AAMCO SCREED MY CAR UP (san francisco)
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Registered User
Joined: Mar 2004
Posts: 184
From: SF
Car Info: 2002 wrx wagon
AAMCO SCREWED MY CAR UP..NEED ADVICE (san francisco)
aamco on valencia @army st. did really shotty work on my car and i want your guys' feedback on how to handle the situation.. here is the story
Dealership wont replace my clutch because of my mods..So I got a new exedy organic clutch and was to impatient to wait for an opening at gruppe-s or vishnu, found aamco in the phonebook.. i figured they install clutches all day long, they wont have any problems with my car..drop the car off at 930am, and while im there the customer before me i yelling at the guy behind the desk for bad service of some kind.. figure i cant just walk away because this one guy is unhappy ..
well when it came 530pm and I called to pick er up, they tell me that they have never done a clutch install on a subaru and that they are have lots of difficulties getting the tranny on, so i have to come back in the morn. come 11am i call and they tell me its going to be another hour or so.. come 245pm they call me say its done. i go in pay, get the keys and go around the block.. olnly to find the steering so loose that i can turn the wheel 90 degrees before i go anywhere..
take er back.. look under the car to find these two bolts dangling as if they werent tightened at all.. call someone over to throw it on the lift when suddenly i also notice a new dent in my front left fender that was not on the car when i dropped it off. i point out the dent, and tell them to tighten the bolts or do whatever they need to do to fix my steering.. they pull it off the jack, i test drive it.. and suddenly the alignment is off.. im totally veering to the right..
I go into the office sit down, politely ask for reembersment for the alignment and the dent.. they agree to pay for an allignment, but claim no responsibiliy for the dent in my fender that looks like it cme from some mechanics knee or something.. we argue. i drive away pissed.. 4 miles later im driving and suddenly my car sounds like i have an exhuast leek..then it gets louder, to where it sounds like a mack truck.. sounds like im on three cylinders of something.. mad sputtering from the exhaust.. no power.. talked to mike @ gruppe-s says they might have installed my intercooler wrong.. thinking of taking it off to check it out for myself, but i want these bastards to pay.. thinking of having car towed all the way to hayward let gruppes fix it and then make aamco foot the bill.. or else small claims court. what do you guys think??
Dealership wont replace my clutch because of my mods..So I got a new exedy organic clutch and was to impatient to wait for an opening at gruppe-s or vishnu, found aamco in the phonebook.. i figured they install clutches all day long, they wont have any problems with my car..drop the car off at 930am, and while im there the customer before me i yelling at the guy behind the desk for bad service of some kind.. figure i cant just walk away because this one guy is unhappy ..
well when it came 530pm and I called to pick er up, they tell me that they have never done a clutch install on a subaru and that they are have lots of difficulties getting the tranny on, so i have to come back in the morn. come 11am i call and they tell me its going to be another hour or so.. come 245pm they call me say its done. i go in pay, get the keys and go around the block.. olnly to find the steering so loose that i can turn the wheel 90 degrees before i go anywhere..
take er back.. look under the car to find these two bolts dangling as if they werent tightened at all.. call someone over to throw it on the lift when suddenly i also notice a new dent in my front left fender that was not on the car when i dropped it off. i point out the dent, and tell them to tighten the bolts or do whatever they need to do to fix my steering.. they pull it off the jack, i test drive it.. and suddenly the alignment is off.. im totally veering to the right..
I go into the office sit down, politely ask for reembersment for the alignment and the dent.. they agree to pay for an allignment, but claim no responsibiliy for the dent in my fender that looks like it cme from some mechanics knee or something.. we argue. i drive away pissed.. 4 miles later im driving and suddenly my car sounds like i have an exhuast leek..then it gets louder, to where it sounds like a mack truck.. sounds like im on three cylinders of something.. mad sputtering from the exhaust.. no power.. talked to mike @ gruppe-s says they might have installed my intercooler wrong.. thinking of taking it off to check it out for myself, but i want these bastards to pay.. thinking of having car towed all the way to hayward let gruppes fix it and then make aamco foot the bill.. or else small claims court. what do you guys think??
Last edited by nathanellis; Nov 14, 2004 at 11:20 AM.
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Car Info: 2005 LGT wagon
As a former wrench pilot, I hate hearing stories like yours.
The first thing that sends up a red flag was they said they've never done a Scoobie clutch.
It's one thing to tackle a job that they've never done before, but it's very unprofessional to release your car back to you in an unsafe condition and treat you the way they did.
I know shop rates are high, but you need to find a reputable Scoobie mechanic, and stick with them. By building a relationship with that shop, you'll get better service & end up paying less in the long run.
I hope you took pictures of the car before & after if you plan on going to small claims.
In general, no pictures = no case.
The first thing that sends up a red flag was they said they've never done a Scoobie clutch.
It's one thing to tackle a job that they've never done before, but it's very unprofessional to release your car back to you in an unsafe condition and treat you the way they did.
I know shop rates are high, but you need to find a reputable Scoobie mechanic, and stick with them. By building a relationship with that shop, you'll get better service & end up paying less in the long run.
I hope you took pictures of the car before & after if you plan on going to small claims.
In general, no pictures = no case.
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Sorry, man. I took a 1990 Chevy PU to AAMCO for automatic tranny service and they screwed that up, too. Oh, it was driveable, but it just wasn't right. I had to take it to two different Chevy dealers to get it adjusted right. If AAMCO can't do a Chevy, there's no way I would ever take them an import of any sort.
At this point, I think you'll either have to pay another shop to fix it right or go back to AAMCO. It may only be some loose bolts they forgot to tighten on the exhaust. Tough call when you're pissed.
At this point, I think you'll either have to pay another shop to fix it right or go back to AAMCO. It may only be some loose bolts they forgot to tighten on the exhaust. Tough call when you're pissed.
Thread Starter
Registered User
Joined: Mar 2004
Posts: 184
From: SF
Car Info: 2002 wrx wagon
I am planning at this point to have the car towed to Gruppe-s and letting mike take a look at what is wrong.. and im definitely planning on making a report with the better buisiness bureau as well as the Bureau of Automotive Repair.. aamco sucks. its sunday, sunny, and all i wanted to do on my day off was go for a drive.. they are going to pay thoroughly.
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