Sucks man... unofortunately it's your words against their. Good luck~

 

I went down to Servco to explain what happened and to set the record straight, these are my feelings on the subject. My post yesterday is the fact of what my rim looks like now and how it is now. I did not do it, so someone or something that occurred at Servco did 100% without a doubt.

After an explaination this morning by the acting Service Manager and tech person who worked on my car, they feel 100% that they did not do this to my car. I believe that they "FEEL" this way as I don't doubt their integrity at this point, but it is not to say that they did not do this accidentally. Im saying that if it were an accidental curb in which the driver moved my car, the driver would'e gotten out and at that time decide whether to confess or hide the fact he curbed my wheel. My thoughts though, are that because the curb damage on the rim is so LONG (about 1/3rd of my wheel), is that the driver may not have realized he curbed my wheel when moving my car out of the stall to work on my car. No driver or any driver would inspect your wheels if you didn't feel yourself curbing your wheel, well not usually.

The facts are that when I dropped off my car at 7:30 am yesterday, my rims were pristine (only months old, not even any dirt/sludge on the inside of the rims), when I came home at 6:30pm last night after work, I noticed the curb. Facts are I washed and detailed my car on Saturday and I look and admire my car/wheels everday as its the first this I see in my garage as I exit my front door. I have no curbs near my home as I park in my garage, at my workplace in my reserved parking stall, or anywhere I drove yesterday. I went from home to dealership, dealership to work, work to home. This is not a result of pothole damage either.

The only person(s) who had my car keys (anytime or always) or drove my car is either me or those at the Dealership yesterday. So, if I know for a fact I didnt do it, someone at the dealership did whether they know it (deceitfully) or not (accidentally and didn't know about it),..

I don't know and I cannot honestly point out who did this either, but I have to state that Servco has to be responsible for the damage even if they are honestly saying that they can't EXPLAIN who and how it happened, all I know is that it "DID" happen and the damage on my rim is the proof. This damage occurred while on their lot at some time and while in their possession. It is because of this is that I am calm at the moment and going thru the protocol of working things out with the service manager, then if need be with the Dealership manager, and I will escalate it with Subaru of America and the Better Business Bureau. If it all falls on me, or they say "tough shxt", then I will have to be the disgruntled customer and relay my feelings to all those who have Subarus and my Servco experience through the forums. Ask yourself what would you do and how would you feel?

I understand I cannot 100% blame anyone as I didnt inspect my car before leaving the lot, but I KNOW I didn't do this and I want what is right. It's a feeling of being violated and willing to escalate things thru the proper channels to get things done.

 

It's very easy to say "you took the vehicle without inspecting it." Honestly, who does a 100 point inspection whenever they leave somewhere that worked on their car? VERY easy to say.....wait til your $500 rim gets curbed, and we'll see if you're singing the same song. If you ask me, I think he has every right to vent.

 

unfortunately SOA has no grounds here on a service issue... we have SOH
Servco is a very reputable organization... if for some reason they do not resolve this matter to your satisfaction... the media is always the fastest way to expose error within a corporate decision...
KITV has a great resource


hope this helps a little


aloha from the summit of *-^-mauna kea-^-*

 

I'll keep that in mind, but hope it doesn't come down to that. Manufacturers, Subaru of America in our case, should step up so that we receive the same treatment as other states. There should be no reason as to not in terms of fairness, quality work, and service.

 

thats ***d up. hope this gets resolved!!!

 

dam that sucks.. i just took my rims/tires to get them mounted/balanced... i made sure i didnt take my eye off my car when they where doing it... some rash after but meh.. but i did see them drop my $130 lugs and get some chips on them.. i dont know if it was from the gun or when they droppped um

 

i may be outdated on this: FHI(japan) ships cars(jdm...w/exception to Indiana built cars of course) to NJ(SOA) - rather than "ship" again to Hawaii ... SOH(subaru of hawaii) was formed - a separate distributorship...
(previously owned by schuman)
so technically... all issues like yours will be dealt with "locally" if the dealership is not satisfactory... i may be mistaken... where's shaggy(servco man)?






aloha from the summit of *-^-mauna kea-^-*

 

So owners in Hawaii have to deal with SOH only because of who ships Subarus here. However, I still think Subaru the parent company should stand behind their product and customer service as I dont think we are treated as equals nor receive the same benefits to SOA customers. It is sort of a quasi-monopoly due to Service.

 

UPDATE,..
Im dealing with Servco Management now,..I have to say they are being courteous and all, but its just that this negligence cannot disuade me. Earlier they actually tried to recreate a way to see how my rim got curbed and actually moved/drove vehicles just as they did my car prior to servicing to see if there was any way the "driver" might have curbed my wheel. Of course they are saying it's not possible and cannot see how it was feasible.

In any case, no matter how hard they try to simulate how my car was driven yesterday, the end result and fact is that my rim is still curbed/damaged and I am an unhappy owner and not CUSTOMER of Servco Subaru.

They are offering to pay for 50% to repair my wheel at this time and am hesitant to agree as I should be 100% compensated.

 

how many miles where put on the car since you left them your car and when you picked it up?

it doesn't sound like there are all the facts here. i'm sure they will work with you to resolve the problem. usually customers will inspect their vehicles before taking delivery of their vehicle to prevent a situation like this. i'm not pointing fingers at anyone and nor should anyone else since it cannot be proven where this took place. again i'm sure they will resolve the issue with you.

 

Hi Shaggy,..

No difference in mileage as I checked out with the same mileage as I drove in with.

In any case, Im not saying at all that they abused my car as I can see their sincerity in respecting people's cars, but unfortunately they curbed my rim moving my car from where I parked and left my car yesterday, to the area where they stated the tech guy worked on my car, and then back again into the parking stall where I finally picked up my car and drove off the lot.

Fact is to me, somewhere and somehow my got damaged on their lot and I feel it doesnt take "miles" to curb a rim. A person can move a car a few feet and curb your rim as in my case, and coincidentally I left my car parked in a stall near an asphalt curb on their lot.

 

Not to hijack...but GREG!!! Give me a call dude...Ryan's bugging me about some stuffs....

 

Just my 2 cents, If he was trying to pull a fast one wouldnt he have pointed it out right then and there? to me his point would be more valid that way. Where i work things like that happen, for example a couple came in to eat luch and i seen a dent on the rear quarter panel when they pulled in, so i told my co worker to mark it and make sure it was made notice of. when they came back to the get the car the girl goes babe what happened to your car? he was like what? and then started pointing fingers at us we nicely told him it was like that when he came in. he wasnt too happy, so he filed a claim with us, our company reviewed the tapes and said there was no way we hit the car. We had to go to court and in the end he still lost...to this day i dont know if he was trying to pull a fast one on us or if he really believed that he didnt do it. you might wanna ask servco if they have any cameras around where your car was parked, i doubt it could see the guy curbing the rim but it might show when he realized it and got out of the car to take a look at it. hope this helps

 

Just curious here, did you or anyone else take a good look at the curb where you parked your car, or any other possible curbs that are there?
By the looks of the rash, there should be some evidence as well on the curb...fresh evidence at that...like a gold color!