Yet Another Steven Creek Story……
Thread Starter
Registered User
Joined: Nov 2005
Posts: 66
From: San Jose, CA
Car Info: '04 WRX Wagon
Yet Another Steven Creek Story……
I told them exactly what is wrong with my car:
I accidentally ripped the handle out of the rear seat release. No big Deal…how much could this possibly cost to fix?
I also hit a curb hard and slightly bent the arm on the steering mechanism. An alignment company said it would cost $70.00 for the part and $55 for labor to install it: $125 out the door.
I went to Stevens Creek out of convenience, and to see for myself how bad they actually were....They said that they would need my car for two days to find out what is wrong; it was going to cost me at least $185.00 JUST to diagnose the problems, and several hundred to actually fix them. WTF
What I also find tragic is the $800 30k/60k/90k service that everyone else charges $400-$450 for.
How does this company get away with this? Is it that people do not do their research? Are they really the #1 Subaru dealership in America? I do not understand…..
I accidentally ripped the handle out of the rear seat release. No big Deal…how much could this possibly cost to fix?
I also hit a curb hard and slightly bent the arm on the steering mechanism. An alignment company said it would cost $70.00 for the part and $55 for labor to install it: $125 out the door.
I went to Stevens Creek out of convenience, and to see for myself how bad they actually were....They said that they would need my car for two days to find out what is wrong; it was going to cost me at least $185.00 JUST to diagnose the problems, and several hundred to actually fix them. WTF
What I also find tragic is the $800 30k/60k/90k service that everyone else charges $400-$450 for.
How does this company get away with this? Is it that people do not do their research? Are they really the #1 Subaru dealership in America? I do not understand…..
Registered User
Joined: Nov 2002
Posts: 5,245
From: San Leandro, CA
Car Info: 14 Mazda3 sGT, SOLD 12/26: 00 2.5RS Sedan
Originally Posted by RBMike
This cannot be true. I read last year that they were the worst rated Subaru dealer in the nation.
Registered User
iTrader: (4)
Joined: Mar 2003
Posts: 3,670
From: East Bay / Pomona
Car Info: '02 PSM WRX
Originally Posted by Imprezzy
#1 in sales volume. They're at a prime spot for new customers. Their customer service is pretty **** poor and nearly no one in their right minds would ever want to go back there to buy another car.
Registered User
Joined: Aug 2006
Posts: 40
From: south bay
Car Info: '03 wrx
If I had done my research.. i would have never gone to stevens creek to buy my wrx.. oh well.. I didn't experience any bad service..
But... I really don't plan on going back there to find out though.. no thanks!
But... I really don't plan on going back there to find out though.. no thanks!
Registered User
iTrader: (15)
Joined: Aug 2005
Posts: 12,522
From: Salinas, CA
Car Info: 1997 Acura Integra GS Sedan
Originally Posted by Zoeb2s
tell your mom I said thanks! (=