumper for "his" car. Maita was wrong in assuming that the wagon he came in was his car. The problem seems to start at maita but the problem could have fixed a lot sooner. I dont think its ed's fault at all because he doesnt do body work and shouldnt have to worry about checking the fitment. His body shop should have checked the fitment before painting the bumper. He could have returned it and gotten the right bumper. He still would have been screwed for the time he had to waste exchanging parts but none of this stuff would have happened. I have never had a problem with parts at maita before. I've ordered countless parts for other people through my shop and have never had a single problem. The only problems i've ever had is with ed's stuff. I'm pretty sure all the mix up was maitas fault but sometimes things get mixed up and I dont think chris "mike" jones should have been treated the way he was. He doesn't run the parts department so he has to handle it the way the manager says to. I'm sure if it was up to him he wouldnt have exchanged/painted it with no problems. Some of his comments were a little out of line but i'm sure anyone would get a little upset if everyone started flaming him. Well anyway, i'm glad Ed got his bumper. It wasnt his fault at all so I'm glad he didnt have to pay for it.

BTW, Drdray, ur logic is retarded. If i pay someone to do something for me, i shouldnt have to re-check it just to make sure everything is ok. If you dont mind doing that then you should have paid me for your 30k service. After I was done you could have fixed everything yourself. Dumbass.

 

When I worked at Target (and i'm sure anyone who worked retail knows this) I had a $20 allowance per customer for price mistakes or other issues involving a customer purchase. Anything above that I had to go through a manager. I think that was what Chris was trying to say, that his superiors said no so he has to say no. I had that happen a lot even though I knew I wasnt doing the right thing...

The good news is that SOA can override the dealerships decisions, so you can bypass those superiors if there is a real issue like this.

Question: Werent there some legal issues with the Maita body shop awhile back? I wouldnt be surprised if the bumper mixup happened there...

 

Hello there fellas,

This thread was brought up to my attention.

I have read through it and here is what I think about this. It is very simple...

If Chris is saying that the bumper was ordered based on the car Ed drove that day, which was a wagon, it should have been painted white, since the wagon Ed was driving was white as it says in Chris's post on page 2. Since bumper was painted the CORRECT WRB color, from what I understand, but is in fact a wagon bumper, that is clearly the fault of whoever ordered the part.

I do see Chris's point when he says that Ed only realized that the bumper was wrong a month later. However, Chris is saying that the ordered part is correct based on what Ed ordered. Which means that timing does not matter in this case.

In any event, selling a dealer painted bumper should not be a problem. I personally don't see it taking too long. But then again, Miata never opted to be a vendor here, so who knows.

---

I do want to ask you guys though. We all understand how you feel. This is between Ed and Chris@Miata. I would really like for everyone to just sit back and not contribute to this as there is nothing much that can be contributed here. Ed has every right to post his comments and tell everyone what happened. So does Chris. However, do not use personal attacks or name calling. You guys know we don't lock threads, but unless something new is added, this thread is going nowhere...

But ideally, I would prefer Ed and Chris to resolve this privately. Then, Ed can post and tell all of you what happened.

Muchos gracias...

 

Maita didn't paint the bumper Alex.

 

In an earlier post I did mention that all of this has been resolved with the help of SOA. SOA is going to reimburse me for the paint that is on the bumper. All I have to do is go to Maita and exchange the wagon bumper for a sedan bumper which I will be doing later today.