Called both re: clutch shudder. Have had it for 6 months now, 2-3 times a week.
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7/24/03 I called Roto to set up an appt.

Roto: "Doesn't sound like a problem"
Me: "It is a problem for us. Plus, there's a TSB."
Roto: "Listen, we don't work on Subaru clutches."
Me: "What do you mean? You don't ever have to fix Suby clutches?"
Roto: "Just what I'm telling you--after we look at 'em, there's always a reason we end up not covering it, do you understand me? You are doing something wrong."
Me: "I see." *click*

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7/31/03 My wagon has been at Subaru of Schaumburg all day.
They call.

SOS: "We drove your car, it is perfect. No clutch problem."
Me: "My wife and I both have problems with it, though."
SOS: "Your clutch is perfect, two techs drove it. No problem."
Me: "Based on my description of the shuddering, etc., can you give me some ideas on what might be causing the problem?"
SOS: "There is no problem."
Me: "Are you telling me I'm lying?"
SOS: *silence*


WOW.
For comparison, today I called Schauburg Audi to schedule maintenance for the TT. It was all "yes, sir" "of course, sir", and "yes we will perform that service even though you aren't exhibiting any problems yet."

No more new Subaru's. EVER!

 

what is clutch shudder ??? i have a 2002 wrx wagon,brought it to the dealer because after about 12000 miles i heard a noise when i start it up.it goes away when the clutch is engaged !!! now i have 17700 and it seams to me like it got worse..the dealer told me it's normal wear on my main shaft ??? true or false is this noise normal.thanks for any info.....

 

tommy- clutch shudder is when you try to engage your clutch from a stop and the car shakes violently while it struggles to find a clean engagment point with the flywheel. its a 'normal' characteristic for some dealers but none of my other cars ever did this so its not really normal for MT's.

it does away after the pressure plate and flywheel heats up completely.

 

kenchan, ok now thanks to you i know what clutch shudder is..and guess what i have this also,when i leave in the morning and put it into gear and let the clutch out the car kind of shakes going up the hill going to the road..but i have some kind of other problem when i start the car i hear a noise in the tranny area and it goes away when i put the clutch in...the dealer said this is my main shaft spinning and when the clutch is engaged it stoppes spinning till i put it into gear..
thanks for the info kenchan,TOM..........

 

Yep, Kenchan hit the nail on the head, good description.
Fred