Any news?

 

Ha, yes, well, Im still without the clip....couldnt deliver today, but for a good reason. Miles had to make another trip over to the importer's yard because he bought me the correct axles for the R180 rear diff...and maybe the hubs too, Im not sure, but either way, he is fixing the problems that came up. So my opinion of him is being repaired, slowly but surely. Delivery date moved to tomorrow afternoon, provided there isnt a 6th problem that arises.

**Oh yeah, at no cost to me for the correct axles too...so that reflects well on them. Maybe I was too hastey with my earlier words...but we shall see when and if it gets here.**

 

Well, we'll see in the next few days. We bought an AccessPORT for the Forester XT...

Let's see if he gives us a call to keep us updated on the status of the shipment/delivery date. I don't want to keep on having to call and leave messages.

 

Roo, you mean you bout the AccessPORT through FLI? How have your dealings with Miles been going? Mine have been OH SO SMOOTH!!! HA, yeah right. But we'll see.

Patrick

 

Well, there's some lessons he could learn about customer service that would DEFINITELY help his business.

1. Answer phones during business hours - even if you forward the shop phone to your cell, have someone real to talk to. I for one don't really like leaving machine messages (not knowing when/if I'll get a response). It's really important to projecting an image of professionalism, and pride in the business.

2. Delays? ALWAYS be on top of things and call your customers. People are given a time estimate for delivery of a service or product, and don't like having to call back (see #1) and find out where their parts are. I don't mind NEARLY as much if someone calls me and tells me, "Hey, the shipment got lost, and my supplier is sending me a replacement, but it'll be x days before it comes in".

3. Follow up. Find out if your customer is happy. Don't wait for problems to come back to you in order to solve them. Big jobs, like engine swaps, etc.?? Call the customer back and find out how things are going. That way if there's any problems, you can be proactive in finding a solution. Always look to EXCEED the expectations of the customer. Remember, a happy customer tells people how happy he is with the service/product etc. But then again, so do the not so happy customers.

The fact that Aerosim Research in Southern California doesn't seem to follow these practices since they made some staff changes is why I revoked their vendor status on my board.

 

Other than that, FLI is great!

 

Steve seems to know what he's doing on the mechanical end of things. I'm thinking of taking SViXen to him to have the timing belt and front main seal replaced. Pretty good labor pricing, and since I'm getting the hook-up on the parts, things should be set up nicely.

I'd do the job myself if I had a compressor and a few other tools.

 

Just perfect.....I have to wait yet another ***cing day....FLI just called.

 

heehee

 

At least someone can laugh about it, im gonna go cry in a corner damnit.

 

that sucks!

 

Just to add to the suckness of everything going on. I still don;t have the swaybay problem fixed. Guy said by this friday. I only hope so. and for a 5 minute job at that

 

Dude, what the hell is going on with all this??

 

awwww.... poor guy.

 

hay Huck, when are you going to post the new route etc....

-rich