A few months ago I started noticing a strange marks in the images from my 1 series camera and had assumed that I just needed to clean the sensor. Originally it only showed up at at F/10 and higher but it got gradually worse. It appeared to just be stubborn sensor dust at first, but more recently it started to look like a streak in the image.

It is a little hard to see in images that were reduced in size so I circled it in the image below:


This is a 100% crop of the same image:


After having no luck removing the streak myself I decided to take the camera to a pro to have it cleaned. When I went to pick up the camera, I was informed that the area in question was not something that could be cleaned. In fact, it appeared that the mark was between the protective glass over the sensor and the sensor itself - not good.

I have only had the camera for 8 months and have taken less than 1,300 shots and was not happy about the prospect of having to come out of pocket to replace the sensor. Since the camera was under warranty the shop suggested that we send it back to Canon to have them take a look at it.

So last Monday I dropped the camera off and was told by the shop that I should expect to be without it for at least a month.

Today after lunch, I got a phone call and recognized the caller ID as the shop that sent the camera out for me. I fully expected to be told that Canon was not going to cover the repair and that I was going to have a battle on my hands. To my surprise, the news I got was quite different. Not only was Canon going to cover this under warranty, but they had my camera back in the store with a brand new sensor installed by Canon's repair center.

All I can say is that I am shocked and impressed by the speed in which Canon turned and burned on this repair. The camera was only out of my hands for a week including the shipping time to and from Canon's repair center, I could not be more pleased...

 

Holy crap, that's awesome. Cannon is just a great all around company, imo.

 

wow

I knew I loved Canon for a reason

 

other than the fact that my 300D flew through the back window, down the freeway, up the hill. with no case.... and never had to go into the shop. Yet still takes pics like a champ....

I LOVE CANON!

DZ, congrats on the free replacement!

 

Nice to hear good customer service stories. When i'm in the market I will be buying a Canon.

 

werd up to canon.

i wonder if what they sent you was another refurbished one that had already been gone through.

many times they'll do that to expedite the repair time and fix the one you sent back at a normal pace.

only bad thing is you can sometimes get one that has more miles on it or has been more roughly treated that the one you sent in.

if you're concerned about it, check your serial #'s against your original one.
if they're different, look to see how far off the #'s are...if it's worlds earlier, you may have gotten an older one back in return.
sometimes you can raise cain about it and use the older one until they get you your repaired one back in exchange.

 

I would hope they do not do that with a camera as expensive as the one that Dan sent in

 

Same serial #, that was the first thing I checked...

I am guessing that the quick turn around time had a lot to do with the fact that it is a 1 series camera.

 

nice.

sounds like they totally took care of it.

did you get the latest MarkIII?

 

Nope, I have a 1D Mark II N...

 

Canon: 1
Nikon: 0

 

still an awesome camera!


i wish our photo intern would pay that much attention to his picture quality.

i'm going through a batch of photos and they all have a CCD dusty on them.
PITA to use the heal tool to fix them all.